A few weeks back my brother and I went in to the Bastrop Goodwill, He didn't have a mask and I did, I wore it the entire time I was shopping. I got to the front of the store and moved my mask to my forehead(the checkers were behind plexy glass). My brother was checking out at one station, I was at another, the clerk looked over at me (with my face mask on my forehead) and told my maskless brother "That Lady should put a mask on". Not a word to him about not having one at all.
The following week we went to Bastrop Goodwill, I decided I wouldn't wear a mask(since it was okay for my brother). I was in the store for all of 10 minutes and Vanita(long blonde hair) came up to me, got up in my face close enough to whisper "You're going to need to put your mask on", no biggie that her mask was below her nose and she was NOT 6 feet away(social distancing is important you know). She found my brother wandering around and told him he'd have to put a mask on. He explained his Doctor told him he shouldn't wear one with his asthma, she proceeded to ask him for his Dr's note (against HIPAA laws to even ask for it), she then walked around mumbling about his note and his condition.
When we got to the front to check out, the clerk that was checking me out started in on the masks, she told me"It's a law you have to wear them" I said "No it's an ordinance which is far different then a law". Vanita (I'm not sure that's her name, it's something like that) was checking out a couple and was standing there talking about my brother and I, at one point she walked past where we were standing and said over her shoulder "This always happens with Trump people" (I had my Trump/Pence 2020 shirt on) and then went back to checking out her customers.
I explained to the lady checking me out, rape victims many times are unable to wear a mask, so her callous response was "I don't understand what you're saying". I further explained many times during rape the victim is muffled from screaming so having things over their faces brings back that trauma. She then went on to explain that an employee there was raped and she wears her mask anyways.
We got done checking out and I realized for the FIRST time I wasn't asked to round up for the school program GOODWILL sponsors. So I told clerk that, she told me "She didn't want all that from me".
So bullying, gossiping and horrible customer service is what GOODWILL has to offer now?
I spend money in that store every week, I've rounded up EVERY TIME they asked me but since I wouldn't comply or be bullied into submission my money isn't good enough? To add insult to injury, when I brought my cart back into the store both women were standing there talking garbage to another set of customers about my brother and I.
I did try to resolve this by calling the manager Kamala, after the 4 or 5th time of ONLY getting her voice mail I decided to go this route and let others know. Their business is mainly based on donations and the generosity of others. Many times I've dropped things at their location. Little did I know they are rude and disrespectful to their customers.
https://www.yelp.com/biz/bits-and-pieces-bastrop if you're going to drop your gently used items off go to Bit's n Pieces, at least there you're treated like a valued customer.
It's understandable that the employee's would act that way, after leaving a few voice mails and not hearing back from the manager,obviously good customer service is not a priority to them. read more