I bought a vibrating wand at the Essex Jct. location on Pearl St. At that time, my experience was a good one... ...until 6 weeks later. Granted, it WAS 6 weeks from the time I bought the wand until I opened it. The packaging was supposed to have a storage bag and a USB cord for charging. It did not. I went back to the store to get an exchange, not a refund. A female employee greeted me and I asked her about an exchange. As I was telling her my issue another female employee (I assume some sort of mgr. or owner) came to the counter and immediately started berating me. "Really? Six weeks?" I said I wasn't looking for refund just exchange. Her: "How do I know you didn't just take them?" I told you she wouldn't. "See?", she said. The she said, "You'll have to contact the manufacturer." I said "You sell me a defective item and it's MY fault?" Her: "Well...you don't have to shop here." Furthermore, their prices are outrageous as I was to find out after doing some comparison shopping. They know they have a captive audience when it come to adult novelties. This sorry excuse of a customer service person totally shocked me. ZERO knowledge of how to work with customers. If this infected boil of an employee were on fire and I had a glass of water, I'd drink the water. My rating is actually ZERO stars. read more

Been to many locations, its overpriced. You can get all of that store from aliexpress.com dhgate.com for those who like the whip cream, you can probably find them on online using google... You'd think they'd be a bit more personal and not mean. The best interaction was in saint albans a few years back, she was actually friendly, did her job well, was courteous. read more

Worst customer service ever. While looking for my ID I looked at the employee and said "Sorry, hang on I'm of age and I'll prove it once I find it" the women (older women) behind the counter scoffed at me and said "you're probably a pregnant 16 year old anyways." This by far is the rudest comment I've ever recived from someone. She clearly hates her job and doesn't give two dams about the business she works for. I did not say anything not wanting it to escualte any further. Found my ID, showed her and got the response "Could have fooled me." Upon looking around with my partner after being treated rudly I felt uncomfortable, like I was being judge for wanting to start a family with my partner and being young. She also kept her eyes on us non stop as if we were going to rob the place. Due to this we decided to leave. When leaving she commented again, and stated that "We probably couldn't afford anything anyways" At this point being hormonal I was in the verge of tears. I will never go back to this place. The staff are rude and have no kindness in them. To the women behind the counter: I make $4,000 a month after taxes and my partner makes $6,000 after taxes. We can afford anything we want. Don't judge a book by it's cover. This place deserve -5 stars. read more

I would give this store 0 stars if I could but I had to give it one to start this review. I witnessed two employees (one with a blue plaid shirt and blue sneakers and one with pink hair and blue leggings on 9/11 at 8:20 PM) absolutely berate someone. The individual was experiencing homelessness and needed a place to sleep and they yelled at this person and picked a fight while shoving their camera in the persons face. The person left calmly and the two employees continued to berate this person. They threw the individuals food and water in the trash. I will never give this store business and I highly urge others in Burlington who believe in empathy and kindness to take their business elsewhere. read more

ID? I'm pushing 50 and I look it! No way in hell are you scanning my ID. You can check it but your not going to copy it. Who would ever give anyone, apart from a reputable credit company a copy of ID? Great way to have ID stolen. ITS A PORN SHOP!!!! DON'T GIVE THEM YOUR ID! read more

Staff takes their job way too seriously. Like for gods sakes, it's a sex shop, and the cashiers want you to say a specific code word for "whip cream canisters". Apparently if you know that they are made of nitrous they won't sell them to you. They literally come in a box with boobs on it. But whatever, guard your dong shop with your life I guess. read more

I wish I could give this place 0 stars. Seriously, there is nothing good about good stuff. It was a hotly contested addition to Burlington's Church St, what will the neighbors think? But I was excited that there was going to be a sex toy shop downtown (rather than Imago...which is ok but hard to get to). But seriously. Seriously. You climb the stairs, push the door open, and find yourself in fluorescent lights, standing on dingy wall-to-wall carpet and being gawked at by the weirdo behind the counter. The sex toy selection is terrible-- so it was a quick in and out for me. Not even the "tobacco use only" glassware looked like it was of any quality. It may as well be a Spencer's Gifts. It's the same feeling and the same target demographic. Gross. read more

Ya know, for 30 years I've been looking for a good blacklight poster store that sells "tobacco-only" pipes & assorted adult themed products nestled amongst craft shops, gift stores, and outdoor bistros. Finally, my prayers have been answered. :) From what I understand, there was some controversy about having this basement shop on Church Street (pause, let it sink in). Although it may be a little out of place, I didn't find it creepy at all. The girl working there was very friendly, greeting everyone as they walked in with a happy, upbeat tone that fit the whole Church Street experience. read more

Very dissatisfied customer. Found the same item I purchased at their store for a hundred dollars less online. When I called the store, the man who answered the phone named chuck called me brother. First off i am not your brother I am a paying customer. Second he gave me this long winded answer about how they sell the real products and not knock offs and wouldn't even let me talk, he was very aggressive and very much on the offensive. I wanted to support a local Vermont business but I will not give them my business again as a result. The sales person who did help me was very attentive and friendly so she was great, not complaints on the service she provided. I would be happy if they split the difference with me but I am sure that won't happen so at least I can Yelp and Google review them. Buyer beware shop online or go to another vendor in Burlington. I will change my review should they decide to do the right thing and have a legit conversation with me and not call me brother. read more

Extremely overpriced Chinese glass, illegally selling counterfeit Illadelph. The absolute worst store in Burlington. They record your PERSONAL driver's license information WITHOUT your CONSENT!! Your drivers license number, address, and DOB are all stored in their system (who knows for how long or how secure). The staff is rude, has absolutely no idea what they're selling or even what they have. There are sooooo many better smoke shops in Burlington! At all costs, AVOID GOOD STUFF!!! read more

Stopped in for a vape battery. I was offered two; one did several things; didn't need that. I asked if the 'throwaway' choice would work. I was told "Yes". Within two hours, the battery no longer worked. I YouTubed and Googled and spent way too much time on this. I return to the Essex store for an exchange. "There's nothing I can do for you". All sales are final... regardless the 'Basic Warranty of Serviceability' in the State of Vermont. The cashier acknowledged the law and agreed that I should contact the Consumer Affairs Protection. All sales are final? I'd venture that was the final sale. read more

Had bad experiences both on Church Street and Essex shop on Pearl Street. Shop girl ignored us and then was dismissive when we tried to ask question at Pearl Street location. Not pretty enough to be that rude, girlfriend. Prices were outrageous. read more

Stopped in here today as I was wandering around Church Street, not really sure what the store was (it's a small sex and smoke shop) and looking to kill some time. I ended up staying for a while chatting with the three lovely ladies working there! They were so friendly and we had some great conversation about interesting environmental science and pop culture topics! Very inviting atmosphere, not awkward like some of the larger sex shops where the staff stalk you through the isles, lol. Although I did not buy anything, I will certainly come back to browse and hang again with the staff! read more

Were helpful in attempting to find Vegas themed items for my work (4 stickers were it) and I asked for a receipt in case it wasn't what my boss wanted. The cashier said "sure" and handed me one. When I went back to return them since they weren't what I needed I was told they have a no return policy and the cashier pointed to the bottom of the receipt. If they had said that before I paid I never would have wasted the $21 (yes, $21 for 4 Vegas-like stickers). No thank you. Anyone want to buy them off me?? read more

This place sucks. The staff is overbearing and the lady with the long black horse hair will watch you intently as if you were stealing. The whole staff gives off a bad vibe. $4 plus tax for rolling papers? You gotta be kidding me! Go to "Full Tank" for papers! Only $2!!! read more

Extremely rude and insulting staff member (goth girl who looked to be about 21) demanded to see my boyfriends ID (He is 39), inspecting it to the point of ridiculousness, and then rudely screamed at me and instructed I bring a non-breakable plastic item that fell off an overcrowded shelf as I walked by (about 2 feet from the ground). After she inspected it, turning it round and round for a good 2 minutes, I continued shopping and heard her passive aggressively say, 'oh, don't worry. ILL put it back on the shelf. You keep walking around'. When I asked her why she was being rude to me, she got into an argument with me until by boyfriend and I left, her swearing under her breath. Tell this girl to chill. She's working at a dong shop, not the Smithsonian Museum. Horrible attitude. read more

Items are way way wayyyyyyyyy overpriced, even compared to other local small businesses. For tobacco products, go down the road to Garcia's. Everything is much cheaper sometimes 1/3+ of the price here. I know the owner uses the excuse that local businesses can't get the same prices that big corporations do, which has some truth in it, but other local small business are selling products at prices to compete with these corporations. Service was ok. Lady seemed to know what she was on about. But they do not do refunds and I don't think they advertise this well at all. There is a one liner on the end of their receipts which says 'All sales final', but it's ironic that you have to make the purchase (to get a receipt) and then find this out. read more

Good Stuff has not only expanded selection but really do take the cake for the best sex shop around. Offering everything from mega beer bongs to crazy real dolls. This place is awesome! They also sell fantastic whip cream chargers ;) read more

To the owner: I'm sorry, you must have me confused with another customer. I did not have a friend who couldn't get in due to not having and ID, I went in with my boyfriend. I understand that as a small business you can't get items at the price that huge corporations are able to due solely on the fact of your inability to purchase large quantities. However, I feel that if you're going to be selling products, such as AstroGlide, and you can only get them at a price that is double that of what Rite Aid is charging, you should either a. take the product off the shelf (since it is obviously a product that people will go into your store looking for and are complaining about your prices) or b. buy stock from Rite Aid and sell if for a dollar more, and you'll still make a profit! As for the atmosphere, that is personal preference. Personally, I like my sex shops to feel classy, and enjoy a tastefully decorated shop rather than dildos covering an entire wall, and other walls being just as packed with posters and various paraphernalia. The owner is correct in saying that they have a large selection of dildos, lubes, and other sex toys, along with pointing out that the walls have tons of posters, and also that the store is not solely for sex, since there are other items sold (such as pipes, and other items that have pot leaves on them). read more

I go to Good Stuff because this store does indeed have a wide variety of items I find useful. (Could have more sex toys) But it seems each time my husband or myself (or us both) enter the store we have been greeted by the same two employees, one is outstandingly rude, and the other so timid and socially awkward I find reasons not to speak to them. This store has outstanding potential, but there are certainly aspects that NEED TO BE IMPROVED ON. read more

What can I say, good stuff is quite possibly the best place in the Burlington area for glass. The employees are knowledgeable are very happy to help. Best selection in the area for sex toys, hands down. I will definitely return for more good stuff in tge near future. Keep up the great job girls at good stuff!!!!!!!!! :) read more

A couple of months I went into this store to buy a bottle of lube. My boyfriend had gotten a nice hotel room and we were looking forward to a fun, hot time. Well, the lube did not work at all! It dried up as soon as it came into contact with skin, and had the consistency of glue. You can not even give a handjob with this stuff, let alone have anal sex, the reason I bought the lube in the first place. After many failed attempts of him trying to get inside me before it all dried up (literally seconds) I finally just used the lotion from the hotel bathroom to give him a handjob and get the whole experience over with. I went back to the shop and explained my story (leaving out certain personal details of course). The girl was very snotty (offended maybe?) that the product hadn't worked, did not offer any kind of apology or exhange, saying only, "We haven't had any other problems with it." I put some on my hand and showed her how it dried right up, but she just became more rude and said there was no way she could exchange it as I had used some anyway. I asked her why I would want a bottle of lube that did not serve it's intended purpous, and she told me to "give it to a homeless person on the street, I bet they'd like it." Doubt it! Even homeless people deserve better than this crap! I realized it was a long shot anyway to get my money back or even in-store credit (it was a 10-12 $ bottle of lube), but her rudeness and holier-than-thou attitude was horrible! I left shortly after the homeless person comment. I went back to the store tonight to pick up some gifts and favors for a party I am going to. I know I should have gone online to buy this stuff, but the party snuck up on me and I didn't have time to wait for delivery. I was in the store for a few minutes when the guy behind the counter who said he was the manager suddenly recongized me. Apparently they have my picture and I am blacklisted! He told me I caused a disturbance with the "owner's daughter" (no wonder the blatant unprofessionalism) and that I had made a mess on the counter with the lube. These people sold me a product that did not work, refused to exhange it, were incredibly rude and hostile to me ...and I get blacklisted? If the woman I spoke with wasn't the owner's daughter, she most likely would have been fired in any place that had the slightest bit of CLASS. If you want to go to a sex shop with rude, hostile, greasy-gross looking employees who are not friendly or helpful (I had been a loyal customer before the lube incident, despite the bad service) overpriced tacky gifts and toys (seriously check out Amazon for a much wider, better, and cheaper selection), and products that don't even work...Good Stuff in downtown Burlington is surely the store for you! The new location is no better than the first one and I wish I could give this place NEGATIVE stars and I am glad I at least now have an excuse to never go in there again. read more

Nothing good at Good Stuff. Overpriced crap. Buy on line or at one of the reputable pipe stores on Church Street.

Two friends and I were visiting Church Street and wandered in. After 20 minutes of browsing, we were asked to leave because, in the attendant's words, we were just "shooting the sh*t". There were no other customers in the shop, so it's not like we were taking away from the attendant's "valuable time". It kills me to say this, because I'm a big fan of small businesses, but in the future I will be patronizing the Internet. It has a better selection for better prices, and much better customer service skills than some of the d-bags who work here. Honestly, in this day and age, what good is a brick-and-mortar store if you can't browse?? read more

dont listen to that hack kelly g, shes a sham... not even from the great state of vt. Goodstuff is a one of a kind shop on the church street market place. They just hooked it with my new digi scale.. thanks goodstuff! read more

A veritable rip-off shop, I will never consider giving this place my business again. My adoring, considerate girlfriend gave me a beautiful bubbler from this shop for Christmas, but the good times didn't last long. Less than a week later, I noticed a crack inside the piece, when I called to ask if they'd look at it or consider the possibility of manufacturer defect, I was told, uniformly, "no." I've had glass pieces last me longer than 10 years and this one didn't make it a week? There's no way this piece didn't have a weak spot from the moment it was made and the fact that we're paying for some shoddy glassblowers mistake is complete and utter nonsense. Nice scam u losers have going...see u on the your way down, chumps. read more

I purchased an adult item and tried to use it. It didn't work-part broken on it. I had thrown away the box it came in and when I called the store and asked if they could give me a replacement part for it they refused. I had a family emergency and didn't get to try it out for almost a week and they are refusing due to the length of time that past. I am not asking for money back only for something that works. I wonder what kind of shady business they are running and I will not shop there again and advise others to think twice. read more

I have experienced better adult toy stores but this one is fairly good. It has a lot of potential. I would recommend video arcades in a back room. I know this may sound expensive but trust me it will pay off! So many adult toy and movie stores have a back area hidden from the "public" area of the store where people can come in and view porn movies by sitting in a booth and inserting quarters in a machine to view the movie for a certain length of time. I know of alot of men who would like to see this feature added. IMAGO in colchester had 3 booths for a while but eventually got rid of them. They were right out in the open to the public and many people didnt feel comfortable going in because there was not much privacy. Most stores have a back room set aside for video booths/arcades where they can watch movies and do whatever they would like to do with themselves. There is an adult bookstore in Barre Vermont called LA Trend located above Planet Rock. They have a video/magazine and sex toy and tobacco pipe set up and then they have a doorway in the back for people to go and its dark and there are about 10 video arcade booths. I know for a fact that they make a lot of money with the amount of people attracted to this feature. Why? Because it is the only place in Vermont, besides ABC Video in Rutland, that has adult arcades in it. Block off the back room, make some booths and you will have business pooring in trust me on this! Let me know if theres any way I can help! There are a lot of people who would like a place like this to go but they just dont offer it. read more