Poor service charleys... so disappointing. After making many stops here over the years I have had one of the more disappointing experiences ever at a restaurant... ever. While over the years when we stop on we come in with an expectation of being in a college bar where we know that
The service will be focused more on the young coeds vs a group of middle aged white dudes. Yup. We get it it is fine. But never, and I mean never, have I felt as if They didn't give two poos that we were there at all. We were not a large group, 8 top, and we are not that demanding. However, after putting in a drink order putting in a food order, and then waiting for our drinks for 20 minutes, half of us had drinks. After another 20 minutes half of us had our meals. An hour later we were still missing half the food, and were still awaiting drinks for many of us. During this time we flagged down multiple people and asked for our drinks. Each person said they would send our waiter our way... big surprise, he never came. We then stood there waiting for tabs, and at the point it was time to bring us tabs, he asked what all we had ordered and had no idea what anyone had ordered. After we were honest and told him what we had ordered, he came back and STILL had the tickets wrong. 15 minutes later half of us had our cards back. At this point I made a comment that my food wasn't hot, or even remotely quick to be served. My fries, wings, and drinks came to me separately over a two hour time frame. All I was looking for was an honest apology and the server to admit he had forgotten about us. Instead I was told that it was busy and he had a whole section and another section to himself. No apology, just excuses. Man up and admit you lost track of us and "I'm sorry". At this point he says go talk to his manager. After tracking him down, I asked if they were understaffed and if our waiter was the only one actually working. He "apologized" then said it is busy and it would be stupid of me to not see that there were other people working... he then took my bill and told me he would come talk to the table(where we were all VERY frustrated). Nope, never came out. Instead sent waiter out and took off one of my drinks. I paid, it ( as I wasn't looking for a free meal) and then gave the waiter some life advice... don't make excuses to the people that are paying you... be honest, be sincere, and man up and admit you screwed up. I'm sure that the waiter will walk away thinking I am a jerk, and forget it ever happened, but I couldn't walk away without leaving him a tip.
So tldr; food was cold when it finally made it to us, wasn't that great (atomic wings were not even remotely a spicy" and had hardly any sauce, the fries were cold as well as the "queso"), fishbowls were 90% ice (after you finally got it delivered to table), and the staff were either understaffed or poorly scheduled by management, and no one could man up and own the situation.
If you are a girl, are able to flirt with bartenders and excessive doormen standing around, sure go ahead and drink the coolaid. If you like food, like to drink, actually be treated as if you are PAYING for a service and need to EARN their tips, find something better. read more