I want to start off by saying, I am not usually an angry person. I don't ever complain about things when I don't feel they are up to par, because I always figure, "Hey, maybe they are going through something or just having a bad day" etc. so just know that when I take the time to sit down and right out a review like this, it had to be something significant. I called in to place an order around 8pm and I started placing my order, and then the man I was speaking with interrupted and said, "Wait wait wait wait wait, I"lol be right back." I said okay, and a couple minutes later he got back on the phone and told me to continue, and then a few seconds later he interrupts again with no warning and starts talking to someone else for at least a minute or two. When he finally directs his attention back to me, I finish telling him my order. Just to make sure he heard all of it because he didn't seem to be paying any attention to me, I repeated the entire order back and he said "ok" and said it would be 20 minutes and then he hung up. At this point, I'm slightly peeved, but I shake it off and leave right away (because it's 15-20 minutes away from my house). When I get there I greet the man there and start telling him some of the things I ordered to specify which one was mine, (there were 5 items total) and he says that he only has one item on the order, sweet and sour pork. I told him that I had a few more items on it, and listed them out AGAIN, and he just stares at me while I'm telling him, and then when I finished, he grabbed a notepad and told me to repeat it. (Again I would like to point out that I just told this man that they missed 80% of my order and he doesn't apologize, smile, or anything, just TELLS me to repeat it, not asks). So I repeat it, and he tells me it will be another 40 minutes to make the rest of my order. Now remember that I live about 15 minutes away from this place at least, and I'm really mad by now, ESPECIALLY because he was not apologetic at all, he had zero empathy about the situation. But I don't say anything and then I go home, and as I'm telling my fiancé about everything he tells me that he thinks I should complain to the manager. We aren't the type of people that complain about things just to get stuff free, and I'd like to point out that I had already paid $27 for 2 people to eat there. I decided that I was going to tell the manager about the situation, just so it can be brought to his attention and hopefully it won't happen to anyone else in the future. I go back and when I get there, a man and a woman were standing on the other side of the restaurant and they just point to the table without saying a single word to me. I ask them to come over to the door because I didn't want to shout (because of the coronavirus they had a table inside the door blocking it off so no one would try to dine in) and I calmly asked who the manager was, I asked if it was him and he said, "yes", and then I started to tell him what had happened, and they both look at each other and start LAUGHING, like not even just a little bit, but laughing HARD, like bent over a little holding their stomach kind of laughing, and at that point I am yelling a bit because I was so offended and angry. After I get done telling them what happened, I just stared at them for a second in disbelief as they just laughed. And then as he was still laughing, he said, "hahahahaha sorry it was busy hahahahaha" not caring at all. There weren't any other orders on the table either time I was there, and not a car in sight in the parking lot. I would also like to point out that he was on the phone through all of this and never bothered to hang up or anything. Also no one ever offered an apology or anything or even a kind word on the subject. I have never felt so disrespected and have never seen such unprofessional behavior in my life, from a manager nonetheless! This all happened within a span of a couple minutes, and I got flustered and left. When I got home my food was ice cold and I felt compelled to tell the story so other people know just how the people at that place are. I am certainly never going to eat there again, and I want other people to know what they could be getting themselves into and hopefully make the decision to not eat there either. read more