I was a Assistant Manager (Keyholder) for 4 years. I was shocked how the public acted inside our Dressing Rooms. The first 3 years was a nightmare! Customers in the Dressing Rooms, would Layer the clothing to steal, Urinate on the walls and the clothing on the floor. Pooped on the pile of clothing, Airplane bottles of Alcohol were found in the Dressing Room, Syringes on the floor, Price tags scattered everywhere. There were incidents were I had to take control of the situation, and tell the customers Only 5 items in Dressing Room, Pick up your mess in the room. Nobody could use the room with all the articles of clothing everywhere. The Corporate Office made us take down the signs and just tolerate what people want to do. The Corporate Office was not there to deal with any of these situations.....But, they were certainly right there when a customer would call and complain about any of us, no matter what happened.
I had to babysit the dressing rooms all day. Because, i never knew what would happen..
Most customers would go in and come out with nothing. I finally, got to the point where I did not care what the customers did in the dressing rooms, they were running the entire store.. If you were to say anything to customers about the mess that was left on the floor, they would call Corporate and i would be reprimanded for the way i handled the situation. The Customers did not want us to let them know, that they are making a huge mess in our store. They would threaten you, call Corporate, throw things, knock things on the floor, Yell, Scream...
Most of our thieves would walk in the front door and head right to the shoe dept. They are in need of a new pair of shoes.. they will pick a pair they wanted, and place on their feet, Put theirs on the shelf and walk out. Except the few unlucky ones, that I enjoyed nabbing at the front door when they are trying to exit the store.
We mostly, operated on a Skeleton Crew.... Every single day, someone would call off, not show up, some were missing for days, then returned like it was nothing, and went back to work. If i were in charge, they all would have been terminated!!! NO EXCUSES! The Management team always looked like idiots, and it was embarrassing, everyone got away with so much on a daily basis. No One would hold any of the employees accountable for the ridiculous point system they used.. I knew of several employees who should have been terminated, they had no one else to work, so they tolerated it. The point system was so unadjusted that nobody cared any longer. It was the joke of the place. And caused a lot of bad vibes between the employees, they all knew about it. This place is so disorganized, Even the Lunch room had cockroaches that had to be dealt with.
The entire Management Crew, had ailments to interfere with our jobs in the Warehouse Area. (Backroom)
1st. Manager, had foot surgery issues and out for months. Now, has eye issues, and she is only working the day shifts, she cant drive at night. Which then takes that shift away from us, other Managers. Then, I was expected to work all the evening shifts. The 2nd Manager, Has issues with his legs and feet since i have worked there for 4 years. (Walking, Lifting, Standing)He has been off work for months and months. He has been off work more than he was there.... (Missing Manager) then we have a 3rd Manager whom has Colitis really bad, he is in the Rest Room most of the work day, when he finally decides to go into to work late, because, he is not feeling well, He then smells like Alcohol the rest of the day. Several Employees were suspicious of him drinking, months ago.. I did start noticing it myself on a regular basis. If I were to smell Alcohol, It turned my stomach. He is SALARY, so he could go into work when ever he felt like it, or go home for that matter. The Store Manager, Niki is tolerating it. If we smell booze, why cant she??? He would call quite often and let us know he will be in later, when and if he feels better. Leaving the Skeleton Crew, worst off than ever. The Corporate Office visited our Store a few months ago, to Congratulate us on our sales. He promised to get our Store some Air Cond. for our Warehouse. Apparently, he is getting us Fans, but the entire summer they never came. Never heard about that issue, again!
I worked extremely hard for this Company!! I will not miss being used to complete the other workers tasks. Because, they didn't show up!! I will greatly miss my co-workers, and approximately, 300 customers that I became friends with during my 4 yr. period...I have sent my customers a message letting them know that I am no longer working there.
The bottom line, if you want to get anywhere with Goodwill (4900 N.Wickham Rd.) Just make a scene in the store OR threaten to call the Corporate Office and you should be able to get anything that you want.. Everyone is terrified of the Corporate Office, in this Location!
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