Do not even attempt to go to this shop. They have poor customer service. They supposedly order…read moreparts yet don't arrive. They schedule appointments but aren't prepared to install the part(s). I wish I would have seen the reviews in advance. One star is being generous considering they waste your time and are rude to customers.

I had a very poor experience with Virlar Automotive Group in Laredo. The pricing was changed…read moremultiple times without explanation--first quoted at $130, then increased to $420 the same day. When I asked for a breakdown of the charges and clarified that I only wanted one part instead of two, they refused to explain the pricing or provide details. When my father went to pay, he was not given a receipt and was told they "Don't provide receipts," which is very concerning. The vehicle was dropped off at 9:37 a.m., and by 2:43 p.m. we still had no update. Despite being told I would receive a call back and that I could check in at 2:30, no one ever contacted me. When I called to simply ask whether the car would be worked on--since I was going out of town--the staff member I spoke with was extremely rude, dismissive, and unhelpful, Condescending stating she didn't care about the situation and telling me to just come pick up the car. The manager also provided inconsistent information, including giving his name incorrectly more than once. Her behavior took me out of character; it made me ill to the point of shaking. Overall, the lack of transparency, refusal to explain charges, no receipt provided, poor communication, and rude behavior from both management and staff made this a very stressful experience. Customer service was completely lacking, and I would not recommend this business based on how this situation was handled. They do not deserve 1 star.

Great place with a low-cost windshield replacement. Highly recommend this shop in Laredo TXread more

My van was in the shop for almost a month I was patient they would tell almost ready they never…read moretouched mi vehicle they lack personal and the worse part they lie In you're face

This is one of the BEST stores in Laredo for fast, friendly CUSTOMER SERVICE!…read more I have shopped here numerous times and ALWAYS receive excellent customer service. The employees smile, treat you with respect, and offer help. Plus they know what they are talking about and they know what they are doing. And they are willing to go a little bit extra to make sure you are satisfied. GREAT customer service...such a rarity in Laredo!!!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

They will try hard to up-sell you by lying about the fit of a part for your car…read more on October 23, 2014 I put an order online for For In-Store Pickup of two windshield wiper blades. They showed to be an exact fit for my car on the website, and showed to be available to pick-up on the store. On October 27, 2014 My wife went to pick up the order and was told that they didn't had them on the store. The employee offered to transfer them from another store to be picked up there by the next day. On October 28, 2014 My wife goes again to picked them up only to be told by another store employee, for a second time, that they didn't had them. He then mentions to my wife, that even if they had them, that the part we ordered wasn't going to fit on our car, even though the website claimed they were an "Exact Fit" for it. He suggests to cancel the online order and tries to sell her another ones priced three times more. Sensing something was not right. I called Advanced Auto Parts 1-800 Customer Care number to complain about the situation from outside the store. The customer care person calls the local Advanced Auto Parts store. After three minuted on hold he tells me that the part that I ordered has been conveniently found by the store employees while we were outside. I returned to the inside of the store and indeed my order was there, even though I had left the store just minutes ago. I asked the employee why he told us earlier that the part wont fit our car if it wasn't true, as comfirmed by the Customer Care person. To our surprise he kept insisting that it wasn't the correct part. I called a second time to Advanced Auto Part customer care number to ask what to do because I was still being told that the ordered part won't fit my car. I wanted to know what to do, either open the package and trust the website, or the employee about the fit for the car. The Customer Care person puts me on hold to have a short discussion with the employee about it. He then take me out of hold just to ask me to try to put the wipers on my truck with an authoritative voice. After I was able to successfully put them on the vehicle I was told by the Customer Care person on the phone, and I quote "Just get the hell out of that store" I was able to deal with a dishonest situation like this from knowing about auto parts. But I find it unfair that people who put their trust on companies like Advanced Auto parts for their needs may be getting ripped off by selling them something unecesary based on their lack of knowledge.

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard® batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.

First of all the guys don't care providing good care the front desk and the very young pseudo…read moremechanics ... I ask to get me a diagnostic the guys told me it was my alternator and it wasn't, it was just terminal post from battery been loose they made me spend 650 plus a night in laredo and hotel expenses for nothing and that not it tho, the new alternator was not properly installed screws where sticking out and grind off the belts inside luckily i was able to make it back ... I repeatedly ask to double check everything the first time and when I came back ... The next day my car was was doing exactly same thing and then all the dashboard ligth came on and also it was choking like if it was out of gas ... to make a long story short they didn't plug the wiring back correctly i let the them seat on the of the engine ... i had to pay to have all that corrected then they left some bolts loose from engine mount ... after I told them to take their time repeatedly to do the job ,they just ignored me. And it was too much ... i really wish I get some of what I expend reimbursed

I took m my car in for a tune-up. It was just running a little rough. They charged me two hundred…read moredollars more. Two hours later I'm driving down the road and not only is it running rougher than before, the car stops running in the middle of traffic. I limp my car back to the shop for them to fix the problem but in the end, they threw up their hands and said there was nothing they could do, and then tried to blame me for it. Now my car won't run at all. I think What they did here is criminal.

Eddie G was very helpful with changing my brake light! Very kind and amazing customer service!read more

I arrived at this Autozone to purchase a battery for my 2009 Toyota Venza. The gentleman at the…read morecounter was extremely helpful and continued to assist me by carrying the heavy car battery to my car. Gestured like these are greatly appreciated, creating lifelong customers.

I was helped by one of employees of O'Reilly and he was very knowledgeable in purchasing parts…read more Great positive attitude!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!