Made an appointment on Monday, told them I needed a wheel alignment and two front tires, I had…read morepreviously bought tires there and they were familiar with my car. I was to bring my car in Wednesday as early as possible. So after giving them two days notice, they didn't have the tires on hand, and after paying $170 for a "inspection" was told that I needed an alignment, and new tires, and a back tire only had 5 psi... Strangely they assumed that I would leave my car in the parking lot until the next morning. (unlocked, as I discovered) but needing transportation, I left. After driving a few minutes, I checked my tire pressure and found it still had 5 psi. So I called them and asked if they put air in the tire and the response was no because we thought you were going to replace them. (but they didn't have them, even though they had two days notice to get at least two)... returned the next morning. I asked the owner as he arrived to work Thursday morning if it was reasonable to be without transportation for 30+ hours for a couple of tires and a wheel alignment? He replied that it wasn't uncommon! I don't think that is a reasonable standard for any shop! NEWPORT AUTO "home of the 36 hour alignment" I have since found out they often overcharge and under deliver. take your car elsewhere, don't fall victim to this greedy gouge master

Take your car elsewhere. Literally anywhere's. Feed a backyard mechanic beers on the clock and he'd…read moreprobably finish it quicker and still do a better job. Nothing but misleading communication and lies from these guys. Paid $1000 to DIAGNOSE a misfire, which should be a couple hours of work tops. They bill extra hours and don't do the work that they say they will. Wanted to charge an extra 1.5 hours of labor to put my car back together on top of the 8 hours of labor they billed for a simple diagnosis. That simple diagnosis got completed at another shop in 3 hours and i didn't have to wait around for 2 weeks before they touched my car. They also yanked fuses from my car for no reason and left them hidden in the interior (a sick joke for the less mechanically inclined!?) No response from them when i asked why they even opened my fuse box. A shame to the squamish community that we have shady shops like this in operation. Save yourself the headache, keep some cash in your pockets and get your car running quicker by bringing it ANYWHERE other then Newport Auto

They somehow turned a starter replacement into an almost $900 repair!…read more Probably won't go back.

What a terrible experience The receptionist Mark was rude…read morecondescending and throughly unprofessional when I sarcastically commented"nice customer service",he phoned my husband, berated him and stated diamond head would no longer fix my truck .this was after my truck came back from your mechanics sounding worse. Mark ,obviously he's not a mechanic told my husband the part needed to be worn in for the loud noise to stop..ridiculous statement. Mark should stick to answering the phones..a man need to know his limitations. Is this whiney miserable man really the face you want representing your company? be forewarned Squamish your vehicle repairs at diamond head can be cancelled on whim..depending on whether the receptionist is having a bad time of the month or not

2016 Ford 6.7 1 ton went in for tires replacement, and to replace two "faulty" tire pressure…read moresensors. Aftermarket sensors are the replacement. Mechanic could not get the sensors to respond to the truck. Tried numerous times to link the aftermarket sensors to the truck computer, with no success, as a result truck is currently now not running. My wife and I own 1 vehicle only, with my wife and kid now stuck. Thanks!!!

Honestly this tire shop is a god send. I got a flat tire and was despair to get home on my to work…read moreand they were so nice and with some extra effort were able to fit me in. I had no expectation of them being able to get me sorted so quickly but they truly went above and beyond and the receptionist was so nice and made for great conversation in the meantime. No wonder they are so highly rated. Thank you!!

Paid for starter installation and ended up with no more hi low best working anymore. No apologies…read more and the guy was rude. Then we returned to get our light fixed they apparently fixed it and it stopped working again. What kind of business is this ? The lights used to work before we went in this stupid shop. DO NOT RECOMMENT AT ALL.

took our 2013 rubicon in for new tires! drove straight as an arrow when we dropped it off, when we…read moregot it back it now wanders all over the road with wheel at center!! they will not tell us what they have done to it and it has now cost us over $5000 trying to find the problem! we've replaced every piece of the steering system and it still drives dangerously! thanks to them we now have a $40,000 truck that's worth nothing!! never again!!

Quality work, good value and prices, didn't take long at all, very helpful receptionist, highly…read morerecommend, definitely returning for any future work

Would NOT recommend this place to anyone. They don't even deserve 1 star. They charged me a LOT of…read moremoney to repair a clutch, screwed up the right hand transmission output seal in the process (= my car was leaking transmission fluid) and were nice enough to wait 4 hrs to tell me that my car was slowly bleeding out. I immediately had to get my car repaired at another shop to avoid damage to the transmission, witch cost me over $500. Of course JB Autocare don't seem to take enough pride in their work to refund this despite initially promising to do so.

One of the worst customer service experiences I have ever had…read more If you want a good example of ignorant, disrespectful, customers last philosophy ....try here to see how it's done. Don't get sucked into their 'reputable facade'. Go to OK tire instead. They 'look' smaller but offer the same services and have excellent attitudes.

The people at Kal Tire in Squamish BC were very helpful, kind, considerate and friendly. Even…read morethough it was close to closing they said "come down we will take care of you". There is human kindness. Thank you

I had the best Customer Experience at Duncan Autobody last November, they were straight to the…read morepoint, my vehicle was in and out of the shop within a few days and they provided detailed updates during the entire process. The quality was Second to none, highly recommend going to see Duncan Autobody if you want the best for your vehicle !

Bad service, completely wrong quotes. Not able to even explain what $1200 of extra necessary work…read morewas done to vehicle. Will never go back.