Interesting interaction today as I went to exchange some awesome looking new balance tennis shoes for a different size. It was only 2 weeks after the original purchase, busy with work & life. I was worried they would not have anymore, much less the 1/2 size down that I needed. Luckily, they did. Phew! Of course, since I was there, I had to shop - never know what great deals you will find, right? Shopped, tried a few things on, and even used their restroom. A very nice young man agreed to hold my exchange shoes and the new ones will I did so. Picked up a few things to purchase on the way back up to the register, and proceeded to do the exchange & the purchase. The woman who helped me was welcoming & kind. Then she saw that, although I did have the original receipt, I did not have the price tag, nor the size stickers on the inside of the shoe. She told me they cannot return items without these 2 things. I replied by saying it was an exchange, not a return, and I did not know those things were required. She hemmed & hawed a bit, trying to find her manager to get the okay to do the exchange & create a new price tag for the returned item. She left the counter for a moment or so; then returned saying the shoes had "food" on the bottom and could not be returned. I was polite and said I did not realize there was anything on the bottom of the shoe, thinking that they were only worn a short time, since they were too big. Other than one small piece of something lodged in the grooves, they were in quite clean condition - even still displaying the white pencil mark on the sole, just like the ones I just picked up in the store. Long story short, she did the right thing and exchanged them for me. She was not rude at all. I appreciated her working through the situation by talking with me about it. I checked the receipt while this was transpiring - nowhere did it say anything about return requirements. Just "Refunds within 30 days with receipt. store credit only with gift receipt. Other restrictions may apply." I guess this fell under "other restrictions". Bottom line, I LOVE TJ Maxx! I will definitely be back! I rarely return or exchange anything! Thank you for helping me get some awesome new kicks!! read more