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    Good to Go

    5.0 (3 reviews)
    Open 6:00 am - 10:00 pm

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    Hair Fairies - Hair Fairies featured on Dr.Oz

    Hair Fairies

    4.2(21 reviews)
    10.8 mi

    Stay away. Period. I…read morerarely write reviews, but feel done wrong and need to share with the community. Both our young daughters and my wife had lice. They opened by saying "how long do you want us to work on them?" My wife--having no idea, said "until they're gone." That was 3 hours at $100/hr. for the first and after treatments for the other two and products they demand you buy, we were in for about $1400. New to lice and new to the area, we had no frame of reference and assumed that this was the reality. My wife signed their standard form and brought them back for their follow-up. All three were declared lice-free. Three weeks later, the bugs are back on all three, so we called them back. Their policy to guarantee their work is two weeks. They offered us a 20% discount as a return customer, taking no responsibility for obvious errors on their part. To their credit, they have a policy and followed it. But we obviously couldn't do business with someone who applies no good faith to their policy. What we've learned is that Hair Fairies encourages their employees to maximize hours and their policies give no incentive for their employees to be thorough, as within two weeks there is virtually no way for a customer to know that they've missed eggs and bugs. So Hair Fairies gets more billable hours and the customer is further left to suffer. A neighbor introduced us to Buggies and we went there instead. They were not only obliging but affordable. For treatment of all three, our cost was $150. We don't know if it worked yet, but they can go 9 more times before we reach the cost of Hair Fairies.

    Update: Mayra, the manager at the Pasadena location, contacted us and had us come in for a…read morescreening. We all checked out ok, but I'm still thinking there is a critter somewhere if there were eggs, so the hunt continues. But, I appreciate that they took the time to reach out and follow up with us. They also told me to email them with a picture if I find anything else, which I think would be very helpful. Original review: I'm disappointed with my experience with hair fairies. We did everything we were told to do - washing and changing sheets, using the shampoo, follow up visits, and everyone in our house was screened. $900 later we are told that my two daughters are lice free. We went back a week later to check again and they were still lice free. I used the oils before I sent them to school. Today is day 17 and my daughter complained about an itchy scalp. Sure enough, I combed out 9 nits! Three days after the guarantee and I'm back in the same boat. Oh! And they told me they would provide me with an itemized receipt for insurance and that never happened either. I hope there are better places that will help us really get rid of this problem.

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    Good to Go - liceservices - Updated May 2026

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