Blaine !!! was super helpful and kind. honestly i havent experienced that such good customer…read moreservice in a very long time!!! exceptional service ! Deserves a raise !

It's criminal to rent out a truck without any windshield wiper fluid. It was quite DANGEROUS at…read morepoints. The windshield was very dirty - add sun glare - and you have me driving BLIND - for stretches at a time because there was no wiper fluid to clean off the windshield. Secondly, why was I allowed to rent from this place when they did NOT have SEVERAL of the items I requested in my order. Only to tell me - at the time of rental - they didn't have either of the two dollys and only one - not two - of the appliance hand trucks I ordered. I will never use this location again. The young guy at the counter was pleasant but whoever runs the show there ought to be dressed down for poor safety and poor equipment availability. Like I had time on my big "MOVE DAY" to go track down equipment at OTHER U-haul centers, racking up mileage on the truck while doing so. In other words, get charged by Uhaul while I hunt down the equipment that I ordered. NO thanks.

We found the open trailer we needed but the girl did not connect the hitch properly to our car. It…read morecame off. Just rented from s different Uhaul last week, so the hitch isn't the issue. The hitch came apart about 2 miles up the road. Check the quality of her work before you leave the location. More training needed here.

What poor communication from this location. I ordered a trailer hitch online because it's next to…read moreimpossible to get ahold of someone at this (or any U-Haul) location directly. This was one of the few locations where you can wait for your hitch install to be completed. Most locations had a drop-off and it will be done by the end of the day type of policy. So I show up on a Tuesday for my 9a install. Drop off the vehicle and they tell me they'll be done in 3 hours, but could take longer. So I mosy my way down to Starbucks and enjoy a coffee while sitting inside, walk around a bit, head to Whole Foods, then to Nordstrom Rack. Around 11:45, my phone rings from a Winter Park number and it's UHaul. The guy on the phone tells me that they were unable to do the installation because the part never arrived? WHAT?!?!? The part never arrived? Why couldn't someone have known that when I dropped off the vehicle? Why did they only know about it almost 3 hours after the fact? WTF Dude! I understand shipping delays, but have the decency to tell the customer about it. Total lack of communication and empathy. I walked back to the location and was pissed. The guy that called me walked out of the store and left me to deal with another guy, who was actually pretty good at calming me down. He said we could reschedule for Saturday morning, which I did. Let's move to Friday... I attempted to call the store to see if they had the part. I was not going to drive there again without knowing if they had the part. I literally called 5 times in a row, hanging up and calling back after the call got forwarded to U-Haul. Finally, I had to have the person at U-Haul contact the store manager to call me back. What a PITA to deal with. Then they told me my appointment was for Sunday and I had to friggin argue that we scheduled for Saturday (it was even written on the invoice). There's pretty much nowhere else that does these types of installs, so I was stuck with U-Haul. The install went well after everything was situated, but I would never deal with this location again due to the fact the don't care about peoples' time, and it's impossible to get ahold of someone directly without a huge runaround. Unacceptable for any business. They may do good work, but not worth the hassle.

This location, N Orlando Ave, north of Lee Road, I would not recommend. I went in store on Sunday…read moreafternoon to pick up moving supplies. I picked up dish and glass packs; the label states that boxes are included. The employee that checked out my order did not inform me that the boxes are not in the packaging, but are separate (although included in price). I also picked up other items and couldn't carry all at once. There were no other customers in the store, but the employee did offer to help me get my purchases into my car. Upon returning home and opening the dishpak I realized that I didn't have the "included" box. So, I had to return to store; no corresponding boxes in stock! I requested that someone call me when re-stocked, which should be Monday or Tuesday. I didn't receive a call, so returned to store. The received inventory had not been shelved and the shrink-wrapped stacks weren't labeled as to contents. Glad that I brought the dish and glass pack inserts with me to return for refund so that I don't have to deal with that store again! I then went to the Semoran store; stock an service were great!

Do not rent from Budget Truck rental in Altamonte Springs, FL unless you want a stressful move. I…read morerented a 16' truck on Monday, November 4th to drive my belongings to Niceville, FL (about 400 miles). I explained that I needed a mechanically sound vehicle as I am traveling alone and going a long distance. The truck they gave me had 158,182 miles on it. (158,641 at the end of the trip.) They assured me it had just been serviced. I soon learned that the truck was leaking in the bed and the light didn't work. 2 things I can deal with. What I can't deal with is the truck not starting the next morning. I stayed the night before getting on the road and when I was ready to leave, the truck wouldn't start. I called the rental location and the older man who rented me the truck was very cavalier. He told me I had to call roadside. I called roadside (which I was told I had to pay extra for) and waited for the mechanic. Every scenario ran through my head. Will I have to change trucks? How am I supposed to get my belongings into a new truck? How long will this take? The only good thing I can say is Rich, the mechanic was wonderful. He was patient and helped calm me down. He ended up replacing the battery, assured me the alternator was perfect and sent me on my way. The whole ordeal took about 2 hours, which got me home after dark. Rich even text me to make sure I made it home. I have yet to hear from the branch to check on me. I returned the vehicle Wednesday in Crestview, FL. They took one look at the unit number and said, "22? (Vehicle Unit Number is 227243). When we get a vehicle this old, we are told to immediately bring it to auction." I now believe I was used to transport this vehicle out of their fleet, so it could be retired because it was a one-way. I was advised to call customer service and let them know of my experience. I called customer service, and after about an hour on the phone and a very non-sympathetic rep was offered a $60 credit. I was also informed that I did not have to purchase Roadside assistance. I spent $429.70 and $110 in gas for 459 miles. (about $1.17 per mile) $60 is not reason enough to give Budget my business ever again. Rent from U-haul. They cost more, but at least their trucks work.

AVOID AT ALL COSTS!!!!! Truck leaked, got our belongings all wet, and we returned the truck two…read moredays earlier than we were supposed to (since we had to unload our soggy belongings ourselves instead of waiting for the help we had hired on Monday). When asked if we could get a refund of the extra days we had paid or a discount, they made us call the 1-800 number "customer service" who basically said sucks for you, but "we never issue any refunds". AVOID AT ALL COSTS!!!!!

After contacting about 10 or 15 other dumpster rentals in the area, Sammy was by far the fastest to…read morerespond within the hour. I got super lucky he was ready and willing to do a 24hr rental and same-day drop off. I had a bunch of work to do at a house I'm renovating, and thankfully I was able to leave work and get it all done. 10/10 for service, professionalism, and cost. I will be contacting this company next time I need a rental before anyone else.

Good Services, The Owner was professional and explained what I need. I recommend 100%read more

White glove experience across the board! David Gold and Eric came over to help us move our Baby…read moreGrand Piano, last minute after we'd hired "All My Sons" moving company who had failed us spectacularly. They were able to come out the next day, and were the most cost effective option out of all the quotes we requested. Eric and David treated our piano with such delicate care, they were quick, efficient, knowledgeable and so friendly - even our dogs liked them! 10/10 experience, we would highly recommend them and will use them in the future!

I was unaware of the fact that part of your belongings come then you wait a month for the rest…read more Then when you finally receive them many items are missing. Needless to say I am v unhappy with this company.

Fast and really good service. Booking was easy online. He helped me with any questions I had…read more Highly recommend!

Service was great! They came and hauled away all my junk that I've been meaning to get rid of…read more Great people and very kind. I will be using them again for later projects.

Sebastian Movers and More were "The Way to Go."…read more Jose Armando & Carlos (my movers) were really nice, they were both very professional. Jose & Carlos showed up on time & they cared about my stuff. They were considerate of the boxes that said fragile. What I liked most about the company was they offered an excellent value estimate, which actually came in under budget. I'll use Sebastian anytime/next time I move.

We have used numerous movers over the past few years, but this company went way above and beyond! i…read morewill never use anyone else! I would highly recommend! cost was very reasonable as well!