I have been shopping at this Goodwill since the early 2000s when they were still in the adjacent space. The biggest reason for my rating is simple - the pricing. The pricing is much too high. They literally price Dollar Tree items at $1 or $2.... the same or even more than regular retail! Their handbags are ridiculously overpriced and their costume jewelry is at full retail. The clothing, in many cases, is very near retail. For example, a Walmart brand tshirt is priced at 3.99 or 4.99 when the Walmart retail price is 4.97. Also, it really bothered me when a man came in with a clothing voucher from the DHHR for clothing that was obviously a work requirement. He needed black shoes, black pants, and a black belt. At the register, his voucher was a couple of dollars short. They told him he had to put something back. The man looked so embarrassed and so bewildered. Another man in line at the register bought the belt for him. I thought The Goodwill was supposed to HELP people. This guy was obviously trying to better himself by getting a job and the DHHR must have thought the voucher would be enough. They likely didn't realize the high prices at this Goodwill. I don't understand why they couldn't discount the belt a couple of dollars. Everything that man was buying was second hand - donated to the Goodwill for FREE. It's been a while since I have shopped there, but I noticed last summer that the number of people shopping in the store seemed to really be down, and those that were shopping were buying very little. In this area, these high prices aren't going to fly. People have other, better, and more affordable options. Bushel and a Peck sells much better quality clothing for the same or even better price, and the Rescue Mission has far less expensive pricing. I saw many comments here about the employees. Other than one of the male managers, I have never had negative interactions with the employees. They have all been very kind to me and they always seem to be working very hard to get merchandise on the floor. I miss the shopping experiences I once had at this Goodwill. I miss being able to fill my cart to the point of overflowing with clothing, household items, party supplies, holiday decorations, handbags, and jewelry. A Facebook Group has started called GREEDwill. I understand the premise after seeing the prices in my local Goodwill. read more

Who knew that the thrift store would have some of the coolest finds for my new classroom. Good-bye to Target and TJ Maxx... There is a sort of interesting allure to finding a great bargain. You will have this kind of experience here. I didn't exactly come here with the idea of purchasing a $6 faux fur foot stool, but it would be really cool for displaying one of my plants. I also picked up a $3 wall art and a $4 woven rattan table runner. This was never opened and still had the original price tag. It will be perfect for covering the top of my bookshelf. This store is very organized and prices clearly labeled on every item. Seriously... go find something for yourself. read more

Shelves are empty. They are only putting out junk. Even the employees hate being there. So rude. I was over charged $10. They would not reture my $. read more

This used to be my favorite place to thrift up until 2020. They shut it down for almost a year during Covid. When they opened the store back up, they immediately doubled the price of everything. Not an exaggeration. How can they get away with doubling the price of something DONATED to them? A ladies blouse used to be $1.99, now it's $3.99. I should know. I have been going there for almost ten years. They are even charging more for items that came from Dollar Tree, not a joke. They have a color system for sales. The color is supposed to change every week. It's been stuck on yellow for nearly a month at my local store. You cannot make this up. Corporate greed is responsible. It negatively impacts the poor. Shame on them. I appeal to everyone. Contact your local homeless shelters and women's shelters to donate clothing. Community action centers and Habitat for Humanity will take furniture and household items. Don't donate to Goodwill. Period. read more

This Goodwill is the worst ,& the employees reflect that. Items are overpriced & the employees make it uncomfortable to even shop there. They are not friendly yet hover over you while shopping. I love to thrift but def not here & I've started taking all donations to the Rescue Mission downtown where they actually HELP people & it's not a "big business" to make someone rich. read more

This is a horrible place! I enjoy thrifting for the thrill of finding a bargain, but these people are highway robbers! Ridiculous what they charge for basic junk! Someone must surely be in the back taking home the good stuff, bc you rarely will find anything worth spending money on! A couple of years ago it was decent and full, but now they only have a few rows of clothes & just one wall of random things- again- junk of the junk! Hopefully someone in the area can start up something new for competition! Until then, I do not donate here because like I said, I believe the help goes through the donations & gets the good items! And I know they get nice things too because there is some money in Martinsburg. I used to be able to find Ralph Lauren and other designers often, but now? Only stained rags that should be in the trash!! read more

I wish there was a zero star option. Let me start off by saying that I am an avid thrift store shopper. Not because of money necessities but because I generally enjoy the thrill of finding the treasure for a low price. These people at this Goodwill are awful. There are a couple good people that work there but most of them are old as hell and dont even know how to work a credit card machine. They treat you like dirt, speaking to you embarassingly and even going as far as to not say excuse me as they are passing you in an aisle, just pushing past you. Attitudes are gross and the management is awful. Plus its cramped and smells dirty. read more

By far the worst Goodwill that I've ever been to. Their stuff is very used and worn and more expensive than you can buy it at Walmart or target. read more

I shop at this store often and never fail to drop in and look for deals. I will start by saying I'm not happy with the dramatic increase in the prices over the last 3 yrs. I think it's shameful to charge that much for items the store receives through donations. I have now opted for Letgo and Offerup due to this. I find dealing with reasonable people, I can get the item for what it is actually worth, not what some corporate stooge at Goodwill wants to soak me for. Get it right, guys. read more

Yes the store ie ok but they keep putting the prices up the stuff was giving to them and they try to make a killing on it which is not right.that is why they call it a good will not walmart or sears or JC penny's. Get the prices down why do you think people shop there we are not rich.just saying. read more

Pleasant experience. A little busy but everyone was nice and we found what we needed.