The owner is so genuine and personable! We will always return back to this location for everything…read morevape we need! Thank you again!

love everything about this shop from the awesome humans and non humans, the inventory, convenience,…read moresuperb products, to the good vibes! appreciate you all!

My wife bought a vape from here and brought it home. When she opened the box, it was defective and…read morehad leaked all over inside the box. She went to exchange it and they do have signs saying no exchanges or refunds, even though it was defective. The man was very rude about it so she set it on the counter and said "fine" and went to leave. He then proceeded to yell at her to throw it away. She told him it was defective and he can throw it away, he continued to yell and berated her until she threw it away and walked out feeling like shit. Once she saw that he was not going to exchange it and they had signs, she complied and left him with the defective product and went to leave, even though he was rude, that part is forgivable. But yelling at her to throw it away? Absolutely ridiculous. DO NOT GO HERE.

Best prices in town New owner is really taking care of the…read morestore and everything in stock

I am just getting into vaping and I just so happened to stop by Trinity Vapor Lounge. I was…read moresurprised the establishment was opened for Memorial Day Weekend. We were greeted my the friendly staff name Mike. I stated that I am new to the game and really needed assistance on what to purchase. Mike showed me the selections in the showcase and explained what the different types of vapes there was. I was awed by the many selection of juices that was available when I was shown the juice menu. Wow! Mike let me tried out any juices that were of interest to me. Mike was very knowledgeable of the products and he took the time and showed me how to install the parts of the vape. I was clueless until Mike had to show me how to put the juice in. Mike even said if I ever had any questions to feel free and stop by again. Next time I have got to check out the game room with the pool table and arcade, and check out the bar area. I will most definitely be a regular at Trinity Vapor Lounge! Now my vape clouds game is on strong.

First time I went to Trinity Vape Lounge was in around 2014. It was at a smaller location than now…read morebut their e-liquids were just as impressive then as they are today. I cannot understand why anyone would give any of Sherwin's e-liquids a one star, they are great. My favorite is Blk Jack and it's the best tobacco flavor e-liquid I have ever tried. It's true magic in a bottle made by an e-liquid wizard. I hate that I cannot order online any longer as I am 4 hours away. I wish Trinity Vape sold one shots online for those of us who mix our own. However, whenever I am in Raleigh (which isn't often), I make my way to purchase the infamous Blk Jack. More people need to know how good this is. Thanks for the great products Sherwin, James Price

The employee was not helpful at all and had no clue what I was inquiring about and sold me…read moresomething that I didn't even won't or need by telling me that it was universal and woodwork guaranteed it didn't work at all and I tried returning it and it wasn't even used and I had the receipt and had just walked out of the store they refused to give my money back or swop it out with something I could use saying it was do to tobacco law

TL;DR I've written a fair amount of reviews and I'm rarely…read morethis ticked off about a customer service experience. It was not so much the money in this case but the attitude. Thank GOODNESS I didn't have a reason to ask for help on a more expensive item. CUSTOMER SERVICE WAS HORRIBLE, THE MANAGER WAS A TOTAL A**. The prices are a little on the high side and I can live with that if the customer service is OK. But this was worse than anything I might expect at a Walmart or a Target AND more expensive. GO SOMEWHERE ELSE! HIGHER PRICES AND CRAP CUSTOMER SERVICE. I think perhaps he doesn't realize there are many vape stores and people have a choice. So I picked up a delta 10 vape pen cartridge on Monday. I found out after that Wednesday offers 20% off. Didn't see anything about it written anywhere but I figured if I just brought it back today (Wednesday) I could swap it out and get the discount. I've been there several times without discount so I figured it would be nice to get one this time. ;) Nope. He basically said, too bad. Tough luck. I wouldn't recommend anyone get anything because apparently you are SOL if there's a price change or some other reason to return an item. More detail: I wanted a discount on an item that I found out went on sale after I got it. The manager said at the very bottom of the receipt it says no returns. I saw no signs, and nothing was said to me about that when I got it. I said, ok, well can I just get a replacement charger for my pen? Those are $3.00 (probably cost them $1.00). As as a small business owner I know a little gesture like that could help build good will. I might have even taken it as an opportunity to realize managing customer expectations is my job as an owner and decided it cost me $1.00 to realize an obvious sign would help, AND I would have gained an appreciative customer. But instead the manger got rude, said it was all on me and no way he would do anything, I should've looked at the tiny print at the bottom of the receipt. I asked to speak to the owner. He said no, that he was the manager and too bad but tough luck.

They were quick and responsive and wonderful customer service. I was was able able too great what…read moreI needed and the staff were helpful and it was great

Cloud 9 in Smithfield is hands down one of the best places for both quality juice and expert…read moreadvice. I was a cigarette smoker for 25 years and spent five years struggling to quit. As a coding engineer working long hours, smoking was my way of dealing with stress--but it also meant constant coughing and feeling drained. After switching to vaping eight years ago, the difference has been life-changing. I can breathe better, food tastes amazing again, and my energy levels have improved significantly. The team at Cloud 9 always helps me find great flavors that not only enhance my experience but also support my journey in reducing nicotine. I'm now down to less than 3mg--compared to the 48mg a day I was consuming with two packs of cigarettes. If you're looking for a knowledgeable and supportive place to help you on your journey, Cloud 9 is the place to go!

Love this place. They're in the process of redoing the inside to be higher quality and every time I…read morestop in it looks nicer and nicer! I have been helped by two different workers one boy one girl and they are both so kind and so helpful. This place also has a great selection of basically everything you could need! 10/10

Service is phenomenal. These guys not only know a lot and are helpful but they also contribute to…read moresmall business owners and charity. This speaks volumes to me! Well worth the money and up on all the products!

This is actually the best tobacco store around and its prices are very great compared to other ones…read morehere. I can definitely vouch for this. Another store comparable to this that has all this with the same prices plus hookah, more glass, detoxes, etc. is Tobacco & More which is located right down the road. The store is big and organized and the staff is super efficient, helpful, and quick. The selection is very big and there's definitely something for everyone. The customer service is also great and you know good service goes a long way. Definitely come to this store for all your tobacco needs and you'll leave satisfied!

I want to give a 120% plus on this company and 5+. They were just awesome from start to finish. On…read morethe first day, they showed up in their beautiful colored flag trucks like warriors. Unfortunately the job couldn't be finish due to 2 water leaks under the house. I had such a hard time finding someone to do the job and not be ripped off. I had already been ripped off several times. The owner had heard of my story and why the job was being held up and decided to help me out. He sent his own plumber to fix the leaks at no charge. Thanks Rob and the 2 other guys that were with him. Memory stinks. Who does that? All the companies I have dealt with just want to suck you dry. Not to mention the price was great. All the staff is always professional and friendly. Every single one of them. Haley is just amazing. I wish I can mention everyone's name but I have bad memory. This is a company who understands that we Americans are suffering. There are not enough words to show my gratitude. Their act of kindness will never, ever be forgotten. I mean every word. I am a customer and the most happiest customer in the world. I don't know what I would have done besides work my ass off to come up with the money. And believe me, I am in no shape to work full time right now or ever for that matter. Thank you Freedom from giving me freedom from the ball and chains I had on my feet from the worry and stress of this situation. The name of the company is fitting. Thank you for caring and making a difference in someone's life. God bless you all.

Been going here for years. Nice workers, lots of products to select from, always quick service…read more The parking lot is full potholes and the store smells like incense.

The dude sold me half a vape then turned around and told me I need a battery to keep the vape…read morecharged after I asked for the battery he sold me a whole nother vape. Very bad business can't go the this store again. Then going to say it already opened so can't refund it. Shaking my head been doing business with him for a while and this is how they treat you on Fourth of July at that crazy.