I wish I didn't have to post this review after coming to this nail salon a few times already, but…read morethis was by far the worst pedicure I have EVER gotten. When I sat down in the chair, I specifically told the person doing my nails that I had not gotten a pedicure in awhile (6 months actually) since the last time I got one, they cut the sides of my toenails and I got such bad ingrowns and my nails literally split from how bad they were. I had to grow them out for that long and had not touched them so my right toenail was a little uneven from the split. She said Ok and said she would be careful. She asked if she could cut just the top of the nail to make it even and square. I said yes, and then repeated that I did NOT want anything on the sides of my toes touched. Despite MULTIPLE times telling her that, she took it upon herself to "clean up" the sides of my big toenails by cutting them at a 45° angle.... the EXACT thing that the previous salon did that absolutely destroyed my nails. When I realized, I asked her, and she tried to defend herself while lying multiple times. She had the audacity to say 1. My nails were already like that, then changed her story to 2. That she was "cutting away" the excess nail polish she had put on away". And then again changed her story to 3. That she actually didn't cut them at all and didn't know what I was talking about. I then said, no you absolutely cut them, why would you cut the inside of the nail when I SPECIFICALLY said at least 2-3 times not to? She replied with, well they're already cut, I can't do anything now. AND THEN TRIED TO CUT THE SIDES AGAIN MORE SAYING SHE WAS TRYING TO FIX IT. I literally had to push her hand away and say "absolutely not, please stop touching my nail."
When I walked in, I asked for 2 coats funny bunny, 1 coat bubble bath. Well, 7 coats later and her saying bubble bath wouldn't look very good. I had to accept that my nails were just not going to look acceptable at al. You can actually still see the brush strokes of the polish... AFTER 7 COATS!! It was absolutely absurd how they could not achieve a simple combination that is by far the most popular nail polish combo right now.
After she said she was done, I paid, and I couldn't get out of there fast enough. I was on the bridge of tears knowing how long it had taken me to recover from my previous nail fiasco and how long it was going to take to recover from this. I am getting married in August and honestly so sad that my nails might still be affected by this.
When I got home, I burst into tears and couldn't believe the state of my nails. After more inspection, I realized she DIDN'T EVEN PAINT MY RIGHT PINKY TOE!!!! I am going to a wedding abroad on Wednesday, so as you can imagine, I was pissed. I had to file down some of my other nails because they were shaped so badly. My big toes don't even look the same shape.
I walked back into the store before a dinner reservation and asked for a refund. She asked me to take off my shoes so she could inspect my toes. I told her what had happened and that my pinky toe wasn't even painted. She said she couldn't offer me a refund, just a gift certificate since the service was completed. I responded with... well not really cause my toe was not painted and she specifically did something I asked her not to do. I didn't even mention how bad the nail polish application was since I thought it was pretty fricken apparent and had an uber waiting.
I ended up taking the gift certificate since I was in a hurry, and they said I could come back to get them redone and there would be a different person there to do them. I don't know why they would think I would EVER go back there again, but I will be filing a dispute with my CC company.
So sad since I had been here multiple times before and live down the street. Would NOT recommend.
