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Best pittie ever.
Victoria O.

It's Friday at 5. So pour a drink and settle in. I have over 1000 reviews and recently received an email from Yelp saying that I'm among "the most positive" reviewers. 841 of 1014 % are 4s and 5s (by the old metric, where 5 was "as good as it gets"). Only 73 are 1 or 2. That's like 7%. You have to really, really mess up to earn a VO goes scorched earth review but one employee here did. So here goes. I was having THE BEST day (great week too) and the young woman with the ombre ponytail was so noxious, so utterly toxic that I feel it is my civic duty warn other happy people that an encounter with her is likely to result in heightened blood pressure even if your normal is, like mine, 110/70. I went in this afternoon to get some glass pitchers (for teas, juices, waters to keep in the fridge). But the minute I entered, I found the following chair. I gasped! It was so beautiful (Thomasville!) and in pristine condition. I look at the tag: $24.99. Too good to be true! Happy day! It doesn't fit in my 2007 Saab but next Tuesday I have a colonoscopy and my ride home drives a Range Rover so we can swing by Good Will on the way back from Dr Aguirre. As I'm about to pay, I see the most beautiful, sweet pitbull I've ever seen (and I love pitties). The mom says I can pet and we have a love fest, even if my heart is a little broken that I have to say goodbye to this absolute snuggle bug. On the mannequin is a sequined dress with a tag from Macy's: $109. This seems unlikely but I see no Good Will tag (it was inside but inaccessible). The WONDERFUL young man helping me with the chair (he tried to get it into the car but hadn't counted on the door being the issue, rather than the seat) tells me it's $7.99. I ask where the dressing room is and he says there isn't one but that--and I quote---I can "take it home to try on and return it [if it doesn't fit]." Side note: I've never been to a secondhand store you couldn't try things on. The Santa Monica Good Will (26/Wilshire, now closed) had dressing rooms. Ditto EVERY Housing Works in NYC. I bring the dress back a few hours later and told that there's no store credit OR refund. Also, the dress is $19.99 not $7.99. But I have been thrifting my whole life and at Good Will, things are lower than the price marked ALL the time. They don't have staff to go and re-mark everything. What, then, does "return" mean? It means that you can buy something else of equal value but you CANNOT get a receipt to bring back at a later date. Here's the ridiculous system in place: you buy something else of equal value within 7 days. I never would have bought a $20 dress without EITHER refund OR store credit. Enter the young woman with the ponytail. She's rabid (as in rabies) and immediately started in about reading the receipt, and looking at the price. Well I was too busy drooling over the pitbull and the chair score, plus the young man seemed so competent and nice. If he said the dress was $7.99 I had no reason to doubt this. Neither did I feel the need to cross-examine him as to the meaning of "return." I mention I was an English teacher (UCSB, btw, not high school) and she shot back---after I was talking to the SANE manager in a black suit, 30s or so--"You'd think an English teacher would read a receipt." Unreal. She wouldn't mind her own business because at this point it was a grudge match, which--hilariously---this girl thinks she's going to win. The manager deserves a medal for diplomacy. He said her attitude is, well, what it is because the clientele of this store isn't like other secondhand stores. Read: on drugs, unreasonable, unstable. In other words, she has to behave this way because some aggressive person without a home (you're not allowed to say homeless anymore) might wig out. He conceded that I did not fall into that category (and maybe the giant ring on my finger might have indicated that I did, indeed, reside in a structure with four walls.) Good try, though, and I really appreciated this man's attempt to diffuse the situation. I entered the store in a blissful mood and that woman singlehandedly made me want to sign up for a boxing class just to release the anger I felt at her poisonous energy. Noxious and poisonous are the only adjectives for that employee. It's very down-market stuff mostly so the gorgeous chair will have been $45 dollars. Still a deal but what a fiasco. P.S. The rabid one isn't over 25. She has zero idea what she's talking about. Items are often less than marked. NO ONE at Destined By Grace in Goleta would EVER behave like that woman, who clearly is very, very unhappy. This of course is neither my fault nor my problem. Run-of-the-mill hostile I would have let go. But she is horrible and I consider it a public service to warn anyone who intends to visit this store to STEER CLEAR!

Rosmond P.

This is a cool small little store. The hard thing is the limited parking in the front. So make sure when you come if I had a spot or of course park somewhere else. Stuff in here is organized pretty well and there's limited men's stuff but plenty of women so make sure

This suede jacket was $7.99!!!
Amy C.

My daughter is 17 and we love thrifting for clothes and Knick knacks. We were visiting Santa Barbara from Orange County and decided to stop at the Goodwill. The store was organized and clean. I wish the pricing was easier to decipher but other than that, great deals, clean and organized store, friendly staff. Check it out!

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7 years ago

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8 years ago

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9 years ago

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7 years ago

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7 years ago

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9 years ago

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6 years ago

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14 years ago

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17 years ago

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12 years ago

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14 years ago

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12 years ago

Love this thrift shop! I find all sorts of goodies here! Great clothing too..

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12 years ago

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10 years ago

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10 years ago

I happened upon some fantastic finds at this shop. Loving the senior discount which made the trip even sweeter.

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9 years ago

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8 years ago

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9 years ago

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12 years ago

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8 years ago

I always check out local thrift stores - whereas the store is not 100 percent well sorted I found great treasures

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12 years ago

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14 years ago

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16 years ago

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12 years ago

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Page 2 of 2

Ask the Community - Goodwill

Review Highlights - Goodwill

The woman at the front counter, I think her name was Christina, was super helpful and even cracked some jokes.

Mentioned in 3 reviews

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RACK - Cute find

RACK

(2 reviews)

This shop, located at the Music Academy of the West, is fantastic! All of the clothing is donated…read moreand the proceeds go to fund the scholarship program for the musicians at the Academy in the summer. I have found some fantastic buys in this shop. Like all vintage or consignment shops, whatever you find is a 'one-off' piece! If it fits, buy it, because it probably won't be there when you come back in a day or two! I have bought Stuart Weitzman and Bruno Magli shoes there for a fraction of their original price. I have even seen Manolo Blahnik shoes (not my size) and Louboutins that just weren't my style! I have also bought Chanel and Fendi purses! As for clothes, it's a mixed bag from the designer stuff to more local style shops. But all of it is in good condition and the fact that the proceeds go to such a good cause is reason enough for me to shop there instead of a Consignment shop! They are only open Tues - Sat from 12 - 3 though, so plan your visit accordingly!!

Getting to the Rack is like a cool, Montecito adventure over the hills and through the woods. The…read morerack is like an estate sale on a smaller scale and it benefits the music academy which is super amaze. You can also donate yr designer duds for a tax write-off. There exist two cottages: one is neatly organized designer clothing and the adjacent is HomeGoods. A Ralph Lauren sports coat runs abt $145ish which is a sweet deal versus Saks Fifth online. Orrrrr if you're feeling a lil Marie Kondo, this is it.

Goodwill - nonprofit - Updated May 2026

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