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    Goodwill Store & Donation Center

    2.9 (58 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 1 month ago

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    "Manager" Glenda doesn't think this is proof the transaction went through.

    Rarely ever leave Yelp Reviews but my visit on 10/11/25 absolutely warrants it. The Manager Glenda and the employee with the tan skin, jet black hair and combover are very rude, unskilled employees. My review is based off experience with Glenda and the other unnamed employee. For background, I have donated to this location and spent thousands of dollars here. I know most of the employees and engage in conversation when I come in. The male mentioned earlier took my payment via Apple Pay. I saw an approved notice pop up. Following that, he says a receipt didn't print and I have to pay again. I refused, showing him the payment having gone through on my bank account. He continues to argue with me and then Glenda steps in. I show her the charge on my Apple Pay and let her look at my transaction history, in which she STILL believes the transaction never went through since a receipt didn't print. I asked her for my merchandise and she refused to release it to me. I was shopping with my Dad nearby and had him come in to see if another person explaining would get my PAID MERCHANDISE released. This time, I called my bank and put Glenda on the phone with my bank who told her the charge DID GO THROUGH. Glenda got loud with all of us. At one point, she got aggressive waving her hands in our faces and ordering my Dad not to talk. Maybe she thinks she is a Judge? We told her what she is doing is fraudulent and she just says "ok". I truly think she must have some sort of incapacity. If the customer, the receipt, and the bank's confirmation are not enough to believe the customer paid for the items, something is very wrong. Side note: On prior trips to the store, I've witnessed her raising her voice at other employees in the back room. They leave the door to that room partially open during store hours. Clearly, professionalism is not in her nature. I am still waiting for my money back or the release of my paid merchandise. In the meantime, highly recommend supporting Bloom in San Rafael and sending donations to a place where staff are kind and your items will help style those entering new careers.

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    8 months ago

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    21 days ago

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    8 months ago

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    2 months ago

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    9 months ago

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    2 years ago

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    11 months ago

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    2 years ago

    I don't want to curse myself by mentioning it, but I often make good finds here. It's well organized and tidy.

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    1 year ago

    Super easy drop off very friendly help you remove items from your car not much more to say

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    1 year ago

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    3 years ago

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    2 years ago

    Easiest donation drop off ever! We just pulled right up and put our items in the correct bin and were given a receipt.

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    2 years ago

    super organized Drop off site, with efficient staff helping unload cars . its now my go to site. for donations.

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    6 years ago

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    1 year ago

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    3 years ago

    This is the best place to take your stuff you want to donate. Lauri is so friendly and helpful!! Highly recommend this location.

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    4 years ago

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    7 years ago

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    8 years ago

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    3 years ago

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    4 years ago

    The two gentlemen at the Novato drop off location were very polite and helpful. Thank you!

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    5 years ago

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    Page 1 of 2

    Ask the Community - Goodwill Store & Donation Center

    Review Highlights - Goodwill Store & Donation Center

    And when I do, I'll hit three stores in Marin: the Goodwill in Novato, the Goodwill in San Rafael, and the Salvation Army in San Rafael.

    Mentioned in 5 reviews

    Read more highlights

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    I greeted them rather than be greeted by the two men up front. I waited to look at a necklace for a…read morejust a couple of minutes. The two of them were helping a lady check out with three blouses... I'm not sure why both of them had to help her, but that's fine. I had a lunch to get to so I said I would be back and then I was asked if I was a "part of the wedding"... I said no. Forgot to go back so before I got too far away (as I'm not local), I called to see if they could just give me the price on a necklace that I was really interested in so that I could turn around and go get it. However, I was told they're too busy, even though I knew exactly what shelf and what holder the necklace was sitting on, he couldn't check that for me. It's not that the end of the world but at the same time where is the customer service... Do you actually want to make sales and help people or not?

    Great antique store in Novato that is set up with multiple vendors and endless nooks to explore…read more The goods ranged from true Antiques to vintage inspired to "hey my grandma had that when I was younger!" type items. What also stood out was a great collection of vintage posters, including some not-so-vintage but still cool framed promotional posters from the Sausalito Art Festivals over the years. There is plenty of free two hour parking nearby so take some time to browse or shop at your leisure-there is a lot to look at! Prices seemed on par with other similar antique shops. Definitely worth checking out if you're in the area and want to get your antique on...

    Fine Estate

    Fine Estate

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    Martin and Valetta are the best!…read more My wife and I miss them and their biz, which we call, "The Candy Store". I am responding to the recent one star reviews. Fine Estate Sales will do their best to sell your product, or items in your estate. It is your decision to set a special price for an item, or, let their experts set the price. If you are not happy with this business, then let them know and negotiate. Be a business person and DEAL WITH the problem with the source. Deal with it as a business owner, instead of writing a long boring novel that lost my attention after merely looking at the size of the review. Everyone needs to understand, Fine Estate Sales, or any similar company, is not Macy's, Nordstroms, Nieman Marcus or Louis Vuitton, etc. So unless you set a price, or negotiate a contract before signing or amend the contract, there lies an agreement, hand shake, i.e. a contract. I understand you may not be happy, however, as I mentioned above, deal with it, and work with Martin and Valetta. They are here to make money for you and them. Thank you for everything Martin and Valetta, and miss The Candy Store.

    These sales happen often and they are fun to swing by and see what they have. The sales are Friday…read morethru Sunday and everything is half off the last day. If you like women's vintage clothes and shoes and purses this is a good place to look. They have a lot of jewelry and furniture and paintings as well. As all these things are, it is hit or miss but over the years I have made some good scores here.

    Goodwill Store & Donation Center - thrift_stores - Updated July 2026

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