If I wrote this post a year ago, I would have given it 5 stars. Great clothes, service, and a sense that this store made the neighborhood even better. I had overheard someone outside the store say that this store was one of the better Goodwills in the Bay Area for both quality of merchandise and how much volume the store would sell. It felt like a real find and how lucky we all were to have this store in West Portal. But now, all of the jewelry, merchandising, and consideration for how people want to shop is all gone. Now there is hardly any good stuff; it's just racks and racks of sub-par clothes. It's hard to walk around in the store or find anything. You want to spend less and less time in there. As a result I haven't purchased anything in there in ages. It needs to be re-named because it's not a boutique anymore. It's a mess. read more

One of the best! Always filled with top brands and awesome finds. It does get a bit crowded in there, but never too crazy. read more

Service is courteous and friendly, great selection , I miss their jewelry section. Good value and reasonable prices . Great finds.

Unlike other Goodwills, this one's a 'boutique,' so you'll find quality name brands and oftentimes with original tags on them. May be costlier than the regular Goodwills, but bargains just the same (estimate $15-$50). People who work here are diverse and friendly, with women, kids and men's fashion shoes, clothes and accessories. read more

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I used to love shopping here, but not anymore. The store has been rearranged, and they no longer carry much designer stuff, maybe one item here and there. Prices are way too high, and it's not a Goodwill boutique anymore , it's just a regular Goodwill. Most of the clothing is from Target, Walmart, Forever 21, etc., and they also sell random items like monitors, TVs, speakers, and kitchenware. I even saw Costco clothes priced higher than retail and a toy for $150 , that's crazy. This place used to be busy, but now I usually only see one person shopping. All the shoes looked dirty and beat up. Not worth my time anymore. read more

Goodwill Boutique - Pricey toy - Thrift Stores Near Me - San Francisco, California

I was looking all around the city for a black dress. On the way back home from Stonestown, the Goodwill Boutique caught my eye. So I decided to hop off the M to take a look. Most of the brands are higher end, though there were a few that were store-brand names, like Macy's On 34th. I found some contenders but then noticed there wasn't any fitting rooms. So I decided to buy them would return the ones that didn't work. That's when I found out that their return policy is only 7 days and for store credit. So I ended up buying one dress that I felt would fit me the best. Though it did fit me, it didn't wow me. Plus, it was dry clean only. I usually check for that, but forgot to do that when I was looking for a fitting room that didn't exist. So I returned it the next day and used the store credit to buy two other items that I knew I would keep. I like that this Goodwill location is trying to convey the boutique experience as opposed to their regular stores. And the prices sort of reflect that. The On 34th cable knit I bought was $14.99 and I have a feeling it would've been less than that at their regular stores. But I understand it goes towards their charitable work. Also, because there isn't a fitting room, people resort to the back corners of the store to try on clothes. I saw one woman in the middle of changing into jeans as I was walking to the back where there are mirrors. I appreciate the thought behind the boutique, but there really should be a fitting room if that's the experience they're trying to convey. I don't normally go to West Portal anyway, so I most likely won't be coming back unless I was looking for outerwear. But for ladies who do wanna try to find good deals on somewhat higher-end brands, wear yoga pants and a cami so you can easily try on clothes. read more

Marketed as a more Premium thrift experience - however staff does not curate what's on sale for damage. There's no changing rooms and the customer is expected to know that staff puts items with rips and holes out for sale and should be vigilant about it. Poor experience purchasing a sweater that I realized was not fit for sale after bringing it home. Manager cited that it's up to the customer to ensure item is fit for sale before purchasing. The store is not curating for quality - just trying to turn profit on labels. Item was unsellable, yet was still required to physically go back to the store, wouldn't refund money, and only offered store credit. Poor customer experience/buyer beware. Have historically donated a large amount of good quality clothes/brands to Goodwill. Moving forward will avoid this company like a plague and will donate directly to women's shelters. read more

Goodwill Boutique - Manager cites it's up to the customer to review all items thoroughly to ensure they are fit for purchase. - Thrift Stores Near Me - San Francisco, California

I was very happy with my experience here. I was looking specifically for tips that felt nice and that fit well. I wasn't looking for specific brands as much as a wardrobe refresh. I found about 20 items: about a big Ikea's bag worth. There are no dressing rooms, which I knew in advance, so I just wore a tank top and shorts that I could slip clothes over. Other folks were trying things on in the store too. You can also return things within 7 days I think if they don't fit. Street parking was okay - I think that was about $7 for the time I was there. You guys!! I was so happy with the clothes that I got. I wanted to value them at full retail rather than what I paid, so when I got home I looked up each item (or the current version), and made a spreadsheet. I paid 10% of the original full retail. 90% savings!!!!! There were brands that were new to me, and some of the clothes still had tags. That weekend, I wore one of my new outfits to a seminar and when I was registering they asked me if I was a speaker. What a compliment! My teenage girls even gave my new clothes their approval. read more

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I used to come to this store often and bought some really good quality suits here. But since the new management took over, the policies have been terrible. I remember when I could go into a fitting room and try clothes on--now they've removed the fitting rooms entirely, which is ridiculous. On top of that, I was told I could return items within seven days. I bought a pair of pants, went to my car, tried them on, realized they were too small, and brought them back five minutes later. Instead of a refund, they told me I could only get store credit--even though the representative at the time of purchase had said otherwise. Another big change is how the store itself is run. It used to be very organized, but now it's chaotic. Sizes are spread all over the place, making it frustrating and time-consuming to shop. The new management has done a poor job. I miss the old store and the employees who worked there. The current practices feel predatory, the prices have gone up, and the quality has gone down. I'm not happy at all. If you shop here, make sure you try on the clothes before buying (if you even can). I'm very disappointed in the direction this place has taken--I still can't believe they got rid of the fitting rooms. read more

It no longer a Botique. It just regular Goodwill. They changed everything in the store. No longer has good stuff just old stuff.

Ever since this goodwill was absorbed by Arizona's goodwill, the selection of clothes is so much worse and not higher-end like the "boutique" name suggests. The floor racks were rearranged, and what once felt like a clean, tidy, nicer goodwill with more curated selections is now just another ordinary goodwill with racks stuffed with clothes that you have to sift through for better finds. The customer service is okay and will largely leave you alone, like most places. The workers don't tidy the place nicely the way the old employees used to. Still no fitting room though! Some things never change read more

Something has changed--and not for the better This Goodwill Boutique used to be amazing. I could always walk out with two bags full of beautiful, designer-quality clothing that was new or nearly new. The store was bustling with people, and it truly felt like a treasure hunt worth the trip. Unfortunately, something has shifted. The store now has a strong, unpleasant odor, and the clothing quality has noticeably declined--I even came across a pair of jeans with dried ketchup on them. The layout and organization are also harder to navigate, which makes shopping more of a slog than an enjoyable browse. There were only a few other shoppers during my visit, and for the first time ever, I left empty-handed. I can't help but imagine sales have dropped with this new setup. Please bring back the cleanliness, quality, and organization that made this boutique so special. read more

This is no longer a boutique store. It's just another Goodwill location. Beforehand; the store was kept clean and tidy. Now the store is a mess. Clothes all on the floor. I used to be able to find some gems in there but no longer. It's really unfortunate. read more

Long time customer. This place has seriously gone down since Arizona acquired it. This past week it can no longer be called a boutique, but a regular goodwill. Layout is now very messy and made to cram as much merchandise as possible in there, but there's still upcharging of items that seem luxury. I've bought Gucci, bottega, Christian Dior here but since it's taken over by Arizona a lot of those items have stopped coming in unless customers donate directly to this store. I was told by staff the good stuff is likely shipped toward Arizona. I'm also not sure this place is run as a charity. They closed a bunch of stores and laid off a bunch of warehouse staff. Hardly sounds like their goal is to getting people with a tough time back to work. Rather it seems to be all about corporate profits like any other for profit company. Pros some of the same wonderful employees. I feel sorry for all of them receiving a lot of complaints from long time customers. More sales which can be a pro or con. A few years ago there were no sales but the senior discount. Although I'd prefer less sales and the same wonderful selection. read more

I will admit to everyone, I am a big time thrifter as I don't see the point in spending an absurd amount of money on name-brand clothing. And I have been to my share of Goodwill locations over the years. However, this was my first time ever stepping foot into a "Goodwill Boutique". You might be thinking to yourself, what on God's earth is this boutique all about? Well, to put it simple, it has higher quality designer and name brand apparel. This particular location is located in the West Portal neighborhood of San Francisco directly on W. Portal Ave in only a short walk to the West Portal Muni streetcar station. I particularly like this part of San Francisco since it is further away from all the hustle and bustle of the more popular areas. It also has a lot more of the locals and less of the tourists. During my visit, I was able to park my SUV only a block away which was during the morning of Sunday 4/2/2023 at around 11:45am. As I mentioned, this Goodwill Boutique has higher end merchandise and expect to pay 2-3x's more on shirts, sweaters, pants, and apparel than you would at a typical Goodwill location. For example, there were a really nice pair of men's Lucky Brand Jeans for $30, a J Crew argyle sweater for $25, and an Adidas hoodie for $20. You will also find much nicer home decor, books, and for the ladies, a ton of designer shoes, handbags/purses and jewelry. Much of the merchandise here is also in new/near new condition so I could definitely see the difference. Overall, I highly recommend the "Goodwill Boutique" in the West Portal neighborhood. It is definitely a big step up in overall quality. The customer service here was above average while the overall experience met my expectations. With that said and done, I am giving this review a respectable four-star Yelp rating. read more

Goodwill Boutique - Lots of clothes and vintage books here - Thrift Stores Near Me - San Francisco, California

This Goodwill used to be special, feeling premium, elegant, organized, intentionally created, and clean. I was accustomed to high standards here, but today I walked into a literal jungle. I frequented this store every so often to know that what I experienced today was disastrous. Clothes were everywhere (it was 50% off today), designer section much smaller, layout felt like it was all over the place, just chaotic. I was in and out real quick! I see in another review left 8 days ago that I am not the only one feeling this way. How unfortunate. Now this feels like every other Goodwill. Shout out to the old management! read more

New management came in and gutted everything that was charming about this place. Was one of my favorite spots to come to and recommend and now just a shadow of its former self.. not even a shadow, maybe a passing whiff in a distant memory. The only saving grace is if you're in this location there are many better places to go to. read more

Like others have mentioned- this used to be a great place with good brands. I was shocked with how much it changed. Complete disaster- clothes everywhere no order to anything- for example shorts, shirts, and dresses all in one rack mixed together so you really have to sift through. Quality of clothing is not good anymore. Would sadly not go back again since things have changed. read more

I live in the neighborhood and used to visit this Goodwill Boutique regularly. I purchased a lot of dresses and work clothes there over the years. I really appreciated the curated higher end clothes. Now the store looks like a regular Goodwill, and the quality of the items has gone downhill a lot (saw dresses with stains on them). I recognized one of the staff, and she explained the store is under new management. This is really disappointing for our neighborhood! Hope the management sees this and can bring back a clean, organized store with the nicer, higher end items. read more

Selection is great, service is terrible (aggressively nice or mean depending on the person or the day), many things are overpriced. Also, returns must be made within 7 days and only for store credit (so you have to come back, sigh). Also, store credit is only good for 2 months and then your money disappears. I'll browse and occasionally buy something if I can't leave it (like Sézane wool pants for $40), but I find the experience super unpleasant. read more

I absolutely love this Goodwill. I always find something, always get a great deal and the store is always well stocked and organized. Staff is friendly and helpful. The only negative is that I wish they had fitting rooms. Especially because it's quite a drive for me and they have a strict 7 day return (for store credit) policy. I wish it was at least 14 days. Regardless, I love this place! read more

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Not a super big store, but very cute! Lots of shoes and clothes, and everything is well organized. They didn't have a lot of activewear, but they did have a lot of tops, and a wide selection of outerwear (denim jackets, sweaters, coats, leather jackets, etc). Everything was in really good condition! Definitely more expensive than your regular goodwill, but not on the pricey ends for SF. For example, jackets in general were around $15-20. There is no fitting room, but there are big mirrors available at the store itself. Not a ton of parking outside, but that's SF ¯\_(ツ)_/¯. read more

Pricier than other goodwills, but the "boutique" aesthetic is quite cute and fun. Unlike other Goodwills, this one is limited to clothing and accessories, like shoes and bags. More so, the clothing seems to have that "specially curated" vibe -- I saw lot of certain brands, such as Banana Republic and JCREW. Overall, a well designed thrift shop--an unassuming Goodwill--in West Portal, but with limited stock and range of options compared to your typical Goodwill. read more

Pros: Great finds in here Clean Small Not too overwhelming except if it's a particularly busy time of day Cons: No dressing room (you basically need to wear leggings and a tank top and then try on clothes over what you are wearing in front of a mirror on the sales floor, which is AWKWARD) Some of the items in here are not actually high end and thus overpriced for this "boutique" Never see any sales or markdowns Overall, if you are female identifying and the most common body type compared with the donors of this location (size 2-10) then you will probably find some interesting clothes. Everyone else, you might also very well find something cool, but there is much less selection to look through. Maybe it's just me, but I did notice more petite (short) sizing than most places, but that could have been just my most recent visits that I am remembering. Shoes are reliably nicer/cleaner/newer compared to most thrift stores. Examine items closely for flaws, and wear the right clothes so that you can try stuff on when you shop. I usually end up buying cocktail dresses and costume jewelry when I shop here. read more

this used to be a great Goodwill boutique store it is turned into just a regular Goodwill store with nothing but crap don't even bother going anymore take the boutique sign down and tell the truth read more

Rude and Unprofessional Staff I live nearby and shopped here before. Today I came to the store to drop off clothes, but the staff was incredibly rude. While waiting at the counter, a staff member wearing a black cap and glasses bluntly asked, "Something wrong?" in a condescending tone, as if I was doing something wrong by simply being there. My friend asked whether we could drop off clothes, and we were told they don't accept donations. That's fine, but the rude attitude was completely uncalled for. Even another customer walking out behind us sympathized with how poorly we were treated. It's one thing not to accept donations, but it's another to treat customers so disrespectfully. This kind of behavior is unprofessional and reflects poorly on the business. Definitely won't be coming back, and this experience doesn't even deserve one star. To that staff member: the name "Goodwill" doesn't suit you. I hope you find a better meaning in your work and life. Treating people with kindness costs nothing. read more

Horribly rude employees, mainly the male employee on 08/15/2024 at around 7:20pm My boyfriend and I stopped in on our way home from the Stonestown Mall. We each had a shopping bag from the mall. The male worker was extremely rude to my boyfriend, and was following him around like he was going to shoplift. He made us feel extremely unwelcomed there, and ruined our whole experience. We decided to leave without purchasing anything because of how we were treated. As we walked out the male who was working there was looking at my boyfriend up and down, and looking in his personal shopping bag with his eyes so hard that he almost fell over. My boyfriend widened the bag for him so he could get a better look because he had nothing to hide. My boyfriend and I will never return to this location because of how we were unjustly profiled and mistreated. read more

This is the spot for you higher end clothing. It is a small store but worth the trek! My friend was in town and asked to take a visit here. You never know what you're going to find! Clothing is nicely organized by size. It doesn't smell- a super plus! Would love for you to share your finds! read more

Goodwill Boutique - Thrift Stores Near Me - San Francisco, California

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This used to be my favorite store, but corporate gouging has made it just as expensive as going to any regular retail store. It's absurd how expensive everything has gotten. I love the staff here, but will not continue to shop with such high prices. Too bad. read more

As a Goodwill "Boutique" this location has a curated selection of name brand and designer apparel. The store itself is well merchandised and highly organized. Due to that, the prices are higher than at a typical Goodwill, but still a steal. The last time I came here I found 2 Reformation pieces for under $30 each! My only complaint is that this store is rather tiny and not closer to me. read more

Why did she have to be so rude? I arrived at 5:50 PM because online it says they close at 7 PM. I was excited thinking I had an hour. And then the lady at the cash register start shouting at me, "WE'RE CLOSED" I said: Ahhh , it says your close on 7 PM online. Then she says again "SORRY WE'RE CLOSED" Then I say: OK :-( As I'm walking out I'm passing the shoes, so I have nine minutes at that point and just looked at the shoes quickly, because I can make decisions in a minute. And then I hear again: "MAM, WE'RE CLOSED!" She really had to go there and include the MAM. If it's 552 by that point, they're still technically open Soooo darn rude. : ....( read more

UPDATE- someone from the Goodwill reached out and said that a director or the equivalent would reach out to me to discuss my experience. Guess what??? NO ONE has contacted me. Yet I see that people continue to experience similar experiences. Goodwill continues to show that they don't care. SHAMEFUL! read more

Such a lovely vibe throughout the store ! The staff are helpful In going through this beautifully curated store. The selection is full of name brand items at a very reasonable price compared to other "vintage shops" out there charging hundreds for the same jacket or shirts. I'm feeling very thankful we have a store that counters that culture of extreme over pricing at other vintage type store. All this and I'm excited that my purchases goes towards helping a wonderful nonprofit like goodwill. Some of these other reviews I feel unfairly rate an otherwise excellent store. read more

Welcome to my 3000th Yelp review! This is a nice Goodwill store located in West Portal. There is a MUNI stop right around the corner. The pieces are generally more curated - think brands like BCBG Maxazria, Marc by Marc Jacobs, North Face, etc. As a result prices are a wee bit higher than regular thrift stores but given the nice condition of these pieces I think it can be worth it! I picked this asymmetrical zip up Marc by Marc Jacobs jacket for $25 and have been wearing it around all weekend. It was really handy in cold and foggy San Francisco! I almost bought a Michael Kors saffiano leather tote for $30. The bottom was slightly scuffed so I passed but overall not bad. Staff was nice. No fitting rooms right now but they have a lot of mirrors. read more

Great high end clothing, shoes and purses.Good prices and wonderful staff! I truly recommend it.

So after passing by this location a few months ago I finally find the time to go inside. There was no line like when I passed by before, I guess due to the COVID restrictions being lessened. So I walked inside and find a very small store, with I believe 4 people working inside. The men's section is a very small area located past the register, past that is woman's again. Most of the men's were XL and smalls. read more

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They follow you around and make you feel very unwelcome. They make you feel like you are going to steal. The male employee with the glasses spoke to everyone but the people of color in the store. Worst experience read more

Great place to drop off surplus clothing and household items of all types. Very easy. Friendly staff.

I never go to Goodwill but I was walking by and saw a nice dress in the window. I asked the lady at the register and she rudely said it's not for sale. Uh, why would you put clothing in the display window and not sell it when you sell clothes...smh. read more

Update: I was told below that this Goodwill location "doesn't encourage their customers to strip down." But again, based off of my experience what was the lady on the floor implying when she said, "If you want to try the pants on you have to do it here?" You don't have to verbally tell someone to strip down without it being implied. And because I didn't get the memo to wear leggings ... I would literally have to undress because I was trying on skinny jeans. Come on now. Also, clearly from reading prior reviews I'm not the first one who was told to change in front of everyone in the store ... so to say that "we don't encourage our customers to strip down" is also a lie. I was told by the manager that day, "You're not the first one to express concern by changing in front of the store." Ummm....so yeah it's clearly policy. If someone has to undress down to their thong, what do you call that? I rest my case. Secondly, the "staffing" woes is also an excuse. There were at least 5 people working that day from what I remember. Three on floor and several more in the back. And like I've already mentioned, I've been to several clothing stores this past year large and small and other Goodwills with changing rooms and never once was I met with such bizarre requests. Ever! And then to not have the option to return items that don't fit because God forbid a woman wants the dignity to undress in private (in this case at home) is again shameful. These policies you have in acted are flat out wrong and unacceptable and in need of a change. It also makes me wonder...would the same be done if a minor walked into your store? There are serious implications for having such terrible policies such as this. You do realize that, don't you? ‍ These policies also goes against even the "dignity" that Goodwill claims to uphold. read more