Keith Collins and his team were by far the best experience I've had working with a lender during…read morethe home buying process. I've worked with multiple lenders when purchasing homes, and their communication, responsiveness, and friendliness really stood out. They made the process easy and stress-free from start to finish. I would highly recommend Keith and his team and will definitely use them again in the future!

We weren't sure if our move to Franklin, TN was going to work. Between rising interest rates, the…read moretough market, and being self-employed, it felt daunting. Keith Collins and his team completely changed that for us. Keith took the time to really understand our situation, walked us through realistic options, and worked incredibly hard behind the scenes to make something happen that we truly didn't expect was possible. Communication was clear and honest, which made a stressful situation so much easier. We're grateful and will absolutely work with Keith Collins Mortgage again in the future. Highly recommend to anyone who thinks their situation might be "too complicated."

Andrew Soss is the man! He was extremely gracious with his time and answered all of my silly…read morequestions. He was also VERY knowledgeable on the pros and cons of all of the loan programs and most of all... he wasn't pushy! I really appreciate him taking the time to get to know my situation and provide a solution in a very laid back manner. I would recommend him to anyone!

AMAZING!!!! I just cannot say enough about this amazing team. They are so incredibly on top of it…read more We just closed on our house this afternoon and I am incredibly grateful to Andrew and his team for making it possible. From day one Andrew was super knowledgeable and was able to provide solutions other lenders weren't. Their internal system for processing is fantastic and allows you to see every step of the process and makes everything very clear and easy to understand. Other lenders we were working with didnt even compare and when it came down to it Andrew and his team were able to save us an entire point compared to what anyone else could offer. Thank you, thank you, thank you Soss team!!!!

Extremely frustrating experience…read more Before signing my lease, I made it very clear that having a reliable A/C system was a necessity for me. I explained that I understood repairs could take a few days if something needed to be fixed, but I never expected to deal with ongoing A/C problems for more than 2 months. Since moving in, the A/C has repeatedly stopped working. I have now been informed that drywall will need to be removed so that ductwork can be installed to vents that were apparently never connected to the A/C system. Finding out that the home has missing or improperly connected ductwork after moving in is extremely concerning. I also never received a move-in inspection before taking possession of the property. Because I rented the home sight unseen, I expected there to be an opportunity to document the condition of the property when I moved in. That never happened. Now I'm almost positive I'll lose my security deposit even with all the videos and pictures I took prior to moving my stuff in. If you are considering renting through Marshall Reddick, I would strongly recommend documenting everything yourself, keeping all communication in writing, and thoroughly inspecting the property before signing or taking possession. And if A/C is a BIG make-it or break-it, like it is for me, then good luck trying to get them to put it into your lease contract. They'll just reassure you it will be just fine. Then months later during the summer you barely have A/C.

Me and my wife were excited to move into our new home, but our entire move in experience with…read moreMarshall Reddick has been extremely frustrating. From the very beginning there were issues that should have been handled long before we arrived. First, the security system situation was honestly unacceptable. I was told in writing that there was no alarm system installed. I still have those messages. Then on move in day, when I walked in with my new keys, the alarm immediately went off. I was never given a security code, no instructions, nothing. They also never communicated to me that the security system code was the same code as the house code. The alarm was blaring and warning that police would be alerted, and I had to literally guess that the house code might disarm it. Thankfully it worked, but being told the system didn't exist and then not receiving a code made for a very stressful and unnecessary situation. Next, basic maintenance in the home was not taken care of. Every smoke detector was low battery on move in and I had to pay out of pocket to replace them. Both HVAC air filters were extremely dirty. They eventually mailed a filter, but that does not fix the fact that this should have been handled before we moved in. We also did not have any bathtub plugs, which they sent after I requested them. The fridge water was turned off, so my father in law had to pull the fridge out to get it working. The fridge light bulb was out, and while they offered to reimburse it, again this is something that should have been ready on move in. With our thermostat, it would have been helpful to be informed of the make and model ahead of time so I could at least look up how to use it. This particular smart thermostat was not nearly as simple to figure out as it might seem, especially with no instructions provided, and the battery in it was dead as well. Having to troubleshoot and research all of this on move in day added even more unnecessary stress. There was also confusion about key pickup. I was originally told to pick them up at their office. When I reached out closer to move in, they forgot they told me that and instead said to use a lockbox at the property. This would have been more convenient, but I only found out because I asked. If I hadn't reached out right before move in to remind them about the key pickup, I might have driven all the way to their office in Clarksville only to find out the keys were actually at the property. This is something that should have been communicated clearly without me having to chase the information down. On top of that, the alarm system was still under the previous resident's account. Again, nothing was communicated about this and I had to figure it out myself when the system would not set up correctly. The biggest and most stressful issue has been our HVAC. Since early November we have had constant problems with our heat. It has gone out five different times. We have had to rely on space heaters just to sleep and stay comfortable, and this has been incredibly concerning especially with my wife being pregnant. We have put in multiple maintenance requests and yet we still have not had consistent heat for the entire month and a half we have lived here. As I am writing this review, the heat has gone out again. This has made us extremely uncomfortable in a home we are paying full rent for. To be fair, they offered to reimburse the fridge light bulb, sent bathtub plugs, mailed an air filter after I asked, and they have been communicating with me throughout this process to try and resolve these issues. That effort is the reason this is not a zero star review. Still, none of that changes the fact that nearly every issue I listed should have been handled before move in, and it does not undo the stress we have been under because of the HVAC problem. If you plan on moving into a home in Nashville with Marshall Reddick, I strongly recommend doing a very thorough inspection before committing. Check all batteries, confirm every system, make sure you are given the correct codes, and definitely verify the HVAC is working properly. I hope no one else has to experience the level of inconvenience and discomfort we have gone through.

I cannot say enough about Rachel and Jill and Country Mortgage for the excellent service and…read moreprofessionalism handling my refinance. Mine wasn't an easy situation and yet I felt completely informed all along the way. And we got an incredible interest rate on our rental property! I will definitely recommend Rachel and her wonderful team to anyone.

Rachel made my refinance super easy. The process start to finish was faster than I could've…read moreimagined. She communicated frequently and quickly. She also got me a much better interest rate than I thought I would get. Great follow up as well. She was very knowledgeable and eased my mind when it came to all the questions I had. I highly recommend using her for your mortgage or refinance. Thanks, Rachel!!!!

Amy and her team are extremely responsive, eager to help, and very knowledgeable of the loan…read moreprocess. The technology side is super-efficient and user friendly. I can't say enough how great Churchill Mortgage is and the team that run it.

The whole process was great! From the moment I reached out to Josh requesting a loan enough though…read moreit was going to take some time to finalize. He was patient the whole time and once we executed the process of formalizing the loan, his team was responsive, caring and professional. Amazing team!! They made this complicated process seem so easy and with so little stress, it was a great experience.

From the beginning I said I needed a construction loan, and that I chose them because they were…read morelisted as a preferred lender for a USDA rural construction loan. However, they seemed to have forgotten who I was or what I needed. Finally, Seth said he'd never processed a construction loan and wasn't even sure if Churchill did them. I got the run around for six months before firing them. I still need a rural construction loan.

Incompetence at it's best or just shady not quite sure which as I had 2 issues while trying to…read morecomplete a refinance. First off applied for a 15 year mortgage and was told due to Income could not qualify but would get me a 30 year at the same rate. When the disclosures came in there were points involved that were not disclosed when mentioning the 30 year rate when I decided not to move forward, they then had calculated my income incorrectly & then said yes you do qualify and again disclosed the costs involved and with the now 15 year mortgage at the rate agreed upon for the same loan $$ I would be getting money back at settlement(not a lot but around $1000.00). 9 Days prior to close I looked at my Loan Details and all of the sudden my loan $$ was for 1700 more than the initial loan and they said"the loan changed because the calculations were off on payoff and taxes" So either they are incompetent or shady. The new loan $$ would never have been disclosed if I had not looked at the Loan details. Needless to say we decided to hold off and find a more Honest or Knowledgeable Mortgage company. Can't say which it was Incompetence or shady dealings but for us we walked away early and will be dealing with what we hope to find is a better choice in Mortgage Companies. Be Careful.

I am grateful for the wonderful support provided by Oula Horne during the refinancing of my house…read more Her expertise and attentiveness throughout the process were exceptional. Right from the first phone call to the finalization of the refinance, she listened and understood our needs. Her professionalism and knowledge gave us confidence throughout the process. I also appreciated her quick response times. We began the process in the first week of March and signed our closing documents by the end of the third week of March. Her assistance was invaluable, and we will not hesitate to recommend her to anyone seeking mortgage services in the future. Lathan and Bianca Woodard

Dealing with Reliance First Capital was a very good relationship. By that I mean they really got to…read moreknow you on a more personal level. I dealt with Suzanne. Horne at the Franklin TN office. She was very efficient and helpful. Her assistant Lisa Ann was also very helpful. If you're looking for a loan company that treats you on a more personal level level, this is it.

This is a garbage lender. Their underwriters are incompetent at best, malicious at worst…read more Specifically Tammie Barnes. She is extremely incompetent and her boss said she's one of their most senior underwriters. Well, she didn't review the documents we uploaded and she ended up conditioning us for a document to prove a debt my client paid off 20 years ago was indeed paid off. Do you keep documents for 20 years? There was no corresponding debt showing up on my clients credit report, no mention in the automated underwriting system, only Tammie's word that we needed to prove a phantom debt was paid. Honestly it seems malicious to me because I already called her out on her incompetence from her initial underwrite, which was late, by the way. I'd advise you stay away from this lender at all costs. If the option is to stay a renter vs. apply for a mortgage with Franklin American I'd suggest you stay renting. This company demonstrates everything wrong with our industry and they employ incompetent or malicious people like Tammie Barnes.

If Icould do no stars I would...DO NOT GO THROUGH THIS COMPANY and if you mortgage somewhere make…read moresure this is not a company they "sell" your loan to... 2nd year they have increased my escrow, 1st year was 30.00...and although my insurance and taxes increased I was in the positive 22.00. However again I rcvd a 2nd notice of an increase. This time it was 70.00!! So in 2 years 100.00 my payment has gone up. Their reasoning is they like to have a 1000.00 "cushion" so this could be a on going thing...Will definitely be refinancing soon.. ps called the company and talked to a TY we were "disconnected" and although he verified my # and my husbands # (on speaker) no phone call back and had to call and hold again.

I'm proud to say that I'm a 25- year-old homeowner thanks to Music City Mortgage. Last year in…read more2021, I was in a place to buy and a relative of mine had previously gone with Music City and raved about their service. As a Nashville native, I felt it was really important to me to also partner with a locally-owned business to help me buy in my hometown. They absolutely did not disappoint. I felt supported and taken care of by Paul and Debbie, who were excellent with communication and made sure I was always on track to meet the closing date. They offered the best mortgage interest rate (note that I compared quotes with 3 other lenders) and helped my pre-approval and application process move quickly as the market was incredibly competitive back in 2021 -- even more so than today. Best of all, they were patient with me and walked me through everything as this was my first time. I'm incredibly thankful for Music City Mortgage and absolutely recommend them to anyone looking to buy in Nashville.

I started working with a nice local guy on a loan. I was looking for a Rough Order of Magnitude…read morediscussion on what was possible. I didn't want to waste anyone's time if it was unlikely to work. I have a unique situation that required some advice from his boss. I was put in contact with a New York City manager. Evidently that's where the real decisions are made. In the first minute the manager talked over me with her aggressive NY attitude. She knew everything and didn't want to hear what the customer had to say. Every time I tried to simply ask a question it was more of the same. If you want your business handled by New Yorker's then feel free to use them.

Jenna Pineda helped me purchase an investment property in Clarksville TN. She was amazing. Her…read moreattitude and hard work was what made me want to write this review. I live in Hawaii so Jenna was out at the property non stop on video showing me every detail that I wanted to look at. Anytime I texted or called she answered or responded immediately which is hard to say for other agents I have worked with in the past. I will definitely be using Jenna again for my future homes in TN. Thanks Jenna!

We are shopping for a rental, which isn't a very common thing for realtors in the Nashville area -…read morebut Jessi S. was awesome and suggested areas to check out, doing so in her own time without being able to bring us on due to our circumstances. She went out of her way to show us kindness and it was very appreciated. We will definitely be looking to her when we are buying next year!