I have been shopping at this Goodwill since the early 2000s when they were still in the adjacent space.
The biggest reason for my rating is simple - the pricing. The pricing is much too high. They literally price Dollar Tree items at $1 or $2.... the same or even more than regular retail! Their handbags are ridiculously overpriced and their costume jewelry is at full retail. The clothing, in many cases, is very near retail. For example, a Walmart brand tshirt is priced at 3.99 or 4.99 when the Walmart retail price is 4.97.
Also, it really bothered me when a man came in with a clothing voucher from the DHHR for clothing that was obviously a work requirement. He needed black shoes, black pants, and a black belt. At the register, his voucher was a couple of dollars short. They told him he had to put something back. The man looked so embarrassed and so bewildered. Another man in line at the register bought the belt for him. I thought The Goodwill was supposed to HELP people. This guy was obviously trying to better himself by getting a job and the DHHR must have thought the voucher would be enough. They likely didn't realize the high prices at this Goodwill. I don't understand why they couldn't discount the belt a couple of dollars. Everything that man was buying was second hand - donated to the Goodwill for FREE.
It's been a while since I have shopped there, but I noticed last summer that the number of people shopping in the store seemed to really be down, and those that were shopping were buying very little. In this area, these high prices aren't going to fly. People have other, better, and more affordable options. Bushel and a Peck sells much better quality clothing for the same or even better price, and the Rescue Mission has far less expensive pricing.
I saw many comments here about the employees. Other than one of the male managers, I have never had negative interactions with the employees. They have all been very kind to me and they always seem to be working very hard to get merchandise on the floor.
I miss the shopping experiences I once had at this Goodwill. I miss being able to fill my cart to the point of overflowing with clothing, household items, party supplies, holiday decorations, handbags, and jewelry.
A Facebook Group has started called GREEDwill. I understand the premise after seeing the prices in my local Goodwill. read more