At the Bartow location, they are Hospitable and professional. The Best lab techs. Easy to set an…read moreappointment.

From the owner: Located in St. Anthonyïs Professional Office Building, our laboratory is committed to providing…read morequality care and a pleasant and convenient experience.

New nursing protocol change weeks ago at the Bartow Wound Care Center is an epic failure for…read morepatient care, continuity of care and quality of care! Patient rooms are very small and 2-3 nurses tag teaming a patient does not work. The additional hands on risk for cross contamination of the patient's wound/s is concerning. The nursing staff at Bartow W.C. is outstanding but they need to return immediately to 'one patient, one nurse' care again! Dr. Pham is an outstanding Physician and the single nurse concept with the patient worked extremely well. Patients with wounds and pressure sores now have to wait for extended periods in the waiting room and patient care rooms due to problematic changes with these new nursing procedures. Wait times have more than doubled for patients and their caregivers since this change occurred. This needs to be rectified immediately! -Ted T.

this is strictly about the new procedure with the nurses that has been set up. it now takes twice…read moreas long to get in, and quality of care has dropped due to one nurse not knowing what the other nurse normally does. If it is not broken, pl don't try to fix it!

Review of Dr. John - Lakeland Regional Health System Dr…read more John is phenomenal! I had a hip replacement in August 2025, and despite some soft-bone issues that slowed my recovery, he guided me through every step with incredible care and attention. He truly listens--something rare and invaluable--and his advice made all the difference. His positivity, expertise, and bedside manner are unmatched. If you want a surgeon who is fully invested in your fastest, safest, and most successful recovery, Dr. John is the one. I cannot say enough amazing things about him and the exceptional care he provides!

This hospital is outdated in that it does not always or even mostly have single rooms. Therefore…read moreyou get to experience all the bodily functions of your roommate (including groans and sighs during and immediately following said functions) if the nurses choose to put a portable potty in the room beside their bed. Further because there is absolutely no privacy except for the bathroom (which your roommate is allowed not to have to use), your roommate not only knows your date of birth and full name, which you say over and over to all the medical professionals who come in for various reasons, they get to hear all of your private medical consultations with your doctor, which the hospital assures me is perfectly acceptable. Yep. I was informed that HPPPA rules don't count in hospitals that are outdated. Further, you have to carefully watch everything they do. I had three separate issues where the attending doctor (one I never actually met in person- though the one Dr I met who wasn't actually my assigned doctor seemed competent) very obviously paid no attention what so ever to my chart and I had to send the nurse to ask them if they really wanted to (as one example) prescribe pills that one has to swallow with water to someone who is possibly not digesting anything and isn't supposed to be taking anything by mouth. (No, no they don't want to). I could go on. Bartow hospital and Braden hospital are somewhat close. Unless they can give you a single room so your private health information is not compromised I'd go to a different hospital.

540A is a Horrible location for urgent care. You can't get a hold of anyone. They don't answer the…read morephone. Even though when you arrive they are fully staffed and several people at front desk. Not sure why they can't answer the phone? Nonetheless the Dr never called in the prescription and I could not get a hold of anyone to get the prescription. Doctors don't take any calls after hours so they are not on call. I wouldn't recommend this location. There is no sense of urgency Or care. After my experience, I won't go back.

The best express/urgent care clinic experience I have ever had! Unfortunately, my son was injured…read moreat a lacrosse practice in Auburndale The closest urgent care clinics were in Lakeland so off we went. I figured an urgent care at a hospital was a pretty good bet and I was right. When you drive up to the Watson Clinic complex it's pretty impressive. The Express Clinic has its own entrance next to the hospital. Everyone we encountered from the security guard up to the doctor were super nice and helpful. After completing the paperwork we were taken in immediately. After a nurse took my son's vitals, Dr. Band came right in. He was wonderful with 14 year old and sent us off to get X-rays. The x-rays were also done immediately. Dr. Band came back and showed us the X-rays. It confirmed a broken thumb. The hand was wrapped, put in a sling, and off we went. Yes, the injury was not severe, but we got what we wanted (an x-ray, diagnosis, and wrap) very quickly. The staff could not have been nicer and more professional. I was told our insurance would be not even be billed as an urgent care visit but as a regular doctor's office visit. Hopefully, this is the case. Loved this express clinic, but hopefully, we will not have a need to go back there!

We have been here several times when staying in this area.We have had excellent treatment each…read moretime! The front desk staff makes it easy and they are efficient! The doctors are great and get you on your way in a short amount of time!!

I was bleading a lot in my head after I fell. They did not have a Doc there to see my skin. I was…read moresent to the hospital instead. I did bleed a lot. And naturally, it was a waiting room full of patients. I did get in pruttie fast. What I hate most is waiting 30 min to 1 hour. When I go to a regular Doc. I wonder if I could charge them for my waiting time?

Three Stars I have been a BayCare booster since they took…read moreover operations at Winter Haven Hospital. I have used the lab and imaging services at the hospital and at Winter Haven Hospital, as well as two the the clinics in Winter Haven and Auburndale, finding the doctors, nurses and other employees friendly and caring. My primary physician referred me to Dr. Porteous at their Gessler Clinic, across the street from the hospital. I found the doctor and his nurse to be friendly and caring, and the doc spent a considerable amount of time explaining my test results as they applied to possible kidney disease. In my opinion, the care was excellent. However, the clinic is like a mouse maze and it's not easy to determine where to go to reach the doctor's specific office for examination. I was told to go to "Area E," so, upon arrival the main desk directed me to another building where I encountered less than satisfactory service. When asking for directions and employee didn't seem to care that I was not familiar with the layout and she directed me, "Down the hall and to the right." I ended up at a dead end. I encountered another employee wearing the distinctive BayCare blue polo. When asking her how to find the area I was needing to go, she told me, " I have no idea, I only work in THIS area." So, I turned and re-traced my steps until I came across another blue shirted employee and asked for assistance. That young lady was MORE than helpful. Not only did she ask me to follow her to the elevator, after we wound through the maze of halls and doors, she not only pressed the button for the elevator, she got on with me and took me to the second floor Area E. What a great BayCare Spirit!!!! I encountered the receptionist who was reading a book at her desk. She asked, "Do you have an appointment?" I replied in the affirmative and gave her my name and date of birth. She never smiled or acted happy to be there. She advised me to take a seat and went back to reading the book After seeing the doc he told to make an appointment to come back for a follow-up in 90 days. I again approached the desk where the book-reading receptionist was not welcoming at all. I gave her the information for the next appointment and asked if she was having a bad day and had lost her smile. She didn't respond and was very dismissive. She DID NOT have the BayCare attitude I always encounter at the other locations. Upon returning to the ground floor I was confused as to how to find the exit door. Asking another blue shirted BayCare employee for directions, she pointed and said, "down this hall." That was good, except there were no signs indicating the exit and I was lost again. Along came a young lady with a BayCare name tag, but no blue shirt. I requested direction to the parking lot and again, here was an employee withe the Bay Care Spirit. She asked me to follow her, and through the maze of hallways and doors, we arrived at the Exit. What a gal she was. I found employees that did know or just did not care that I was lost in the maze, and it was evident that they really didn't want to be there. Mentioning this situation to an employee in another BayCare facility this morning, she said, "I have a physician in that clinic, and the employees do not seem to have been schooled in the BayCare way of doing things." Mentioning to a friend who is a former patient at the clinic, she told me she left and found another clinic because of the general attitude of employees at Gessler. I realize that many doctors and other employees exited Gessler after the purchase of the clinic, but that's no reason for such widespread poor attitudes in the clinic. Someone at BayCare needs to go to Gessler and spread some happiness throughout the building, as well as a general understanding of where everything is. I would hate to be in that building if it was evacuated for a fire emergency. If I was there, they probably would find me as a "Crispy Critter" in the aftermath of the conflagration. John T

I scheduled an appointment to get my biannual Prolia shot a week ago that amount of time gives them…read moretime to have it available. I arrived for my appt and was told it had to be authorized by my insurance and someone left a message on my phone, no one left a message, no one!! This is not the first time!!! I could go on but I will not!! This clinic has failed so bad. I have been going here for 18 yrs. POOR ATTITUDES THEY DO NOT CARE.

I have been going to IMA for years now and my doctor left the office and the others decided that I…read moredid not need my meds ( I've been on for years) and took me off over night

From the owner: At IMA Medical Group, we've strategically placed our clinics throughout Florida to ensure seniors…read morehave convenient access to comprehensive primary care services. We're committed to ensuring that quality healthcare is always within reach, and our clinic locations reflect this dedication by offering seniors the exceptional care they deserve.

These guys are truly the best and so professional when it comes to physical therapy…read more I've had to come here two separate times for issues with both of my knees, and Clark has been amazing. He's so knowledgeable and attentive, and you can tell he's super passionate about what he does. The first time I came, I had been having severe pain in my knees for months and months- I got an MRI and found out I had a partial tear in my meniscus and other damaged cartilage behind my kneecap. The surgeon didn't want to touch it so I wasn't given a guidance and it just continued to get worse. When I came here, Clark finally helped me figure out that the issue wasn't even all the torn and damaged cartilage, but that my kneecap was out of place from all my years playing basketball. He helped get to the root of my issue and had my knee feeling better in a little over a month when no one else was giving me any real answers. Clark is also a former college athlete, which I am myself, and having someone who's been through similar experiences and knows how to help my injuries that have stemmed from playing sports made me even more comfortable. All of the PT's here are great- I've talked to multiple other patients and many of them have come back for different issues and gotten the help they needed. Even Alicia who works at the front is the sweetest admin and helps get all the insurance and appointments set up swiftly. Whether you're an athlete, coming off of a surgery or just needing guidance with an unknown injury, the Orthopedic Physical Therapy Associates are a fantastic option for support.

I had been to several PT places in Lakeland before, but this place and their staff are outstanding…read more After an evaluation you are assigned a therapist for the duration of your treatment who greets you at each appointment; the feedback is amazing, then they walk you out. you feel like they really pay attention to you. I will only use them whenever Ineed PT.