My experience with the staff and how I was treated from ER to being admitted. I'm one of those who…read moredon't go to the hospital until it's too late and I require being admitted. I was quickly triaged and placed in the ER with a very caring RN by the name of Justin. He was very kind and personable. We talked about the USMC and sports. The bedside manner was exactly what patients need they aren't feeling well. Once I was admitted, I was brought up to Charlie 2 (Room C2227) and was under the care of RNs Kim Garno and Meg (not sure of her last name). Both of these women were caring and understanding. It became very evident that each of the nurses I encountered during my stay here LOVE their job. They care about people and want to be part of the healing process. This speaks volumes about the facility that is being operated here. I do hope that a copy of this is provided to each of the nurses I have named here and a copy is retained for the employee file. I know we are always so quick to say how things went bad or how we were mistreated. I can imagine how difficult it is to work with people who are in pain all the time. These nurses deserve recognition for their hard work and dedication to their patients. Feeling safe and cared for while under their care when one is at there most vulnerable is a huge thing. Respectfully, while I hope to keep my distance from your facility moving forward, I will recommend it. This is healthcare the makes a difference. Thank you for such a positive experience during a difficult time.

This review is for the night labor and delivery nurse Jordyn, she was very rude. She was introduced…read moreto me when it was shift change. My morning nurse was amazing!!!!!! Loved her so much she helped me all throughout my labor. But then Jordyn came along and it was the worse experience ever after she came along. The fetal monitor came up a little bit because the prior nurse was moving me around and was getting me ready to get an epidural, before she came in I had just thrown up so I was weirdly positioned. I told Jordyn "sorry I'm having a contraction" before she could introduce herself so she didn't think I was just ignoring her and she says " you are?????" With a rude attitude like excuse me???? You think I would just say that just to say it???? She was just so rude and she had to call over other nurses throughout the night to check how much I was dilated bc she didn't know. After I got the epidural she just threw me around and didn't come back in my room for a while which was fine because I would rather be left alone than deal with her. She was just nasty throughout my whole stay and ruined my labor. Jordyn please do better. Or change specialty's. As for my morning nurse I absolutely adored her.

I have NEVER given a 5* review to a hospital and I have been there and done that! But well deserve…read moredespite a few nuances. I am writing this review with the intention to follow-up with executive management on a very important issue that should be addressed in caring for elderly/disabled/autoimmune compromised patients. Let me make it clear that our national health system as a whole has yet to recognize the difficulties experienced by this population when admitted into a hospital setting and is fixed and grounded on predated standards and to recognize that "one size does not fit all." So, all and in all, this precursory review goes to staff and NOT policies, logistics and procedures overall. "For individuals with disabilities, hospitals must comply with the Americans with Disabilities Act (ADA), ensuring full and equal access to their facilities and programs. This includes making communication easily understood, ensuring physical accessibility, ..................and providing reasonable modifications of policies, practices, and procedures." From experience, and even when physicians determine these patients such as me need to be admitted to the hospital, we often find ourselves waiting for hours in pain and discomfort, not getting enough food or water, not moving around, not being helped to the bathroom, and not getting the kind of care doctors deem necessary. I had not eten from around 11:a.m. till Saturday around 9:00 a.m. I have major gastro issues. In my situation, I requested ADA accommodation at the onset on arrival at the ER. Not a single staff member it was to my surprise, was familiar with the term ADA or what accommodation entailed (providing reasonable modifications of policies, practices and procedurs). Not the lead nurse/charge nurse, doctor, no one! But I pulled it up on my phone so as to familiarize staff with what the law states and what I was asking for, none of which was out of the norm for my situation. Thanks to Ms. ShirleyAnn (RN) and the room nurse who last attended to me. The attending ER physician was exceptional. I am so sorry, some names escape me. I am a hard draw, so I had a few extra sticks. The first IV placed did not work.......nurse never realized right away. Second IV had to be placed. Only complaint I have on the actual ER floor was that buzzers for assistance were not being responded to. I had to actually call 3x to get the finished IV thing removed as blood was now pooling in it. That scared me, might not scare anyone else, but I had never experienced that. After several hours, I was transported to a room where I realized I would share with another patient a few feet from me. I explained to the nurse and lead nurse my situation and the accommodation request at the ER. They also were unaware and never heard of the term ADA Reasonable Accommodation (a practice across all businesses including hotels, housing, almost every aspect of life where individuals come in contact with service). Both were very kind, understanding and immediately worked diligently to move me to a room that was not shared and for that I am grateful and thankful. The transfer to another area resulted in a short-lived relationship with the initial staff and the new staff were excellent. My attending physician on 3rd floor exceptional. The morning (Saturday) staff was exceptional, professional, kind, understanding. I want to particularly ask that Nurse Chris be recognized for the best performance I have experienced in a hospital setting. Also, Patient Assistance lady s well. Kudos. Anyhow, too many meds at the same time for me with gastro has made be not too well. AS an advocate I am fully aware that the healthcare system in the U.S. is currently facing significant challenges in providing adequate care for elderly and disabled patients. A lack of training among healthcare providers and a bias towards treating disabled patients have led to a substandard level of care. This was not so here. Food gets a fail as correct orders never came. Fix that and the ADA issue and you're magnificent.

I was instructed by an AdventHealth clinic to get lab work done. The paperwork specifically listed…read moreQuest Diagnostics as the place to go. However, the clinic staff told me to go to AdventHealth Heart of Florida instead. A month later I received a bill for $900. I have disputed this charge for three months, explaining that AdventHealth staff directed me to their own facility rather than Quest Diagnostics as the paperwork indicated. For comparison, the most expensive equivalent test at Quest is $399. As someone with a family, a $900 bill for lab work is simply not reasonable--especially when I was following the instructions given by AdventHealth staff and the paperwork pointed to a much lower-cost option. I expect transparency and accurate guidance from a healthcare provider. Being sent to a more expensive in-network facility against the written instructions, then being held responsible for the much higher bill, is unacceptable.

I went to HCA Emergency Room on Route 27 on 7/11 & 7/12 for a migraine. I was treated on Friday…read morewith great care and excellent doctor and nurses. They listened to me and gave me the correct medication and had relief within minutes. The whole process was approximately 45 minutes from entering to discharge! The doctor gave me a prescription for my medication. Unfortunately the pharmacy was closed and I had to work the next day and by the time I left work the pharmacy was again closed and I got another migraine so I had to return to the hospital and they proceeded to take care of me quickly! I got my relief and was so very happy with the care and the people who work there! I will NEVER go to another hospital again! I went to Advent Heart Hospital a month prior for the same reason and they not only kept me there OVER 5 hours they would not listen to me, gave me the wrong medication and charged me over $14,000. By the time it was done! As a matter of fact I am going back to that hospital and show them what HCA had done and what truly GOOD CARE IS! Thank you ALL at HCA

REVIEW BEFORE YOU TAKE A LOVED ONE TO THIS HOSPITAL! I am…read morevery upset too say the least with no resolution or care from anyone at HCA in regard to this matter! My father who is 80 years old and a stage 4 cancer patient at Moffitt had to be taken and admitted to HCA, after one day of being admitted my father called me and told me they discharged him! I specifically gave instructions that I was to be communicated with on all of his medical care, NOT ONCE did they contact me! Then they discharge him with diabetes do not provide him a lunch, never told me that he was being discharged and could not wait ONE HOUR FOR ME TO GET THERE before they took him out of the room with no lunch no food no care!!!!!!!!!!! EXTREMELY UNCARING AND UNPROFESSIONAL!!!!!!!!!!!!!!

My first experience with this hospital was,to say the least, very negative. I was 1000% wrong! Good…read morenurses! Attentive care! Cheerful staff! And the food!! EXCELLENT!!! I got some real bad news while there and probably won't be around long. I'd better give them praise while I'm still living! THANK YOU LRMC!!

One star is at least 7/8 too many!…read more LRH & all associated with it are the WORST - in EVERY category! LRH is well known to be one of the WORST hospital/medical care centers- likely if the entire US! Google has them at 3 - that's overly generous in my opinion. I have yet to have anywhere near a positive experience dealing with them, their online systems or their personal. Eg - As a "new patient" you can't get an appointment with any Dr in less than 3 days - usually at least a week. Often two. Even if you were fast-tracked via their ER - bleeding non-stop, etc. - if you're so desperate you go to the ER you wait for over 4 hours while bleeding with absolutely no help given. They take & test blood. Send you for an ultrasound- it takes under 5 min - no questions asked/information given (as I find out later "because they couldn't see anything" - despite the fact I have & could have told them I still have all my body parts! Like I wouldn't know...). Told to see a specialist that they supposedly expedited me to see (that was NOT the case when I called the following day). - then after the ER gives up - sends you home (despite continuing to bleed) you're told "If you feel lightheaded - come back". This despite the fact I'm by myself- driving myself. - Afterwards comes all the bill-paying & access to records "fun". - - their online Epic doest show my tests. It takes about 6 calls with as many of their personnel having no clue or finally one stating "they don't know but think there's yet another system you need access to". Then 2 more calls & a few days delay to get connected to this hospital-only system. - I get billed by both systems. The Epic system (that is almost always so slow as to be of little use during most save early am hours) has a bill pay - for both credit card & bank debit tho doesn't work (come to find out after over a dozen tries) ! It takes all your info the just "spins" post submission. After a week of wasting my time & trying over a dozen times - to pay a 3 cent (yes $0.03 bill apparently cased by a reversal of my payment that was reinstated for more by 3 cents. After about 5 calls - no one apparently has the ability to just wipe out). - In the past, the drs/pas, test personnel- nearly to every one of their personnel I've dealt with (save a few nurses) have been similarly as incompetent, unhelpful & uncaring- some even blatant liars. Few of their phone answering/line droppers, bill paying, useless scheduling staff are anywhere close to even minimally competent as well. LRH is wholly incompetent, uncaring & just the worst excuse for medical care I can possibly hope to ever experience again. If in future I need medical assistance- I will NOT willingly EVER go to LRH again. LRH is a useless incompetent excuse for an institution. I reported my latest experiences to Medicare as fraud. They were not surprised & also have LRH rated very poorly.

My friend that I visited who had a weak patient never was seen by a Chaplain. Nursing was…read moreresponsive and the room was comfortable.

Waiting for 4 hours to be seen for chest pains numbness in the arm all signs of a heart attack 4…read morehours waiting!! Now am looking forward to seeing them I. Court I would love to hear their side of the story

I had surgery and recuperation at the Winter Haven Hospital on 3/1/2018 and was discharged on…read more3/2/2018. My observations are: Ashley, one of the night staff nurses provided exceptional care for me during my stay. I nominated her for a Daisy Award, so please give it to her as she earned it with kindness, attention to detail, answering any question which I had or offering to find out the answer she did not know. Please let your surgery prep nurses who worked my case my apologies and appreciation of their laughing to my answer of "Weenie Whacking" if I knew what procedure I was having. They also deserve a Daisy Award, as they made me very comfortable, as I was apprehensive before my implant procedure. The food was much better than I anticipated. I didn't give a 5 star review due to the following issues that concerned me: The base of the IV drip pole was filthy. I could see some liquid had been allowed to dry on it. It needed to be cleaned prior to having been brought to me. This led me a concern about sterility during my stay. The Hospitalist ordered every 4 hour blood work draws following a small sodium drop, but, the number was less than 10 points from the lowest ideal point. It might have been more efficient if they had bothered to step in and make an accurate decision on my needs rather than an action plan based on other's observations. Also, I suffer from seasonal allergies and requested ProAir to treat my slight wheezing and a check-in from the hospital's pulmonary staff. Neither the ProAir or the pulmonary staff member appeared. My domestic companion had to ask for my bandage to be changed as it was soaked with urine. We were both told that the doctor didn't like for "anyone to mess with his bandages" to which my companion (who is an RRT) replied, "He doesn't need to have a wet bandage on his open wounds..." The dayshift didn't keep us well informed as to our status during the discharge process. We had to ask when several times. All of this could have been due to training going on within the unit. I think if you fix these issues, you could have an excellent facility.

Like others have stated DO NOT come here. My wife was literally bleeding out, nausea and…read morelightheaded and almost 4 hours of waiting and nothing. We left. I will let everyone I know to not go here.

Wonderful facility. Staff is outstanding. Smooth & very well organized. Extremely satisfied. Dr…read more Seth Kaufman is superstar. His care of bad situations is exemplary. From check in to check out professional and friendly staff did a great job.

The staff is amazing. There is no waiting around in the reception room. You are taken back with…read moreyour nurse and she preps you for your procedure. My Dr Placer, is a real gem when it comes to bed side talking. I have had two spinal injections and finally feel like I can walk like a normal person....of course I have one more procedure and then watch out world. EVERYONE is so nice to you, I wish I could score 15 stars.

I went on labor last week . I had Olivia as my nurse on labor and delivery and she was amazing…read more It's my first baby and I was scared and in pain , she was so calm and understanding and tried to help me in anyway possible. For some complications with my baby my delivery ended up in a C-section, Dr Fryer was amazing with me . Every nurse at the postpartum section was amazing, the hospital doesn't have the newest things but the people that work there is amazing and for me that more important.

If they ever lose Kathy and Suzanne up in labor and delivery. I believe the whole unit was shut…read moredown. I regret having My Baby here, never wanted to after the lies that they told on me. but I'm not finished with them yet currently seeking legal action.

So I had to take my partner to the ER the other day and most of the staff was awesome. They ended…read moreup keeping her for a few days and Alice on the 3rd floor was exceptionally nice and knowledgeable. I only have one person that I had a problem with but other than that the rest of the staff was outstanding. Even the young lady Vicky that came in to clean the room was sweet and friendly. They really bent over backwards to try and figure out what was going on with her and even had her regular general physicians represented on the tests and diagnoses.

Hello everyone this is place 2 be with any healthcare I tell you Everyone's treat you good and…read moreRoyal Dr.Icy_ Nurses Melinda Lori _ Amanda Front desk staffs is funny + and _ nice, I love the visted there

We had excellent emergency medical and exray/scan support here…read more I'll go back for elective location for my cancer scan support next Winter when we're back in town.

This was my first time at this hospital Center. I was having a procedure for my heart and my doctor…read moreworks out of this location. We arrived first thing in the morning and went through security who directed us to where we needed to be. Once upstairs, I signed in and waited till I was called and then did the rest of the check-in. It was just a short wait before they called me and back and started getting things ready. I ended up waiting about three hours for my turn in the rotation and once they got me in everything went pretty quick they already had IV set in my arm and shaved the area they would be working on. I was awake for the procedure, but I was medicated and I got to watch part of it on the big screen of the doctor was using. The whole team did a great job and was professional throughout. Everything went really well and then I was sent for postop. I did spend a lot more time there than I thought I would, but there were things they had to be sure of, and the doctor had to sign off on my release at the end. The nursing staff kept me pretty well informed and checked on me continuously while I was there. When it was time to go, they went over all the care and procedures I would need and provided me with paperwork to cover everything. They also sent my new prescriptions to my pharmacy. If you needed an outpatient heart procedure here I can genuinely recommend them. I hope I don't have to come back for anything, but if I do, I know I will be well cared for.