I would like to share my sincere appreciation for the exceptional care my mother recently received…read moreduring her surgery at Bartow Regional Medical Center. The entire medical staff provided a 10 out of 10 experience, keeping me informed about her progress every step of the way. I especially appreciated staying in her room throughout the procedure rather than waiting in a waiting room. Our main Registered Nurse, Jennifer, was amazing. She checked on me constantly while my mom was in surgery, brought me snacks, and her warm, sociable nature made us feel incredibly comfortable. Before my mother was discharged, the team ensured we had all necessary supplies and thoroughly answered all of our questions. I would 100% recommend Bartow Regional Medical Center for future medical care.

Great and friendly care, wasn't given the runaround like in Lakeland Regional Medical Center that I…read morehadalready visited 3 times yesterday and was pretty worse for wares.

I went for a procedure but I really wasn't comfortable with it, so I backed out once I got to the…read morehospital at the very last minute. Everyone was so nice from where I signed in at the front to the 3 nurses Evelyn Katherin, Amber and Jennifer. They made me feel like I wasn't an idiot lol. The nicest I think I've ever met!

Last month went to this emergency room. Intake staff were efficient. My BP had been super high and…read moreI was afraid I would have a stroke. BP was still high and after blood and urine draw I was told I had a UTI, since I have had kidney issues for over 6 years I knew the test results were not a normal UTI and that I had no symptoms for it. Three assists tried to push antibiotic on me which is what caused my kidney damage in the first place trying to rid me of a very resistant UTI. I told them I found a natural product called D-Mannose that got rid of my UTI in the past and has now taken care of this issue. STOP PUSHING USELESS ANTIBIOTICS THAT DON'T TAKE CARE OF THE PROBLEM, FIND A BETTER HOSPITAL IF YOU CAN...GET EDUCATED ON ALTERNATIVE CARE.

My experience with the staff and how I was treated from ER to being admitted. I'm one of those who…read moredon't go to the hospital until it's too late and I require being admitted. I was quickly triaged and placed in the ER with a very caring RN by the name of Justin. He was very kind and personable. We talked about the USMC and sports. The bedside manner was exactly what patients need they aren't feeling well. Once I was admitted, I was brought up to Charlie 2 (Room C2227) and was under the care of RNs Kim Garno and Meg (not sure of her last name). Both of these women were caring and understanding. It became very evident that each of the nurses I encountered during my stay here LOVE their job. They care about people and want to be part of the healing process. This speaks volumes about the facility that is being operated here. I do hope that a copy of this is provided to each of the nurses I have named here and a copy is retained for the employee file. I know we are always so quick to say how things went bad or how we were mistreated. I can imagine how difficult it is to work with people who are in pain all the time. These nurses deserve recognition for their hard work and dedication to their patients. Feeling safe and cared for while under their care when one is at there most vulnerable is a huge thing. Respectfully, while I hope to keep my distance from your facility moving forward, I will recommend it. This is healthcare the makes a difference. Thank you for such a positive experience during a difficult time.

This review is for the night labor and delivery nurse Jordyn, she was very rude. She was introduced…read moreto me when it was shift change. My morning nurse was amazing!!!!!! Loved her so much she helped me all throughout my labor. But then Jordyn came along and it was the worse experience ever after she came along. The fetal monitor came up a little bit because the prior nurse was moving me around and was getting me ready to get an epidural, before she came in I had just thrown up so I was weirdly positioned. I told Jordyn "sorry I'm having a contraction" before she could introduce herself so she didn't think I was just ignoring her and she says " you are?????" With a rude attitude like excuse me???? You think I would just say that just to say it???? She was just so rude and she had to call over other nurses throughout the night to check how much I was dilated bc she didn't know. After I got the epidural she just threw me around and didn't come back in my room for a while which was fine because I would rather be left alone than deal with her. She was just nasty throughout my whole stay and ruined my labor. Jordyn please do better. Or change specialty's. As for my morning nurse I absolutely adored her.

We had excellent emergency medical and exray/scan support here…read more I'll go back for elective location for my cancer scan support next Winter when we're back in town.

This was my first time at this hospital Center. I was having a procedure for my heart and my doctor…read moreworks out of this location. We arrived first thing in the morning and went through security who directed us to where we needed to be. Once upstairs, I signed in and waited till I was called and then did the rest of the check-in. It was just a short wait before they called me and back and started getting things ready. I ended up waiting about three hours for my turn in the rotation and once they got me in everything went pretty quick they already had IV set in my arm and shaved the area they would be working on. I was awake for the procedure, but I was medicated and I got to watch part of it on the big screen of the doctor was using. The whole team did a great job and was professional throughout. Everything went really well and then I was sent for postop. I did spend a lot more time there than I thought I would, but there were things they had to be sure of, and the doctor had to sign off on my release at the end. The nursing staff kept me pretty well informed and checked on me continuously while I was there. When it was time to go, they went over all the care and procedures I would need and provided me with paperwork to cover everything. They also sent my new prescriptions to my pharmacy. If you needed an outpatient heart procedure here I can genuinely recommend them. I hope I don't have to come back for anything, but if I do, I know I will be well cared for.

I have NEVER given a 5* review to a hospital and I have been there and done that! But well deserve…read moredespite a few nuances. I am writing this review with the intention to follow-up with executive management on a very important issue that should be addressed in caring for elderly/disabled/autoimmune compromised patients. Let me make it clear that our national health system as a whole has yet to recognize the difficulties experienced by this population when admitted into a hospital setting and is fixed and grounded on predated standards and to recognize that "one size does not fit all." So, all and in all, this precursory review goes to staff and NOT policies, logistics and procedures overall. "For individuals with disabilities, hospitals must comply with the Americans with Disabilities Act (ADA), ensuring full and equal access to their facilities and programs. This includes making communication easily understood, ensuring physical accessibility, ..................and providing reasonable modifications of policies, practices, and procedures." From experience, and even when physicians determine these patients such as me need to be admitted to the hospital, we often find ourselves waiting for hours in pain and discomfort, not getting enough food or water, not moving around, not being helped to the bathroom, and not getting the kind of care doctors deem necessary. I had not eten from around 11:a.m. till Saturday around 9:00 a.m. I have major gastro issues. In my situation, I requested ADA accommodation at the onset on arrival at the ER. Not a single staff member it was to my surprise, was familiar with the term ADA or what accommodation entailed (providing reasonable modifications of policies, practices and procedurs). Not the lead nurse/charge nurse, doctor, no one! But I pulled it up on my phone so as to familiarize staff with what the law states and what I was asking for, none of which was out of the norm for my situation. Thanks to Ms. ShirleyAnn (RN) and the room nurse who last attended to me. The attending ER physician was exceptional. I am so sorry, some names escape me. I am a hard draw, so I had a few extra sticks. The first IV placed did not work.......nurse never realized right away. Second IV had to be placed. Only complaint I have on the actual ER floor was that buzzers for assistance were not being responded to. I had to actually call 3x to get the finished IV thing removed as blood was now pooling in it. That scared me, might not scare anyone else, but I had never experienced that. After several hours, I was transported to a room where I realized I would share with another patient a few feet from me. I explained to the nurse and lead nurse my situation and the accommodation request at the ER. They also were unaware and never heard of the term ADA Reasonable Accommodation (a practice across all businesses including hotels, housing, almost every aspect of life where individuals come in contact with service). Both were very kind, understanding and immediately worked diligently to move me to a room that was not shared and for that I am grateful and thankful. The transfer to another area resulted in a short-lived relationship with the initial staff and the new staff were excellent. My attending physician on 3rd floor exceptional. The morning (Saturday) staff was exceptional, professional, kind, understanding. I want to particularly ask that Nurse Chris be recognized for the best performance I have experienced in a hospital setting. Also, Patient Assistance lady s well. Kudos. Anyhow, too many meds at the same time for me with gastro has made be not too well. AS an advocate I am fully aware that the healthcare system in the U.S. is currently facing significant challenges in providing adequate care for elderly and disabled patients. A lack of training among healthcare providers and a bias towards treating disabled patients have led to a substandard level of care. This was not so here. Food gets a fail as correct orders never came. Fix that and the ADA issue and you're magnificent.

I was instructed by an AdventHealth clinic to get lab work done. The paperwork specifically listed…read moreQuest Diagnostics as the place to go. However, the clinic staff told me to go to AdventHealth Heart of Florida instead. A month later I received a bill for $900. I have disputed this charge for three months, explaining that AdventHealth staff directed me to their own facility rather than Quest Diagnostics as the paperwork indicated. For comparison, the most expensive equivalent test at Quest is $399. As someone with a family, a $900 bill for lab work is simply not reasonable--especially when I was following the instructions given by AdventHealth staff and the paperwork pointed to a much lower-cost option. I expect transparency and accurate guidance from a healthcare provider. Being sent to a more expensive in-network facility against the written instructions, then being held responsible for the much higher bill, is unacceptable.

I went to HCA Emergency Room on Route 27 on 7/11 & 7/12 for a migraine. I was treated on Friday…read morewith great care and excellent doctor and nurses. They listened to me and gave me the correct medication and had relief within minutes. The whole process was approximately 45 minutes from entering to discharge! The doctor gave me a prescription for my medication. Unfortunately the pharmacy was closed and I had to work the next day and by the time I left work the pharmacy was again closed and I got another migraine so I had to return to the hospital and they proceeded to take care of me quickly! I got my relief and was so very happy with the care and the people who work there! I will NEVER go to another hospital again! I went to Advent Heart Hospital a month prior for the same reason and they not only kept me there OVER 5 hours they would not listen to me, gave me the wrong medication and charged me over $14,000. By the time it was done! As a matter of fact I am going back to that hospital and show them what HCA had done and what truly GOOD CARE IS! Thank you ALL at HCA

REVIEW BEFORE YOU TAKE A LOVED ONE TO THIS HOSPITAL! I am…read morevery upset too say the least with no resolution or care from anyone at HCA in regard to this matter! My father who is 80 years old and a stage 4 cancer patient at Moffitt had to be taken and admitted to HCA, after one day of being admitted my father called me and told me they discharged him! I specifically gave instructions that I was to be communicated with on all of his medical care, NOT ONCE did they contact me! Then they discharge him with diabetes do not provide him a lunch, never told me that he was being discharged and could not wait ONE HOUR FOR ME TO GET THERE before they took him out of the room with no lunch no food no care!!!!!!!!!!! EXTREMELY UNCARING AND UNPROFESSIONAL!!!!!!!!!!!!!!

I came in through the Energency Room with 4 kidney stones. All the staff were kind and courteous…read moreand was helping me as much as they could. They were very efficient and I got in a room for evaluation and from there on it was pretty much a smooth ride. For someone who has had 45 kidney stones, you're pretty sure about what's going on. As soon as I got in a room I was getting some pain medication. The admitting doctor knew I was in much pain, he was so very nice and even asked what oain cocktail worked for me, I told him and in 5 minutes was ordered and his instructions were " give her what she needs when she needs it within reason. I was admitted to the 3rd floor and my nurses we're absolutely fantastic!! Cindy, Julia, Kyle and the nursing assistant absolutely took great care of me and went over and above! I found out I needed surgery because I had a blockage andvi needed someone to pray with me and when my orderly came to get me, he prayed the sweetest prayer ever!! I was scared to death to be put to sleep because the last time I had aspiration pneumonia and did NOT want that scenario again! I had no problems, was not sick and the showed me everything they did! Dr. Pilkington explained everything to my husband and said he took his time trying to make sure he got all the stones with laser and cleared the blockage. This place was truly amazing and I don't live here, but if I did, that's where I would go! Kudos to the "A" Team!! They fixed me right up!!!

The nurse poked at me 5 times to get a vein without getting a second nurse to look so I left there…read morelooking like a shot drugs. Then the cash price for cataract was 1200 more then their site states. Then when they called they wanted 65000 no not a typo 65000.00 more for the operating room. WTH I should have 20/20 vision and a house to live in for 1 eye cataract surgery. I will say the staff was very nice and the Drs top shelf but their billing not so much. still fighting with them before I get a lawyer. I paid for all services up front. I want the refund from their site estimate of 1200 less then the price I paid. And the 65000.00 dropped. Now they are saying that this time is 4649.00 plus 149 for the lense.

One to one care with every visit, no techs, no athletics trainers, always a Physical Therapist with…read moreevery visit. No unsupervised exercise, Medicare requires one to one care. Why be a number when you can be seen by a PT!

I had surgery and recuperation at the Winter Haven Hospital on 3/1/2018 and was discharged on…read more3/2/2018. My observations are: Ashley, one of the night staff nurses provided exceptional care for me during my stay. I nominated her for a Daisy Award, so please give it to her as she earned it with kindness, attention to detail, answering any question which I had or offering to find out the answer she did not know. Please let your surgery prep nurses who worked my case my apologies and appreciation of their laughing to my answer of "Weenie Whacking" if I knew what procedure I was having. They also deserve a Daisy Award, as they made me very comfortable, as I was apprehensive before my implant procedure. The food was much better than I anticipated. I didn't give a 5 star review due to the following issues that concerned me: The base of the IV drip pole was filthy. I could see some liquid had been allowed to dry on it. It needed to be cleaned prior to having been brought to me. This led me a concern about sterility during my stay. The Hospitalist ordered every 4 hour blood work draws following a small sodium drop, but, the number was less than 10 points from the lowest ideal point. It might have been more efficient if they had bothered to step in and make an accurate decision on my needs rather than an action plan based on other's observations. Also, I suffer from seasonal allergies and requested ProAir to treat my slight wheezing and a check-in from the hospital's pulmonary staff. Neither the ProAir or the pulmonary staff member appeared. My domestic companion had to ask for my bandage to be changed as it was soaked with urine. We were both told that the doctor didn't like for "anyone to mess with his bandages" to which my companion (who is an RRT) replied, "He doesn't need to have a wet bandage on his open wounds..." The dayshift didn't keep us well informed as to our status during the discharge process. We had to ask when several times. All of this could have been due to training going on within the unit. I think if you fix these issues, you could have an excellent facility.

Like others have stated DO NOT come here. My wife was literally bleeding out, nausea and…read morelightheaded and almost 4 hours of waiting and nothing. We left. I will let everyone I know to not go here.

These are statements, facts, and claims regarding the work experience within the Florida Department…read moreof Health located in Bartow, Florida. Specifically, working in case investigations and contract tracing under the direction of section chief Scott Sjoblom and Jane Nelson. During the Covid-19 pandemic, spikes in case counts, hospitalizations, and deaths during June, 2020 and November 2020, it was the responsibility of case investigators, like myself, to conduct thorough, comprehensive, and quality interviews with persons under investigation (PUI's). In short, case investigators were tasked with completing phone calls and interviews throughout the day. A.) Management Managers / section chiefs Scott Sjoblom and Jane Nelson, were responsible for distributing cases to all investigators. On a daily basis the section chiefs were instructing investigators and tracers to complete a certain amount of PUI's a day. Depending on the cases being distributed to us(investigators), the workday would be made up of busy days and slow days (depending on cases being distributed to us). Performance evaluations were issued to me in an attempt to complete more cases daily. When asked about how to improve PUI interview processes or systems, section chiefs Scott and Jane were incapable of offering support or guidance without escalating my Emails to human resources. Daily evaluation reports were to be completed by investigators. These reports are currently one sided, biased, and unfair. They offer protection and cover for the mismanagement, misappropriation, and irresponsibility being implemented by the section chiefs. I experienced a "surprise attack" or what I consider to be a form of harassment around 10/1/20. In my evaluation report, I was blamed for mistakes and errors performed by both Scott and Jane. The fact that I started asking questions to the section chiefs is what prompted Scott to arrange a meeting with Human Resources. When asked about the reason for termination, Scott replied "combative". In reality, they were just questions which were incapable of being answered by the section chiefs. It's peculiar how when questions started being asked, the decision to terminate a temporary employee arose. C.) Work Environment Working within case investigation under the direction of Scott Sjoblom, the environment for conducting thorough, comprehensive, and quality PUI's did not exist. Investigators are rushed in a manner similar to a McDonald's production line making chicken nuggets as fast as possible. Regards for developing quality rapport, offering sound medical guidance, and abiding by cultural sensitivities were ignored by section chiefs. CDC guidelines and training recommendations for improving case investigations and contact tracing were ignored. Weekly meetings between section chiefs and investigators were often canceled. Any questions by email were escalated and classified as "insubordinate" by both Scott and Jane. Contact tracer and investigator burnout is high in Polk County with many employees just leaving the position. I have never experienced this form of management in larger, structured, and professional organizations throughout the country. Summary and Closing On 11/17/20, I agreed to attend a meeting with Scott Sjoblom, Patricia Mayid, and Deborah Hughes. In the meeting, I was instructed not to argue, debate, or ask questions. As expected, I received a termination document/ letter. The document does not state the reason for termination. The reason for termination was provided verbally by Scott Sjoblom as "performance" and "combative." There is no evidence of me being "combative" as all my communication is in written form and offers clear and concise language. They also include questions, and feedback. The document I have attached here should reflect the "performance" aspect of my work since I received the evaluation document from Scott Sjoblom around 10/1//20. As indicated by all my written emails to Scott, Jane, and my team lead, my performance was not in question at all. The records attached and the work performed by me is the same amount of work being distributed by Scott and Jane. From my perspective, it seems as though if a section chief does not like you, they can dismiss you for asking questions. Just for the record, my performance was not in question and is not the reason for termination.