This company is the most unprofessional business I've ever had the "pleasure" of working with…read more Two months to process is while we were putting 70% down, Credit Scores of 800+ and gainfully employed. The information they were requesting was bizarre and we had to send the same information repeatedly. The information I gave for employment verification was followed by a scam email from someone pretending to be me requesting my salary be paid into another bank account so it looks like my information was also compromised. I've bought and sold 9 properties in my life and have never experienced anything like this before. I would 100% not recommend this Company to anyone. If you do decide to go down that path, enjoy the ride.

I wish I could give 0 stars. NVR Mortgage has been a nightmare to work with. We recently purchased…read morea new home in Tennessee. The builder was offering incentives to use NVR Mortgage. So we decided to go with them, a decision that we regret. They asked us to provide requested documents multiple times. Then they asked us for a letter of explanation regarding any financial obligations we have to a property that neither of us has ever lived at let alone had any ownership or financial obligations to. My husband and I have bought and sold multiple homes through the years and we have never had these types of issues with any of them. We were definitely not treated like valued customers. We do not recommend NVR Mortgage to anyone.

Andrew Soss is the man! He was extremely gracious with his time and answered all of my silly…read morequestions. He was also VERY knowledgeable on the pros and cons of all of the loan programs and most of all... he wasn't pushy! I really appreciate him taking the time to get to know my situation and provide a solution in a very laid back manner. I would recommend him to anyone!

AMAZING!!!! I just cannot say enough about this amazing team. They are so incredibly on top of it…read more We just closed on our house this afternoon and I am incredibly grateful to Andrew and his team for making it possible. From day one Andrew was super knowledgeable and was able to provide solutions other lenders weren't. Their internal system for processing is fantastic and allows you to see every step of the process and makes everything very clear and easy to understand. Other lenders we were working with didnt even compare and when it came down to it Andrew and his team were able to save us an entire point compared to what anyone else could offer. Thank you, thank you, thank you Soss team!!!!

Shawn Kaplan and his team at Legacy Mutual, by far, have some of the best customer service I've…read moreever experienced. They keep in contact with you from the time you even mention your interest in purchasing real estate and they don't stop after the sale is made. You become a lifetime part of their family. If you have any questions you can be sure that you will get a clear answer and full explanation on what to expect during the process. It has been 5 years since we purchased and if I had to do this all over again, I would definitely go with Shawn Kaplan and his team at Legacy Mutual.

It's difficult enough buying a house. Buying a house in another state, sight unseen, is even more…read moredifficult and nerve wracking! BUT, Shawn, Donna and the team were amazing. We went with The Kaplan Team based on the excellent experience our daughter and son-in-law had when they purchased their home as an out-state transaction. The Kaplan Team was thorough, responsive and the amount and clarity of communication was perfect! We knew exactly what was needed and when it was needed. The sign was pretty awesome, too! Highly recommend!

Have now moved and remortgaged with another company. Had no issues paying off the FAM…read more My taxes etc were not in escrow so never had issues there and never had to call cust service either. Just paid monthly and it was fine up to the end. (Special thanks to Trey W. for my first salty message on Yelp re my original review. :) )

This is a garbage lender. Their underwriters are incompetent at best, malicious at worst…read more Specifically Tammie Barnes. She is extremely incompetent and her boss said she's one of their most senior underwriters. Well, she didn't review the documents we uploaded and she ended up conditioning us for a document to prove a debt my client paid off 20 years ago was indeed paid off. Do you keep documents for 20 years? There was no corresponding debt showing up on my clients credit report, no mention in the automated underwriting system, only Tammie's word that we needed to prove a phantom debt was paid. Honestly it seems malicious to me because I already called her out on her incompetence from her initial underwrite, which was late, by the way. I'd advise you stay away from this lender at all costs. If the option is to stay a renter vs. apply for a mortgage with Franklin American I'd suggest you stay renting. This company demonstrates everything wrong with our industry and they employ incompetent or malicious people like Tammie Barnes.

I am so very pleased that we chose to go with Churchill Mortgage for the refinance of our home…read more Jenny Tran was our home loan specialist and she was great to work with! She was very knowledgeable, and she really helped us determine the best option for our particular refinance situation. Jenny made herself available for any questions or concerns we had, and she answered calls, texts, and emails, even after hours. We are very pleased with the service we received from Jenny. She was always very courteous, professional, and kind. This was a breath of fresh air compared to other experiences we'd had with other mortgage companies in the past. Jenny truly went out of her way to ensure we had a great experience with Churchill. I'm also very impressed with Churchill Mortgage in general. The website was very easy to use, and I liked that when logging in, you always knew what step you were on in the mortgage process. I also liked that you could upload any required documentation directly to the website versus having to email documents back and forth to different individuals. The Churchill staff was great in keeping us on track, and we breezed through the process. I was expecting to close our loan in 45 days or 60 days or more, but the whole process only lasted 30 days from the time we inquired until the date we closed. It was a very easy, painless, process and I'm very satisfied with how everything went for us. I HIGHLY recommend using Churchill Mortgage for either a mortgage for purchasing a home or a refinance. They are awesome!

From the beginning I said I needed a construction loan, and that I chose them because they were…read morelisted as a preferred lender for a USDA rural construction loan. However, they seemed to have forgotten who I was or what I needed. Finally, Seth said he'd never processed a construction loan and wasn't even sure if Churchill did them. I got the run around for six months before firing them. I still need a rural construction loan.

This is a phenomenal mortgage company. My wife and I closed on our dream home in 28 days. The…read morecompany was prompt, attentive and super supportive during our home buying process.

Jordan Dawson of Morgan Solutions Financial did not return phone calls or emails. He was not…read moreproactive with submitting documents in a timely manner and because of this a real estate closing was delayed 2 days. He did not communicate with the title company, his clients, or the real estate agents involved and because of this caused all parties involved stress and anxiety. His client was a veteran and it was shameful the way his client was treated.

I cannot tell you how difficult this mortgage company made the sale of our house. Everything single…read moreperson who has dealt with them in our process (both realtors, both lawyers, both the seller and buyer) have detested how difficult they have been. I never leave bad reviews, but I cannot discourage their use enough. Stay away.

From the owner: At Legacy Mutual Mortgage, you are guaranteed to have a concierge-level experience through the…read moremortgage process. From pre-approval through closing and beyond, our clients and realtors can expect to receive exceptional service through attention to details and clear communication of status and updates. In Nashville, our Loan Officers and Teams focus on building trust, exercising clear communication, and adhering to strict timelines. With consistency, commitment, and name recognition within the community, clients and sellers are confident in the strength of a pre-approval letter from Legacy Mutual Mortgage. With a variety of competitively priced loan programs, our Loan Officers are able to offer the most thorough information for your next home purchase. Remember that our Team is here for you, ready to guide you through the often difficult and confusing process of choosing and getting the exact loan to meet your specific needs.