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AutoZone Auto Parts

5.0 (2 reviews)
Closed • 7:30 am - 11:00 pm

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3 months ago

Eddie G was very helpful with changing my brake light! Very kind and amazing customer service!

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9 months ago

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Virlar Automotive Group - Automotive paint reducer 5 gallon--available now at Virlar Automotive Group, Laredo TX. Perfect for car paint, body shops, and auto repair!

Virlar Automotive Group

(28 reviews)

Do not even attempt to go to this shop. They have poor customer service. They supposedly order…read moreparts yet don't arrive. They schedule appointments but aren't prepared to install the part(s). I wish I would have seen the reviews in advance. One star is being generous considering they waste your time and are rude to customers.

I had a very poor experience with Virlar Automotive Group in Laredo. The pricing was changed…read moremultiple times without explanation--first quoted at $130, then increased to $420 the same day. When I asked for a breakdown of the charges and clarified that I only wanted one part instead of two, they refused to explain the pricing or provide details. When my father went to pay, he was not given a receipt and was told they "Don't provide receipts," which is very concerning. The vehicle was dropped off at 9:37 a.m., and by 2:43 p.m. we still had no update. Despite being told I would receive a call back and that I could check in at 2:30, no one ever contacted me. When I called to simply ask whether the car would be worked on--since I was going out of town--the staff member I spoke with was extremely rude, dismissive, and unhelpful, Condescending stating she didn't care about the situation and telling me to just come pick up the car. The manager also provided inconsistent information, including giving his name incorrectly more than once. Her behavior took me out of character; it made me ill to the point of shaking. Overall, the lack of transparency, refusal to explain charges, no receipt provided, poor communication, and rude behavior from both management and staff made this a very stressful experience. Customer service was completely lacking, and I would not recommend this business based on how this situation was handled. They do not deserve 1 star.

Rush Truck Centers - Laredo

Rush Truck Centers - Laredo

(1 review)

Absolutely the worst place to go to possible. To have the rush name on it , they should be…read moreashamed. The service advisor lied and said my truck wasn't there for a week. I had to show up and verify that my truck wasn't there, and he still lied and said my truck wasn't there. He said that I had five trucks ahead of me , then he said I had 30 trucks ahead of me. That did not start trying to do anything with my truck until I called corporate. I was charged for things that they said they did that did approve the work for. The communication was terrible, and did not have any emails that would keep me informed. The cut our belt and said it was not on the truck. We had a replacement belt sitting out in the open that they said they could not find. The shop foreman then told my co driver that he was going to tear the truck up looking for it and charge me for it. The shop foreman made good on his threat by charging more money and our bunk was a mess. They intentionally over charged approximately 3,000 for the work done and when service over heard me on the phone with corporate, then the service writer immediately changed the cost to approximately under two thousand because they new they were wrong. I still had issues with my truck afterwards because of the terrible job they did fixing it. I still was charged for items that I never approved or new about even with the correction made to bill. They are prejudice against black and white people. I also have documentation and pictures of how they tore our truck up. The service writer with the tattoos threatened Ezekiel due to him calling corporate. The work had to be redone. Laredo also punctured our flex pipe to our turbo causing loss of power to our turbo. The customer is Ezekiel Sherrod with Qualiy carriers.

From the owner: Rush Truck Centers - Laredo is a medium- and heavy-duty commercial truck dealer in Laredo, Texas,…read moreselling new and used Peterbilt trucks and Blue Bird and Micro Bird buses. This location provides parts and service solutions for all makes and models of commercial trucks and buses, as well as mobile service and same-day Xpress Service repair estimates and preventive maintenance. And all Rush Truck Centers locations offer customizable Maintenance Plans to help you manage the ongoing expense of maintaining your vehicles.

AutoZone Auto Parts - autopartssupplies - Updated May 2026

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