Purchased almost $100 worth of pet food. Store had no more bags. Asked if I wanted to buy a…read morereusable bag for $3. I said "No." Asked if they knew when the store would be getting more bags. "No, we only know when the truck comes." Employee looked like they'd rather be anywhere else. Had to carry everything out to my car and half of it dropped in the parking lot. Will be taking all my business to Chewy. At least they deliver to my door.

The employees are great here and they take such good care of all the animals. My family adopted our…read moresweet kitty here and they were so kind and helpful!

I'm deeply disappointed and heartbroken over the treatment my dog Ace received at PetSmart. After a…read morerecent grooming appointment, Ace came home with a wound on his neck that he kept scratching and crying over. The area was raw, irritated, and clearly painful. When I reached out to the store, they failed to take responsibility. Despite there being a veterinary clinic on-site, Ace was never examined or given care. I requested an incident report, and though I was told I'd receive a call back, no one followed up. I eventually received a refund, but that doesn't undo the pain and stress this caused Ace. This isn't about money -- it's about accountability, animal safety, and trust. Grooming should never result in injuries, and every pet deserves to be treated with care and compassion. I'm sharing this so other pet parents know to inspect their pets immediately after grooming and demand proper documentation if something goes wrong. Ace is healing now, but PetSmart has lost my trust. #PetSafety #PetSmartReview #Negligence #AnimalCare #GroomingSafety #JusticeForAce The manager has failed to provide an incident report

Pet groomer Spencer told me my 5 month old puppy was "extremely difficult to manage" during the…read morebath & brush and would need to charge me an extra fee. I would've been ok with the fee and the comment in general had this been said differently. She looked like she just did not want to be there and it made me so uncomfortable that I ended up taking my pup to another Petsmart and had a GREAT experience. Turns out he has some difficulty with the dryer portion of the bath. Work on your customer service and don't work at a dog grooming place if you don't love dogs ...

The worst display of customer service I have ever encountered. The associate was yelling in the…read morebackground while trying to talk to a different associate. She then got on the phone and hung up on me. She did not care to be patient when working through challenges with an anxious dog. I asked for a manager who was equally as bad. The level of bias was alarming.

A great visit with the fresh Ollie's brand. They always have what I need. I will be back!read more

I cannot say enough about the live and care that Ruff Day staff and its owner, Amy Holtz puts into…read morethis business and all of the dogs they take care of. All the dogs. They maintain the highest health and cleanliness standards and are so thoughtful and knowledgeable about everything regarding dogs a. They do training, hold classes, and are just some of the nicest people in the world. My dogs live the place and the people, and I do too!

Another stay at Ruff Day Resort for our Boston Terrier. She gets so much exercise and loving when…read moreshe is there. She comes home and sleeps for hours. They take such good care of her and she loves everyone who takes care of her. I recommend them Highly. She can't wait to go back and play with her friends.

this store in Webster is a huge asset to our town. I have never had a bad experience in there…read more.. Always greeted with a friendly hello and let us know if we can help you anyway... And when I get to the checkout, they always are very knowledgeable and ask if you need help bringing the things out to your car... They're always very pleasant and you can tell they love their job. I love coming here to shop for my pet supplies. Thank you so much. Great Job.

Available staff to answer questions. Manager was friendly…read moreand helpful. They also have lots of items so that I always find what I'm looking for. Staff always welcome you in.

This store is our favorite. We've been coming here for years. It's located it Baytown Plaza on…read morethe same side as Dibellas and the liquor store. It is accessible, no steps to get in, automatic doors, and wide aisles. Staff are always friendly and helpful! Today we were looking for canned dog food. My dog has eaten dry food her whole life but just diagnosed with uveitis, and the meds have killed her appetite. Great selection of high quality food to choose fromwe also got new treats to try. We also bring her here to get a bath sometimes. Love how easy it is to wash, rinse and dry her without killing my back. Great store!

Terrible !! Scheduled grooming appointment only for the groomer to no show. Did not matter that…read moreI took time off of work to make this appointment. Scheduled again - got a text saying she can't make it 1 hour before the appt. AGAIN - took time off to get this done and this is the level of service that is provided. I would not recomend this store at all.

Pets are a great thing. All through the years my family had pets. A great joy, companionship. They…read moreneed to be cared for and can bring many years of joy and comfort to you. I've been considering one as I use to have through the years, but my current living conditions are way to small. Anyways I went to Petco yesterday and looked around. I was greeted by 2 men there who were very polite and respectful. They were very informative about the animals there. If you're considering a smaller pet, Petco has a smaller animals you may like.

I always received excellent customer service at this Petco store. The People are friendly and…read morehelpful. My Rip loves your store too!

We have a rescue dog with some significant behavioral issues from prior abuse and neglect. After…read morebeing turned away by the very rescue group we adopted her from, and a very negative consultation from one trainer, we found Michael which was a true blessing. Our dog Olive completed a board and train with Michael in his home. This has made such huge difference in the issues she was having. We now have a great foundation and the tools to build upon her success. We would 100% recommend his training services, and we plan on using his amazing new boarding services as well.

Mike was very professional and attentive when it came to communicating. While on my week and a half…read morevacation Mike sent photos and video of my 12 year old American Eskimo. He treated him as if he was one of his own. Milo has some health issues and Mike made me feel very comfortable knowing he was in good hands. When we picked up Milo I honestly don't think Milo was to come home with us, that's how much he loved Mike. Anytime I go away for a long period of time I will definitely make the 2 hour drive to have Mike watch my pup. Highly recommend!!!

I absolutely love this place! I live in gates but its worth the drive to Webster Jamie who cuts my…read morefur balls fur. Clip-n-Cuddle is very welcoming when you walk in. The first time here Jamie got on all 4s to meet my lil one and talked to us to learn all about him and what she could do for us. Now that he goes here he is welcomed by name. If you want quick and fast this is not the place for you. They tale their time to do the best job possible and make sure your baby is comfortable. Ive been to many different groomers since moving back here and this is the first i and my dog actually enjoy going to... but more so the results.

After scheduling and appointment I showed up and no one was there. I called multiple times with no…read moreanswer. I understand things happen but this was unacceptable. Ill go somewhere else.

If I could I would give this establishment no stars. I left my toy poodle with them for a 10 day…read moreperiod while I was out of the country. I called them multiple times and texted with the staff to ensure that he was doing alright. I was told that he was "sad", but that he was doing fine and was alright." I retained the text messages to prove this. I left an emergency contact who was my nephew in the event he did not do well or became ill during his stay. My emergency contact was never called. When my husband and I picked him up, he was scared, confused, very dirty and seemed very dazed. I asked if they used any sedation on him and I was told "no" by the owner who identified himself as Tom. (this conversation was done through email) He told me that my dog was not a good fit for the facility. He told me he stayed in his kennel/suite and he had to be hand fed. He told me that his staff tried to clean him after his "accidents". My dog is perfectly trained and has never had accidents. We recently moved back to Rochester, NY from another state. In our previous state he was boarded multiple times and was enrolled in daycare. He NEVER had any issues at any prior establishment and was always returned calm, clean and happy. I feel responsible in some ways because I never was shown the facility beyond the front desk. Although the website has a photo of an outside area, when we picked him up and drove to the back of the building, there was no outdoor space or fenced in play area of any sort. I do not understand why they would have allowed my dog to suffer like that for 10 days without contacting me or my emergency contact. the only reason I can think of is that they wanted their full 10 day fee of $545. I would never leave my pet with this establishment.

Don't let the small playing space fool you! This is all day play! Has poop bag and trash can for…read moreyou in the grass area next to building. Super competent staff, remembers you by your pet's name. Any special needs for your pet, they also know. No doggy cam but outside the building g does have security cam. Easy drop off and pickup, very efficient. Has packages and weekend special. Quickly cleans up mess when you see accidents. Has super comfy beds for dogs to sleep on all day. They are expanding to a bigger building, can't wait! I only wish there are more locations and they expand out to other parts of western/ central New York!