At all costs stay away from this dealership. They will lie to you they will cheat you. They are extremely unprofessional. They have no knowledge of what trucks are worth. They had to outsource what my Ford pick up truck was worth because they had no understanding of market value. They lied about the kilometres on a used vehicle that I was looking at the sales manager. Adam was extremely unprofessional I would never ever recommend this dealership to anybody keep on driving and go to Cam Clark Ford in North Vancouver for their honest and upfront. read more

Ford was very helpful and understanding with me, great team to deal with, Dale of the front is very very helpful and answer all my questions, the service manager Brad made my experience so easy and smooth. Will definitely come back for car maintenance in the future! read more

Extremely disappointed with Ford Squamish Sales Department! Please notice that this review is related to the Sales Department at Ford Squamish. We bought a brand new 2020 Ford Explorer. Our car has been in and out if the shop since November 2020 and issues have not been fixed. Issues such as climate errors, engine won't start, charging ports dysfunction. All things that should not be showing in a brand new car. We are extremely frustrated with this process. Ford uses our car as a test vehicle to try and error and can't accept that the vehicle has a major defect. The lack of communication and the lack of treating us as customers with respect is to say the mildest unacceptable. It is impossible to raise a claim with Ford Canada. Thumbs up and hands down for the service department team at Ford Squamish. They have tried to help us and been offering a great service. March 4th we picked up our Ford. After 5 weeks in the shop and hopefully a fully working car we got it back with a broken windshield and an extra 1200K on the Odometer. When we reached out to Ford to get an explanation of the extra added Kilometers on our car they said that the wrote the wrong Odometer number on the Service documents!! So please do your self a favour and document everything on your car before taking it for repair or service. Ford did offer to pay for the windshield though. read more

What happened to the fast lane service ? Used to have zero problems calling a few days before hand to get a oil service And now I get told you are booking 2/3 weeks out for a oil change......not cool guys Especially for someone on the ford maintenance plan ....now I have to drive from Pemberton to Burnaby to get my services ...and that sucks ... Hopefully you guys can get that fast lane back up and running ! read more

I am going to give place this a three star rating. Certain aspects of this place aren't bad, but they could do many things better as well. I bought my used Escape, which I call "the beauty queen" here last fall. Overall, the sales person was nice enough. She did not explain the features of the car though. She hooked up my phone as if I wanted to actually talk to people, when what I needed was the music. She said I could come back and she would explain the features later, but it had to be sometime "when it's not busy". I went to look up how to disconnect the Bluetooth and noticed at least two of the supplemental manuals, are missing, and, of course, I noticed because those are the two I needed. I am just listening to my tunes on the bad i Phone speaker until I can order the manuals somewhere. :/ I got a hitch installed specifically to tow bikes, and I received some inaccurate advice on that. The guy told me to go with the 1 and 1/4 inch hitch, when the 2 inch hitch is needed for a four bike carrier. You would think if you didn't know yourself, you would ask someone, I mean, it's Squamish, someone probably bikes, right? When I found that I had the less desirable hitch, I called them and the man on the phone said there was no factory 2 inch hitch for an Escape (which was odd because when I was buying the hitch, they told me there was a 2 inch hitch, but unless I wanted to tow a boat or a camper I did not need it.) The guys at the Whistler garage proved that was incorrect online. That was disappointing, although a two bike carrier will work for now, I always think it's better to have the bigger hitch in case you need it. Now, I will have to upgrade if I want to a hitch for four bikes. However, since I had already had the two bike carrier installed, that will be a possible project in the future. In late fall, I bought snow tires here, since the horn needed to be repaired anyway, and that an easy transaction. They were nice enough to let me leave the car ten days. The guy that sold them cracked me up because he didn't give a wit about the fancy commercial they were filming at the time. They also fixed the horn which broke somehow when I got the hitch put on the car, and and they did not charge me. They were very nice about picking me up at the Adventure Centre where the bus stops in Squamish, and arranged for a really reasonable rental too. However, the way they put the tires in the back somehow opened the back window enough to kill the battery. The beeper warning seemed to work intermittently (perhaps due to the really low battery). The car died in the parking lot of the Canadian Tire a couple miles down the road. The battery was so low, I thought it needed a new one. That could've gone better, although, eventually I got the latch to close properly. It seemed a bit warped, perhaps because the tires may have been pressing against it for a while before I picked it up. The car has started reliably since then though. Generally, I would have to say that the sales experience is a higher three because I do like the car well enough. The service department, while nice enough, is a lower three except for the guy who sold me tires, who is definitely a five star employee. I was telling the guys at the garage in Whistler about how the dealer said there was no 2 inch hitch (at least after I bought the 1 and 1/4 inch). The man said, "You mean the dealer in Squamish?", in sort of a tone that said, "Sounds about right." I said, "Yes, at times, it doesn't seem like they know what they are doing over there." "Apparently, not." He said in the same polite tone that made me think he had heard this before-somehow. Luckily, I have found a garage in Whistler to use now and it is much more convenient for me to stay in Whistler anyway. I hope I can get the manuals I need so someday I can get the Bluetooth to work. :) read more

Who wants to shop for a car? Not me. I hate the stigma behind it that I am sure to be ripped off, not to mention I find it difficult to ever part with such huge sums of my hard earned cash. That being said I am in the market, so I browsed when I was last up in Squamish (something told me the small town dealership may be a better bet that the city...). I was weary, but actually had a great time, and with no pressure. This location is hella old, and could use a very major facelift. But the staff was really nice, and actually listened to me when I said I was only starting my search. I'd go back based as much on their product as the knowledgable staff. read more

Just bought a used 2012 GMC work truck from Coastal Ford Squamish. My Sales Professional was Morgan and the Sales Manager Adam. Of all the years buying and selling cars it was the best car buying experience from a dealership I have experienced. Morgan the salesman was flexible and understanding with my questions, there was no pressure, and I felt totally supported in my incessant inquiry. When doing the deal the Sales Manager was upfront and clear. I felt it was a very valuable experience and would return to deal with this team again. A huge improvement from my past dealings with Sea to Sky Ford in Squamish. Definitely a step up in quality service. Thanks Morgan and Adam...you made my day! read more

My Ford F-150 pickup rear wheel bearings and two axle seals cost a g-note. Lots of excuses and mumbo jumbo from the "service manager". Ended up being presented with a $1000+ dollar bill and no options because they had my truck apart on the hoist. Granted this was at their old location but I can't imagine how a new location would make it any better. read more

I had bad memories dealing with the old Ford shop in squamish that is why i was a bit weary going to their new location with the new name and new staff. Me and my wife were looking for a reliable second car and a sales person named Nikita helped us out, she gave us the attention, details and answers we needed. We ended not buying the car that day so we can decide overnight and think about more questions and worries about the sale, we communicated with her in the next few days and she came with quick replies and answers. Im glad i gave ford in squamish another chance and would highly recomend this shop to everyone i know. read more

We were quoted a price of approximately $200.00 - 300.00 for the work Coastal Ford had to do on our Ford F1-50. Later that day, I got a call saying the bill is 595.00 because they had to order a 110.00 part and a 50.00 part. No warning. No heads up. The service people were snarky when I asked why I hadn't been contacted regarding the doubling of their estimate. Thanks for spending my money for me Coastal Ford. read more

We were visiting Whistler from the states and on our way home our truck wind shield wiper ripped on the driver side. My husband stopped and bought wipers. He stood out in the rain and tried to change them but could not figure it out and the rain soaked the directions. We saw the Ford dealership so we pulled in and asked for help. Without hesitation they helped us change them quickly. THANK YOU!!! read more

WARNING: Sea to Sky Ford Service Department is the WORST vehicle shop I have ever dealt with (their sales department is awful as well)!!! They will try to give you the run around and try to deter you from bringing your vehicle to them for repairs when it is under full manufacture warranty and they are obligated by Ford Canada to fix it. Then when you insist on bringing it in, they finally pretend they are going to fix your vehicle, however, it will just sit on their lot for days, not getting serviced and they do not call you with updates on your vehicle as they promise. When you call in to check on your vehicle and to inquire why no one has contacted you, they will ignore your calls and messages for days and when you finally reach someone, they lie and pretend your vehicle needs more time for "diagnostics" (since they are not actually doing any work on it and it's just sitting there) and they claim that is the reason that you have not been contacted (which is total BS). Their employees will take your vehicle out for personal joyrides outside of business hours while the shop has it in their possession as well. Finally, when you receive your vehicle back after days or even weeks, it will still be in the same condition, if not worse than it was when you dropped it off (as they don't actually do any work on it, they simply take it off the shop lot and drive the piss out of it). CONSUMERS, PLEASE, GO ANYWHERE BUT SEA TO SKY FORD!!! Oh, and by the way, they have two other locations in Vancouver with the same owners, and they also treat vehicles and customers the same way! Please beware and bring your vehicle and money elsewhere. Good luck!!! :) PS, I would have given them a "0" star rating, but yelp's site won't allow you to post a review without a star rating. read more