Just that the employees get in the way of people who are trying to browse the isles . Please have…read morethem not crowd thanks

I just moved here a month ago and its my first time coming to this store. When I finished browsing,…read moreI stood in line waiting for an associate. I noticed the self check out lines but I wanted to ask an associate about store programs/deals/subscriptions as I am a frequent thrift store visitor and this store is new to me. I observed a man standing behind the jewelry section and I kept waving at him in a friendly manner suggesting I needed assistance. After 20 minutes of being ignored, he finally asked if I was "lost or something." I asked if I could check out with an associate and he stated, "we don't have staff for that go on the self check out." I noticed a woman had also been waiting for help at a self check out station and she never received help so she walked out. I walked to the next available station and I realized I couldn't understand the system so I requested for help on the monitor which made the station number blink. As I waited, I observed 2 women at the station behind me checking out items (or so I thought). One of them starred at me the entire time I stood there but didn't think much of it. After another 10 minutes of receiving no help, I moved over to another register and figured the system out. As I'm finishing up and recovering my receipt, I begin to walk out when the lady that was starting at me earlier when I needed help, approaches me and asks me to leave the hangers at the register. I asked, if she saw I needed help earlier, why didn't she advise me she was with a client but could help me at her earlier convenience?? She just stood there and watched me struggle. She rolled her eyes and walked away towards the gentleman standing behind the jewelry section to begin a conversation. I was so agitated by the lack of courtesy, lack of customer service, lack of staff it seems as I never saw any staff on the floor, and the atmosphere did not feel welcoming. Overall terrible experience at this location.

Quite the relic store!…read more They had a great variety of selection. It was a combination of vintage clothes to Sanrio Surprise merch to even Tamagachi toys which is an all time fave for me! The one they offered was $40 which I wasn't too keen on spending. The employees were friendly and since it is a small store, it was very easy for them to greet us and offer any help. It was also fun to navigate the store with their shelves of goods. Perhaps it's because I'm just not savvy enough to understand the value of certain vintage items but I would see a different priced shirts from other stores go for $40 but then this My Chemical Romance shirt for $80. I didn't even realize MCR was already vintage enough to be $80 but it is what it is. I honestly just love looking at stores that offer fun relics like this store and gave me big time nostalgia. I wouldn't mind peeking in whenever in the area for pho and maybe I'll find something I could get behind.

The store has a lot of clothes from the early 2000s which I love, and the people are really nice…read moreand helpful i suggest to sign up for the rewards!

Got all my favorite clothes from there. Been shopping there since 1995. Always hope it's open…read more Clothing of all sizes & creeds. -dd :)

First time at this thrift store. Found it by total accident…read more Found several awesome pieces for awesome prices! They have everything by color and not sizes which I don't like but can get used to. They have a kind of creepy guy who was obviously their "security" because he was walking around trying to look like he was shopping but obviously wasn't. They only take cash but do have an ATM machine that charges 4$ I think. Take cash! Overall I really enjoyed the store and loved my finds.

Plenty to choose from and for the most part decent prices…read moreDesigner stuff about 50. .00 cheaper than enay

Service when you need it. The selection is a good variety, always walk out with something I like…read more Everything a good price, especially for a 17 year old

Horrible experience and easily the worst customer service I've ever had. The employees claim they…read morework there but don't even know their own prices -- are we being serious? The girl at the front desk was especially unprofessional. The side-eye, the attitude, the judgmental looks... completely unacceptable. Instead of helping, she made the experience uncomfortable and frustrating. Management seriously needs to fix the training and customer service here. I will not be coming back.

I agree. The old crew is gone and since they left new employee's (male type cashier) is very rude…read moreand even gave my cart away as i was loading my car. Items had been paid for. then another day same guy sees that i am next in line and takes care of everyone in the line and leaves me there. The next visit i give the nicest female cashier a price tag on a n item i cannot carry and she smiled, took the price tag and gave me a form to fill out with the decription. she gave it to the guy and told him, she is buying this. He then sold it to someone else as i was standing there telling him I had bought it. Manager stated I should of paid for it first. I have photos of him holding items and loading a truck. I had to too get proof becasue you cannot make this stuff up. great store but this guy is no good for everyday people if he want to discrimminate. When the community drops off stuff they look at green and not color. so disappointed that i have made severial complaints already. really.

Very clean and beautiful venue! I've been to Plato's Closet in other cities (love the stores) and…read morethis one was so pleasant! The pricing in this store/location was really reasonable compared to other stores I've been too! The staff were visible and present, very helpful and professional. This point is very important to me, it added to the short visit. I was with my sister and she was able to get two hats for $11 in total - great selection and quality.

Do not take your clothes to sell here they reject almost everything saying their inventory is…read more"almost full"

Got some boots from these guy through Pinto Ranch (online retailer). I had to do several returns…read more All of the boots I had absurdly poor quality control. Poor stitching, cosmetic damage, separating welt and outsole, stitching on the outsole pulling all the way through creating a hole into the boot, stitching past the pull loops onto the shaft, etc. Unbelievable. Go custom or steer clear I guess. They had such a good reputation.

I have purchased many Black Jack boots and have always been pleased with the quality and price. I…read morehave had several custom pairs made, which fit perfectly. Today, my wife and I had the opportunity to meet Gerardo and Sergio Guerra at the boot factory. We were treated most respectfully and given a factory tour. The boots are truly hand made by genuine craftsmen (both men and women). The quality of workmanship was matched by the quality of materials. Highly recommend Black Jack Boots. Bill from Kentucky

Great experience at the Fossil store in Cielo Vista Mall! I went in to replace my battery, but the…read morelady there explained to me that the glass on the inside of the face part of the watch had broken. She switched out the watch, right there on the spot! She even engraved the watch for me. She and another employee was so amazing and helpful with some questions my husband had on one of the watches. Great customer service! I have always loved Fossil products, and this experience makes me a Fossil customer for life!

From the owner: The Fossil store in El Paso, TX has the watches, leather bags, handbags and accessories you need to…read morebegin each season organized and right on trend. Known for our modern spin on classic vintage details, our watches are a timeless addition to any wardrobe. Stay active and healthy with our assortment of smart watches, powered by Wear OS which are sure to be your new favorite assistant. Our location in El Paso is your go-to stop for more than just watches! Offering personalized gifts, jewelry, wallets and more, your local Fossil store at Cielo Vista Mall is here as your one-stop-shop for all things accessories and gifts. Embrace the day in El Paso, TX with the latest gear from your local Fossil store.