Good Morning,
Since this is the time of year when real charities are helping many I
thought you might consider this news worthy also especially here in the
Chattanooga area as Good Will has 14 stores that are ran by Chattanooga
Good Will. They state they help the community but they really do not
they hide behind the name for the following reasons:
1. All donations that are received at store locations do not go out on
the floor, as a Good Will employee we are made to put all jewelry in a
bin to be sent to Dodds avenue to make sure its not expensive, because
if it is they put it on Shop Good Will for much higher than what we
price in the store. This is not only jewelry good dishes, fine china,
quality pictures etc, the cases at Hixson sat empty for over a month
waiting on jewelry being sent back to us.
2. They also are now carrying new goods that are not new. They are
returns from Walmart and but are advertised as new goods. We were told
at one time we could not tell customers they were new but refurbished
they are not even being inspected there was a waffle maker that was
totally disgusting on the floor found by a customer grease all over it,
other ones are coming back because they do not work, pitchers with water
in them as they are getting ready to open a whole store with these goods
in East Ridge on January 2nd. This needs to be investigated as they are
taking advantage of customers and employees are being told we cannot say
anything or fear job loss.
3. They also are making production numbers so high that long time
elderly employees are not able to make these numbers and are being
forced out the door as well as people with disabilities and sexual
orientation.
4. The hixson Good Will which is now ran by Lisa is throwing customers
out the door right at closing and will not allow them to ring up one
minute past closing her and a key carrier named Evelyn is very rude and
snaps at customers and employees and she was overheard by other
customers being rude to the customer and down right hateful when they
ask her a question and she was overheard telling an employee she has the
right to snap if she is asked the same question more than once and
employees should not be stupid or slow and she does not like minorities
or people that are gay and have disabilities. She got on a cashier and
said when I tell you to do something you do not question it which that
employee did not. She also threw a customer out as she was checking her
receipt because we were closed told her she could do that in the parking
lot. they are telling customers the registers automaticlly close which
is a lie they are forcing cashiers to close even with customers in line
and the store manager says she backs her managers not employees and
customers will come back anyways. Cashiers are being reprimanded for
sticking up for the customer including termination
5. Lisa also has said that employees should be glad to have a job and a
pay check no matter what. They also have started using temporary
services which means they are paying more and have not given employees a
raise in about three years a raise freeze but management keeps getting
raises and bonuses.
6. Good Will also does not allow customers or the employee to test
electronic items in the store any longer they will allow a return with a
receipt 48 hours but that is costing customers time and gas and there
are outlets all over the store, employees have been told if you test you
can be written up.
7. The Corporate management also has sent a memo to all stores stating
that employees are not allowed to talk or address them when they are in
the stores if they do they can be written up and terminated they only
talk to the store manager.
These are the biggest things going on with Good Will in Chattanoogta if
you need more info please feel free to contact me we need to get Good
Will to answer these concerns as when employees bring them up nothing
changes or with customer complaints. I am hoping that the media will get
involved as there are great organizations out there that deserve the
donations and our help but Good Will is not one of them they are out to
make the all mighty dollar.
Yours Truly
Larry Stowell read more