this is the worst place you can go to. yes customers are frustrated me myself am frustrated and…read morethey will not even apologize for their poor service and frustration. lady's response to me was yes we the clientele continue to complain yet we continue to go back. this was the worst experience and even though the order was placed incorrectly by them they will not acknowledge and have you continue to wait. I have asked for my money back and lady said no and when she heard me that I was upset she tried tricking me into accepting my funds back but I would have to leave them 25% of $649. what kind of customer service is this when these representatives to show any empathy or sympathy for the situation they have caused. on top of this is cannot even submit review without rating 1 star when they are not worth 1 star!!!

Do not even attempt to go to this shop. They have poor customer service. They supposedly order…read moreparts yet don't arrive. They schedule appointments but aren't prepared to install the part(s). I wish I would have seen the reviews in advance. One star is being generous considering they waste your time and are rude to customers.

Great place with a low-cost windshield replacement. Highly recommend this shop in Laredo TXread more

My van was in the shop for almost a month I was patient they would tell almost ready they never…read moretouched mi vehicle they lack personal and the worse part they lie In you're face

This is one of the BEST stores in Laredo for fast, friendly CUSTOMER SERVICE!…read more I have shopped here numerous times and ALWAYS receive excellent customer service. The employees smile, treat you with respect, and offer help. Plus they know what they are talking about and they know what they are doing. And they are willing to go a little bit extra to make sure you are satisfied. GREAT customer service...such a rarity in Laredo!!!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

They will try hard to up-sell you by lying about the fit of a part for your car…read more on October 23, 2014 I put an order online for For In-Store Pickup of two windshield wiper blades. They showed to be an exact fit for my car on the website, and showed to be available to pick-up on the store. On October 27, 2014 My wife went to pick up the order and was told that they didn't had them on the store. The employee offered to transfer them from another store to be picked up there by the next day. On October 28, 2014 My wife goes again to picked them up only to be told by another store employee, for a second time, that they didn't had them. He then mentions to my wife, that even if they had them, that the part we ordered wasn't going to fit on our car, even though the website claimed they were an "Exact Fit" for it. He suggests to cancel the online order and tries to sell her another ones priced three times more. Sensing something was not right. I called Advanced Auto Parts 1-800 Customer Care number to complain about the situation from outside the store. The customer care person calls the local Advanced Auto Parts store. After three minuted on hold he tells me that the part that I ordered has been conveniently found by the store employees while we were outside. I returned to the inside of the store and indeed my order was there, even though I had left the store just minutes ago. I asked the employee why he told us earlier that the part wont fit our car if it wasn't true, as comfirmed by the Customer Care person. To our surprise he kept insisting that it wasn't the correct part. I called a second time to Advanced Auto Part customer care number to ask what to do because I was still being told that the ordered part won't fit my car. I wanted to know what to do, either open the package and trust the website, or the employee about the fit for the car. The Customer Care person puts me on hold to have a short discussion with the employee about it. He then take me out of hold just to ask me to try to put the wipers on my truck with an authoritative voice. After I was able to successfully put them on the vehicle I was told by the Customer Care person on the phone, and I quote "Just get the hell out of that store" I was able to deal with a dishonest situation like this from knowing about auto parts. But I find it unfair that people who put their trust on companies like Advanced Auto parts for their needs may be getting ripped off by selling them something unecesary based on their lack of knowledge.

From the owner: Your local Advance Auto Parts at 419 W Calton Rd in Laredo offers automotive aftermarket products,…read morefree store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!

Worst experience paid $1,300 for a job that didn't fix my truck…read more I took the scanner reading from Autozone and told you exactly what was the issue and your bigger scanner didn't catch it?? Truck went to the same issue just after one day I picked it up. Then you told me that mechanic said the probably the part that you replace was the issue??? Probably?? you don't guess with the clients Then you want to charge me another $800.00 to replace the part that since the beginning it was the ISSUE. The front desk guy didn't know what else to tell me. Don't go there. I'm looking for professional advice.

First of all the guys don't care providing good care the front desk and the very young pseudo…read moremechanics ... I ask to get me a diagnostic the guys told me it was my alternator and it wasn't, it was just terminal post from battery been loose they made me spend 650 plus a night in laredo and hotel expenses for nothing and that not it tho, the new alternator was not properly installed screws where sticking out and grind off the belts inside luckily i was able to make it back ... I repeatedly ask to double check everything the first time and when I came back ... The next day my car was was doing exactly same thing and then all the dashboard ligth came on and also it was choking like if it was out of gas ... to make a long story short they didn't plug the wiring back correctly i let the them seat on the of the engine ... i had to pay to have all that corrected then they left some bolts loose from engine mount ... after I told them to take their time repeatedly to do the job ,they just ignored me. And it was too much ... i really wish I get some of what I expend reimbursed

Eddie G was very helpful with changing my brake light! Very kind and amazing customer service!read more

I arrived at this Autozone to purchase a battery for my 2009 Toyota Venza. The gentleman at the…read morecounter was extremely helpful and continued to assist me by carrying the heavy car battery to my car. Gestured like these are greatly appreciated, creating lifelong customers.

I was helped by one of employees of O'Reilly and he was very knowledgeable in purchasing parts…read more Great positive attitude!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!