This store is a mid to small size Goodwill with a decent selection. Some of the newer merch was…read morepriced high (19.99 - 24.99) for jeans and cotton jacket, but everything else was normal thrift range. I went on a half-off Saturday and it wasn't too chaotic. There is ample parking in the small shopping center and the donation drop off is in the back/off to the side. While I didn't use the donation center, the employees seemed very friendly and helpful and were greeting and helping all donators. They went out of their way to bring the donation cart to the cars to make the transaction as easy as possible. Will return when in the area.

I have shopped -and donated- at this GW location for about 15 years, visiting at least every few…read moremonths and I'm pretty much done with shopping or donating there in the future. The experienced has degraded to the point that it's become pointless to visit. The pricing has increased but more remarkably, the quality of items has been significantly reduced, with most of what I see on the shelves and racks being a lot of overpriced crap and ugly clothes. I read on sfgate.com in an article dated March 18, 2026: (Why Bay Area Goodwills are sending truckloads or clothes to Arizona) that a national Goodwill organization took over our Bay Area regional organization so stores are now being run by a Arizona- Maryland multi-state organization. (Some regional Goodwill's are still run independently/locally like the Silicon chapter). While GW has for years sent all local donations to sorting locations local then sent tagged inventory to locations to put on shelves, I suspect that they are now skimming most name-brand and 'like new' goods to sell online and sell in other regions rather than stocking our local stores. One of the regular shoppers at the Fillmore location was quoted that they have noticed that the quality of their location's offerings has been so degraded so much they no longer bother to visit the store, despite previously visiting weekly for years. Thrifting has changed a lot over the past decade, especially due to the number of 'resellers' who buy items to stock 'vintage shops' or sell on EBay, but lately it's lost pretty much all of the appeal to thrift, especially at Goodwill. It's unlikely that I'll continue donating to Good Will in the future and instead will direct my donations to local charity shops where the goods will be more likely to benefit my own community, rather than supporting a huge organization from out of state.

We took the SMART train for the first time from Windsor to to San Rafael for lunch and shopping. We…read morewere prepared to have to walk whatever distance necessary to reach Goodwill, however, we were very pleased to see the Goodwill just steps away from the train station. Inside, we discovered that all yellow tag items were 50% off, something that is unheard of at Sonoma County Goodwill locations. Hot Tip: We learned that he entire Goodwill store is 50% off every other Saturday!

This was my first time to this location and while there wasn't a large selection to choose from, it…read morewas good enough to make me want to come back. Cons- smaller store = less merch, very little parking - but is walking a bit on a Saturday really that bad? Pros - very welcoming and nice employees, store was clean, selection was organized and priced well. I did not use, but the drop off section seemed busy and well organized. All in all, I will return when I'm in the area or doing a full thrift day.

I hadn't been to the Salvation Army in San Rafael for quite a while because, honestly, I used to…read morefind the store very messy and chaotic. I started going back a few months ago, and I'm really happy to say that I've noticed a big difference! The store feels much more organized, and the team working there is always so nice, friendly, and welcoming. You can tell they really care about keeping the store as tidy as possible. I see them constantly putting things back, picking items up, and trying to keep everything in order. They really do their best, and I appreciate that. I do wish upper management would do a little more to address customers leaving things all over the place. I see items thrown on the floor or left in completely different areas all the time, and it must be frustrating for the employees to constantly have to clean up after people. It would be nice to see some rules or reminders encouraging customers to be more respectful of the store and the people working there. I also feel for the employees because the store has been incredibly hot during my recent visits. I'm not sure if the air conditioning is broken or just not working well, but it must be difficult to work in that heat all day. Despite that, the staff continues to be friendly and helpful, which says a lot about them. Overall, I really appreciate the changes I've seen over the past few months. Izzy and her team deserve a lot of credit for the effort they put in every day. I enjoy stopping in to look around, and I hope upper management continues to support this team and give them the resources they need to keep making the store a pleasant place to shop.

I've always enjoyed going on treasure hunts to thrift stores, but since I've been cleaning out…read moreclosets and taking bags of clothing to drop off, I haven't shopped for months. Yesterday, I was passing the Salvation Army in San Rafael and I decided to go in just to look at records. It was the most revolting time I've ever had anywhere. Even the "dump" store in Petaluma is far cleaner. This was a Wednesday afternoon, not a weekend after a hurricane from a mobscene of shoppers. I'm not sure I EVER want to go into that store again and risk buying something that has spent an unknown amount of time on the floor. Also, I won't be bringing donations to them either because they already have more going on than they can handle.

This is my favorite way to find treasures in the Bay Area! I'm not sure I should be letting…read moreeveryone on this Bay Area gem . I have found so many amazing items over the years . I really like how professional and organized the sales are . If you haven't checked out the auctions. - do ! I have only used Pocks and Treasures for the auctions but having come to know the owner I would hire Picks and Treasures without hesitation to handle a clear out . I find Dina very knowledgeable, professional and most of all kind ! .

I enjoy the sales that Deana has for $1! You never know what you might find! Always a treasure or…read moretwo to come home with.

The people taking the donations were so rude. Specifically the older man…read more At first, he would reasonably tell us which items they couldn't take like air mattresses. Next, one of our boxes accidentally had paint on them, he gets it on himself, and he throws a hissy fit. He's like "I WON'T TAKE THESE THINGS" being impolite, not telling us the reason why, and shoving the items back. Mind you, the paint didn't get on the cups and plates we were donating. He then proceeded to barely look in the rest of our boxes, and also says "I won't take any of this." This guy needs to remember that he's not working at some high-end designer store. This store is meant for people who can't afford new items and want to purchase affordable, secondhand goods. Donations should be accepted unless there's an actual problem with them, and there wasn't one here. We had old items that could've gone to a new home like plates, cups, and clothes.

We purchased this ceramic planter today, and once we got it home and started removing the tags we…read morediscovered a large chip in the ceramic. The employee that covered it up used two price stickers, as the chip was too big to cover with just one. Very disappointing and highly unprofessional. Ironically, we had asked one of the long-time employees at the register if they still take donations of used items (as we saw the store had a lot of brand new items this time around), and she said in a condescending tone, "Well, yeah, but not if it's damaged or stained." Evidently, damaged donations that can be covered with a price sticker must be ok.

I sent a friend here to find furniture for his son going off to college. This is review is a couple…read moreof weeks later, but I had to see it for myself. WHAT HAPPENED TO THIS PLACE? My wife and I would love to go there just to see the redesign of the rooms...each was perfectly designed but here is what is why it has become so SAD. There is no longer anyone to help you or anyone!!! You can get a meth head....or a guy who has no idea what is where. The staff were.......ummmmm. Not sure what happened to this once cool place to send my designer friends. Sad. I gave it 2 stars because the girl who could barely speak English gave me 10% off. Sadder.

I went here in hopes of finding some gently used furniture for my new home. Most of the couches…read morelooked dirty and stained-- it looked no better than what you'd find at goodwill. I was also hoping to find a nice bathroom vanity but all of them were very dated and had no sink tops. I did see a good amount of hanging lighting (chandeliers & pendant lights), bookshelves and hutches that seemed decent. I would not suggest buying anything with fabric (such as a couch or armchair) here.

the staff is nice. but they be on your assss when it's 7:30 or later . music CUT!!! walking around…read moretalking about 15 minutes... 11 minutes... 7 minutes... girl ... love them down tho

Way over priced. 8 dollars for a small bathmat! 4 dollar paperbacks. I'll never go back there…read more Everything was ridiculously overpriced. Shameful

Nice selection. Easy parking, lots of stuff to look at. No complaints but small book selection. I…read morerecommend spending 30-1hr at most.

I have been shopping there for 3 years. Great deals great selection makes me overlook the…read moresystematically hostile cashier.(older lady) That lady always types prices instead of scanning labels and consistently overcharges you. Today there was a different cashier who charged me 4 items when I had 3 and told me she cannot refund me despite her mistake. She was the store manager, nice, but still. This is done purposefully. It has happened too many times to be a coincidence. Another way to boost revenue is to charge men prices for kids items. I don't have to be treated that way. I am a custimer and I have donated dozen of bags of items over the years. Will go to Savers instead.

Walked in was greeted right away! Now those that know! That is an Aplus!…read more The same lady that was working her bins off! Complimented my daughter on her dress! Now that makes a persons day. Off to the cashier! She was the most funniest, sweetest lady ever! We will be back. My baby girl found a million good finds!

This is a strange Goodwill--very expensive and also extremely messy/chaotic inside…read more I give them points for having an outlet so you can test your electronics before purchase. I was overcharged for an item I did not buy, or something was scanned incorrectly, but I'll have to return either way to settle it. There is a parking lot but the spaces are tiny and the setup is weird.

Shopping: I very rarely find anything "fun" here in terms of dishes, knick knacks, art...but the…read moreluggage and bags are great (redeeming feature). There are also very few plus size clothes for sale - not sure if they aren't donated much, or just go fast, but I rarely find anything good that will fit (I visit fairly often because my pharmacy is in this shopping center and I can't resist). They recently started a rewards program with your phone number and I signed up, but the guy didn't ask for it next time I was there (I just bought a picture frame) and when I asked about it before paying, told me it was too late. Lame. Donating: They have great hours and it's easy to pull in and donate. When I went yesterday though, they wouldn't take a (fairly large) ottoman I had to donate, saying they didn't have room. They do sell furniture but I guess had an over abundance and recommended I take it to the SF location instead. No bad smells and it's clean, so that's nice! And well lit. I am sure I will keep going since it's near my pharmacy but I wouldn't go out of my way for it.

Greetings to all, l am back again to this location, let's see how it went:…read more Parking is shared with the other surrounding businesses in the same area; this works well for them. Inside this location was a well lit establishment that promotes the buying atmosphere. The service was nice and friendly. The bargains were too many to list; but l did get some good finds in this location.