Wow let's take a vacation charging one customer! We was quoted one price. Told we would not pay drive time! Was not told that it's an extra 325$ just to pull out the snake! He put the snake in the ground maybe 30 feet. I guess they charge by the foot??
We were told 138$ an hour. He was here maybe 40 minutes. Did not even try another line or any other options, just said well your septic is full and left. Bill was 425$
When I called the owner in shock, he blamed because he has 25,000$ in equipment which is not my problem. He said call anyone you will pay the same or more! Well then tell me that in the beginning! Not after the job is done....he also made me feel like an idiot because I was frustrated! He does not know customer service and pretty sure others are just as frustrated!! He said he has others that complain and he just ignores the complaints cause there is too many... I would hate owning a business that is not honest and makes customers happy...he said he gets complaints, but does not respond to them because he has plenty of business!!!
Wow...these people should not own businesses!!!! I would hide driving down the road! No wonder they drive unmarked vans!!! read more