I have been dreading writing this review. I took my car in for 2 new tires and an oil change. The person who owned the car before me apparently changed all 4 tires at different times, so they said I needed to replace all 4 instead of the 2 I came in for, because the tread needed to be the same on a 4WD. Okay fine, whatever. That was a bill I didn't expect. I told them I was going on a roadtrip to NC the following weekend. I start my 13 hour drive to the NC coast for a 3 day family vacation. Once I get into the bible belt part of NC, which there is NOTHING there...I hear this horrendously loud sound coming from my car. It sounded like I was dragging a garbage can behind me. I pull over in the 105 degree heat and lay on the pavement to look under the car. The plastic guard that covers/protects the underbody of the vehicle was dragging like a snowplow blade. The oil change I had gotten a day or so prior....they did not put the guard back on properly. My vehicle is a 2015, therefore, not falling apart by any means. This was a mechanic error. I had no tools with me, and the pavement was so hot there my tshirt decal melted to the street while I was looking under my car. I had to keep driving, at least until I saw a gas station or something. 15 minutes later into the drive, my AC started STINKING SO BAD and goes warm. I pull over again and get under the car. A rock had flown up from the snowplow blade of plastic, and disconnected a hose, and all of the fluid leaked out. I still had two hours to go in this over 100 degree heat, and now had no AC either. I called, the manager told me they would resolve it when I got back home. I told them I was not driving 13 hours back in the dead of summer with no AC. They told me they could not do anything from NY while I was in NC.
I went to the only mechanic on the island we were on, and he fixed the AC tube and refilled it for $40. Great. I had to rip off the plastic piece off at a beach house with my dad and a crowbar. I finally get back home to Buffalo, and go into Goodyear within a day of my return. They admitted that there were bolts missing and the guard was not put back on properly. They wrote down the vin# and part# and told me they would call me when it came in, and install it free of charge. Ok, cool. I get a call a week or so later, and go in there. They ordered the wrong part. they said they were going to try again and order a difference piece, and they would call me again to come back and get it installed. Another two weeks later, I get a call. I go in...and take a guess....IT IS THE WRONG PART AGAIN. At this point, I was pissed. I have been in this place where the wifi doesn't even work, on 4 seperate occassions with no resolution. I contacted corporate. The lady who helped me was fantastic. She also found out that the guy in the first place never offered me a $50 tire rebate on the 4 tires I was strong armed into buying. She also refunded me for my oil change, and reimbursed me the $40 for the repair in NC. So, I get another call from Goodyear a week or so after that. THEY. ORDERED. THE. WRONG. PART. AGAIN. I started laughing and said "you guys really need to get your act together, this is pathetic". That poor manager probably thought I was going to kill someone. He replied on the phone with me "Well, now we have these 3 plastic guards that don't fit your car and we can't return them, so we are losing money too". ARE YOU KIDDING ME? Stop buying aftermarket crap to save a dime! I finally told them for the 4th time...go to the dealership. I was NOT going to do this again. Needless to say, 4th time is a charm. The part was correct from the dealership (duhhhhh) and I haven't been back since. I hope this place goes out of business for their lack of compassion and knowledge. What a pain in the ass this was. I had to leave work early for "repair" appointments (where I just found out they ordered the wrong shit AGAIN AND AGAIN), missing pay and losing vacation time to deal with this. I literally do not hate a place in WNY more than I hate the Goodyear on Transit across from Home Depot. read more