I'm reading all the reviews for this place and I'm floored. Do people expect Goodwill to look like Nordstrom's? Or be run like The Bay? Or have the layout of a Costco? Or have an employee pool like The Four Seasons? Really?
For what this place is, it's THE BOMB (as the kids say). It's fantastic. I was blown away when my kid brought me here. Let me give you the backstory:
My daughter is a fashionista. VERY much into the latest trends. She also is into sustainability and waste reduction. And, like her mama, she strives to find a good deal whenever possible.
She comes here often, every week or so, sometimes for a few hours at a time, picking through the huge bins full o' stuff. And she FaceTimes me after each visit, to show me her finds. Sometimes there's nothing. Sometimes there's a Burberry coat or a Chanel sweater. (I am NOT kidding). You just never know what you might find.
So during my recent visit to Portland, she brought me here. (She calls it "The Bins"). There is a huge parking lot here (nice!). The place inside resembles a cavernous, open warehouse with rows of parallel deep bins. The bins are each full of a variety of items: clothes, household items (including small appliances), kids' games and puzzles, vases and artwork, lots of party and holiday decorations, crafting supplies, books, lunchboxes and backpacks.... the list goes on and on. And to the rear of the warehouse are the larger items: furniture (desks, sideboards, dressers, night tables, chairs, etageres), bikes, and a huge selection of tools and medium-sized toolshed and wood shop tools and machinery.
Tip: my kid keeps a box of disposable gloves in her car specifically for her trips to The Bins, and she and I wore them while sifting through everything. The bins and the items weren't dirty - not that I saw, anyhow, - but of course everything is used and/or were worn, and it's just more hygienic. Also, she washes everything immediately upon bringing things home from here. She won't try on the clothing until it's been through the laundry. FYI.
In the back of the warehouse I saw 3 artificial trees for $5 and $10 each, and they were tall and looked real, and I've seen comparable fake trees for over $100 CDN. For real. If I had more room in my car for the drive back to Vancouver (BC), I'd have snatched them up. They were for A STEAL.
While I was there my kid got a bunch of artsy Xmas gift labels (this kind that cost a lot at Hallmark stores). For a STEAL. She also got some summery clothes that were bright and happy and in perfect condition. (Note: prices are based on weight here, with different rates per pound for clothes vs. glass stuff vs. electronics, etc.. What I found super cool is how they calculate the price of your order. If your cart is full of clothes, for example, you just put your cart on the floor by the cash and there is a scale embedded in the floor, and they just weigh your cart. No need to take anything out of the cart, or put stuff on the counter. They will separate the electronic stuff from the clothes, though. It was all super efficient and I've never seen this before anywhere).
While I was there, I saw employees regularly take away various bins that were getting low on merchandise and bringing in new bins from the back employee rooms. So there were new items being brought in continuously.
I'm not sure if the employees who work here are volunteers (I think they are), but for sure they are all people who have gone through the system. Folks who were down on their luck and then were trained by Goodwill and helped by the organization and now work at the place. And I say, good on them! Such a great organization. My kid and I feel good, shopping here and supporting their mission. And doing our part in re-using and recycling and reducing our purchasing new items. And it's fun, never knowing what you might find. So for all the folks complaining about this place not being run like Macy's or having employees who are curt or "rude", or bins full of things that have been "picked over", or shopping alongside folks who may be down on their luck or rough around the edges, I say, get a life. Seriously. read more