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    Good Fortune

    3.1 (144 reviews)
    ModerateChinese
    Closed Closed
    Updated over 3 months ago

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    Rebecca G.

    AVOID THIS PLACE LIKE THE PLAUGE I am a Hampton native and go above and beyond to support local businesses over franchises for the sake of keeping mom and pop spots up and running in my city. This is what I do know, and the reason I'm even posting this review to begin with. I work on the Air Force Base and my children both work very very hard as well, and as we all know food and nothing else for that matter is cheap these days so on a Friday night when the only thing I ate today was a week old piece of birthday cake that was left in the fridge at work because we were so busy, I don't find it unreasonable to order some Chinese food. Even though Good Fortune is more expensive than a lot of other Chinese places I used to frequent there during prior ownership, and it was soooo worth the money when you wanted to splurge. I make it a point to not be too hard on folks that work their butts off for a living because my family knows the feeling. That being said we work very hard for the money we make and if we want a Friday night where we pick up some Chinese food and relax, I feel like it's warranted, and should be respected as such. My son went to pick up the food. He ordered the shrimp dumplings, which he said were so rank he wasn't able to eat them, he said the chicken on the stick was tolerable at best, and the lo mein tasted of nothing. I was a little bit sketched out by my food by the looks alone, so I waited until he formed his own opinion before I said anything about my food on the off chance that he liked it, but my food was deplorable and he reported to me the same without my influence. I ordered the hibachi steak and chicken with vegetables. It comes with zucchini, broccoli, and there's a little bit of onions in there, and the fried rice is literally just fried rice, there's no vegetables or anything in it. It's just it looks like brown rice. The steak was undercooked, and I don't mean undercooked like rare, it was over tenderized, in a process called "velveting" to where it didn't even have a steak texture anymore. It's just like a blob of fat chewing on it. The chicken, which, ordinarily, I expect to be a little bit overcooked just for the whole due diligence of public safety thing that I don't necessarily mind, it was the same texture as the steak. There was no meat texture there to the protein and I spit the first couple pieces out. The vegetables were undercooked and I don't mind cutting up my food. but ordinarily when I get something like hibachi, I don't expect to need a steak knife to cut it up. The size of the vegetables were huge (I don't mean portion, I mean, not even taking the time to cut them into bite sized pieces to eat), and honestly after the cooking of the meat, I was afraid to eat any more of the vegetables in the event of raw chicken and cross contamination. The broccoli and the zucchini were still completely raw. Icing on the cake, for my son and I the total came to over $50 and I called Good Fortune and told them ( so nicely it was almost apologetic) that my son was able to eat the chicken on the stick and some lo mein but I wasn't able to eat the 15- $20 hibachi container of stuff that I got, the shrimp dumplings were so rotten fishy my son couldn't eat them and the spring rolls although they were vegetable spring rolls, tasted like straight fish. Check out the photos, my hibachi dish was 17.50 before taxes alone. I told them that I was willing to pay for the items that we took more than a couple bites of but wanted to return the food we could not eat. I wanted to return for a refund and was willing to drive the food back up there. A Gentleman answered the phone and as soon as I stated what was happening, he immediately handed me off to a female who stated her name (after I asked) was Aimee or Amy .., And she was "polite" enough to just tell me that we ordered the food online we took the food home (uh- isn't that how Takeout works?!) and that I just shouldn't come back for a couple months. If ever. Her words, not mine. No refund and don't come back. Raw meat, raw vegetables, food that is not supposed to taste like fish but does, and charging an arm and a leg for complete crap food at the cost of people that are living paycheck to paycheck and just wanted a nice Friday night off before the holidays. Good Fortune can kick rocks. I'd been going to the original Good Fortune for 20 years. These folks should be ashamed of themselves not just because the food was trash but because their customer service was deplorable. Ordinarily, I probably would've slept on this before. I posted a review of this magnitude, but I also want documentation in the event that I'm sick tomorrow and wind up in the hospital from food poisoning. Happy holidays while I eat my PB&J.

    stellar!
    Eduardo S.

    Giving 5 stars for my review update! I went to lunch here yesterday and found the restaurant very peaceful, clean and quiet. No loud music, yay! I was seated promptly by the server and ordered hot sour soup and hunan string beans. Let me tell you that soup was so hot, fresh and delicious! By far the best I've ever had, 10 stars!!! String beans were good too! Service was prompt. The only negative thing I have to say is my server was young and very socially awkward but that won't detain me from returning for that stellar soup!

    Tracy T. S.

    The food, EXCEPTIONAL. The staff, horrible. Staff does the bare minimum. The food however, makes up for all the staffs excuse me can I have do you have a containers specifically for the gravy and a top for this short comings. They're not "nasty," or mean, just inattentive once you order, and while you're eating. Because every time I've patronized this establishment, the food has been good, the staff's shortcomings are over looked. Perfect example... I've eaten, set my food aside, found this site after I'd eaten, fount the restaurant on the site, wrote, edited and posted this review, and not ONCE, have I seen my waiter. So, it plummeted after the bill came, when I asked for gravy and fried rice to accommodate the egg foo yung pattie's I didn't eat. An up charge. No big deal. No one asked for peas and carrots in the plain fried rice. This is the FIRST TIME I have ever not left a tip. Star bump for sure. Tragic that the service level doesn't match the food level and quality.

    What I was expecting

    I ordered Chow Mein online, except one thing and got something completely differen. when I went in to talk to them about it they said it was chow mein and that they'd do nothing to fix it. needless to say I don't think I want to go back.

    House Special Noodle Soup

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    4 years ago

    Since this restaurant changed ownership it has gone deeply downhill. Try Number One Kitchen for takeout instead.

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    4 years ago

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    4 years ago

    Worst food and seen a bad bug problem while waiting for food. Customer service was bad and so was the food.

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    5 years ago

    A little pricey but delicious food, even without msg! Authentic Asian atmosphere and great staff!

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    Do they deliver in 23666 area?

    Yes

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