BUYER BEWARE!!
This was the ABSOLUTE WORST experience I have ever had at any Goodwill! I do not believe I will EVER return to this Goodwill location after what my mom and I both experienced!
First off, The Summit County Goodwill locations have changed their "policies" and not for the better! My mom and I used to receive a 30% off coupon every month on our cards. That was discontinued. Also, we used to receive "20% off your next purchase" coupon for every donation. NOW, it's 15% off. Which means that after you factor in sales tax, you're not even saving 10% off your purchase! THEN to top off the massive RIPOFF or "scam" that has become Goodwill over the last few months, they ask if you want to "round up" to the nearest/next dollar! So, it's becoming LESS of a "value" to shop at Goodwill since I have bought decent T-shirts at Wal-mart and even Family Dollar & Dollar General for $5-$6 BRAND NEW vs. the $4 USED shirts you purchase at Goodwill!
THE ONLY positive perk that is still available at all Goodwill locations in Summit county is the 35% off coupon you receive after every 100 points ($100) spent.
So, after all of these changes my mom and I decided to stop in this Goodwill because one of the most interesting features of this Goodwill is the look of the building resembling a barn/garage renovation that even has a giant silo on the property with the classic Goodwill logo. My mom and I have had SEVERAL decent trips here over the years but after the last few trips, I do not see us returning here anytime soon as there are other thrift stores in the county/area.
A few months ago, there used to be this one REALLY negative cashier that had ABSOLUTELY no manners as one day my mom and I were at the register and we separate our purchases between hers and mine (I want to share at this point I'm adopted and my mom is Asian and I'm Caucasian) and I called her "mom" of course and she became REALLY bothered and upset by me doing that and said, "You call her mom?!?". I said, "Yeah, that's her name??" Waited for a response, an apology, SOMETHING! No, she just looked down and kept ringing up our items.
Well, my mom and I were in the area this past and decided to visit this Goodwill a few days ago. BIG MISTAKE even though this same cashier was not there!
Everything was fine until we were at the register. In fact, we didn't know what this cashier had done until we arrived at home and looked at our receipts separately. Well, it was our mistake to have not watched the young woman cashier's EVERY movement because she BLATANTLY ripped us off by a several dollars worth! She rang up almost EVERY item wrong as something else MUCH more expensive!! For me, she rang out EVERY shirt as a woman's short sleeved shirt at $3.98!! A Pittsburgh Steelers shirt that was a gift to someone rang out "Women's shirt...$3.98!" and SEVERAL Men's t-shirts were rang out at as women's shirts $3.98!! T-shirts were supposed to be $2.00!!
I called the store to make sure I was not wrong and the manager reassured me that t-shirts were $2.00. I was BEYOND upset, and chewed out the cashier to this manager saying we were DEFINITELY coming back for a refund!!
The next day we returned to the store with our items and asked a manager to go over them and the receipts. As she was going through the receipts she actually was inspecting the items saying, "Well, if you feel this material, it shouldn't be in t-shirts." WHAT!?! When did THAT become a policy?!?! I became so angry yet I remained calm on the outside while cautiously grabbing my items and I said, "LISTEN! This shirt here (I was sorting and separating each shirt into piles as to where I found them) was found in the women's section and the REST of them were found in the t-shirt section!" She continued to argue with me saying, "Well, they shouldn't have been in that section but since you found them there, I will give it to you." WHAT IS THAT GARBAGE?? Okay? No, that's NOT okay with me!
She went over our receipts and had the WORST time trying to understand how the cashier rang up items. She took out a wax pencil/china marker and began to go over the entire receipt and kept trying to explain furthermore what this cashier rang out right and wrong.
While this was going on, my mom found planters that were marked incorrectly as she tried to purchase them with our "refund". $2.99 and they rang up$6.99? The manager had to fix THAT mistake as well and eventually (after arguing some more) gave us the planters for $2.99. ALL the planters were priced, with a sticker, for $2.99!! WHAT ARE THEY TRYING TO DO AT THIS LOCATION? Do they just make up prices??
So, to sum up this trip, WATCH YOUR CASHIER'S EVERY MOVE AND PAY ATTENTION TO HOW THEY CHARGE YOUR ITEMS!! We didn't and "paid the price" more so. We will NOT be returning to this location! We were seriously taken advantage of in the WORST way at Goodwill (ill-will?) of all places to be taken advantage of and RIPPED off! read more
