Unreliable internet service (have to reboot constantly); slow (even after two onsite visits and several modem changes); technical support that offers vague or no explanation for service interruptions. If pressed for a reason, the response makes it sound like you (the customer) are the problem (even the cause was theirs). This is NOT a vendor of choice. If anyone in your household works from home, you can count on service being down when you need it most. read more

Fiber cuts off maybe a little over a thousand feet from our house and they refuse to run fiber to my house

I have to reboot the router every three or four hours. than it will go completely out. I call tech support. they trouble shoot. no help, they send out part changers (techs), they change parts. two or three hours later. I have to reboot the router ever two or three hours. don't waste your time with this company. I live in a rural area. their cable is not on utility poles, it on the ground. I just don't understand. read more

GoNetspeed is the best ISP I've had, period. Service went out after a storm two weeks ago; I called and spoke to a human who dispatched a technician to my home. If they were any faster, they'd be an ambulance service. Was repaired in 10 minutes and I was back in business. I hope they're able to keep this level of customer service as they grow the business. read more

STAY AWAY! I cancelled my service, but the equipment was attached to my wall and I wasn't able to get it off in order to make the return. I scheduled an appointment for a tech to come, but had to cancel twice. I care for my 90 year old mom with Dementia and at times I have to move things around. I called yesterday to cancel today's appointment, but they came anyway and when I wasn't here the person in the truck left a message getting on my case for not being here. I HAD CANCELLED!!! So, I called "customer service" and I was treated totally disrespectfully by two women in a row. The first wouldn't even give me her name. The second kept talking over me and I was forced to raise my voice to get her to hear me. UNBELIEVABLE! After dealing with that I tired to contact the president in Rochester...true to form, there is NO CORPORATE NUMBER! They just put you back into the same "customer service" nightmare. I am so SICK AND TIRED of these companies taking people's money then thinking they can treat us with utter disrespect. When the head of a company makes themselves unavailable to their customers we know he doesn't CARE!!! STAY AWAY!!! read more

Constantly sending out sales rep to Neighborhoods to do doorknocking and leave off pamphlets. Ignoring no soliciting signs and leaving stuff in mailboxes. Truly a trashy sales tactic. read more

Worst intranet service in the history of intranet!!!!. Cannot stream anything, it's the only service offered in our town so they don't care.

I was excited about trying Net speed , I heard an add on the radio. Do not waste you're time , customer service is no help they leave you on hold and give you wrong information. I was asked several times to register and give my credit card which I did , never received a date or help . I had to cancel my credit card and receive a new one, sounds real shady to me Michael downey read more

We had terrible service from Consolidated in Maine (10 and 1 - the best they had). We decided to go fiber with GoNetSpeed. Today we have 250/250. Super fast. Cory and Andrew went through the entire process explaining each step. They helped us to work a solution that avoided drilling holes in walls and also a work around on how to power it with what we had. Last week - could not work - no internet - called GoNetSpeed on Thurs, they dropped cable Fri and here we are at 11 am on Mon with amazing internet. read more

I have a billing question, or what I think it's a billing mistake, I have tried to call GoNetSpeed for two days using their 855-891-7291 listed number. The automated service just put you into a continuous loop. I got into their phone directories and tried to contact their customer service Director Brett who is yet to return the phone call. So I tell you this awful tale, because GoNetSpeed will not talk to you or have no humans working there... Sucks to be a customer read more

Best internet company I've ever had! Great speed, no outages, and most competitive pricing. Very sad to have moved to an area not currently serviced by them. read more

Since Frontier Communications has excluded Fairfield Ct from their fiber build out, I went with Netspeed. Installation was quick and easy and the service blows away what I had with Frontier. Customer service is poor on the residential line, but for the 2 issues I had, I selected the business option. Issues were quickly resolved read more

Excellent service ,great company, great product. Very happy with my choice of Go Net Speed

Excellent customer service from Albert Perez. He had so much patience with me despite my being a technoboob. He walked me through problems that had more to do with my router than the gonetspeed service. He understood that to the customer, it doesn't matter where the problem lies - until the problem is resolved, the entire experience is negative. He stayed with it until he could deliver on the gonetspeed promise of lightning fast internet! -Gale Levin read more

Worst service ever! Don't switch, bought the router they recommend for 180 and it drops daily. Had service come out and they said it may be a bad router. Good luck! You're on your own! read more

I've never had an ISP who does not engage with their customers in real time. When my connection stopped working and I called tech support, I was put on hold for an hour. When someone finally answered, they didn't even engage with me, just took my name and said a technician would call me me back. When no one called, I emailed them, and they said that they have opened a ticket and someone will get to it when they can. This is supposed to be a 24/7 service, but it takes days to even get to talk to a technician... read more

So far no good, I miss the cable company I had before. Where do I begin? Salesmen were going door to door trying to get everyone in the neighborhood signed up, I asked if the price would go up a year later, this young man tells me no, we're putting you in as a 're-roll'. I asked if he could put that in writing for me, he sends me an email from his personal gmail account. I found out after installation that I was lied to and they asked me to forward the email. No apology and the price will be going up. Great. Next, they bill me for a higher package and when I call multiple times to get the charge corrected they tell me they can't change it online and to only pay what I owe. Here we are a month later and I'm getting threatened by email that my service will get disconnected soon due to a $20 balance. I called customer service 2 days so and I'm still waiting on a response. Another thing I didn't appreciate is the second hole drilled into my hardwood floor without asking me first, all they had to do was pull the existing cable cord out of the existing hole and run the fiber in the perfecting good already drilled hole in my floor. Customer service is hard to reach and their automated system often loops you around. Lastly, the internet drops more than my previous service and the internet is slower despite the (on paper) speeds being higher. I've experienced nothing but grief with this company and the savings isn't even worth it. I'm not sure what's more frustrating, having to keep calling customer service or having important zoom meetings drop in the middle of my presentations at work. read more

We have had GoNetSpeed for a few months and have issues with pixelation on our smart tv. We are using a Roku and we have the $50/month 100 Mbps upload & download speeds Direct fiber optic connectivity No modem rental fees No data caps Symmetrical upload & download speeds and we bought a NetGear AC1600 Smart WIFI ROuter Dual Band Gigabit able to support WiFi speeds up to 300+1300 Mbps Our Internet is slow while using facebook and streaming on our Roku. I have been on hold for over 10 minutes trying to get tech support.... read more

When we had an issue with our internet service being unavailable, GoNetspeed was at our apartment early next morning to troubleshoot the issue--John, the representative, was very communicative, helpful, and overall just a friendly person to have around--and when it was discovered that the issue was not with our set-up but the main cable outside, another company was contacted to service it right away. When our internet service was restored, GoNetspeed gave us a call to confirm everything was working. We were very grateful for such prompt and supportive customer service throughout the entire process! read more

AWESOME! GoNetspeed is the best internet around. Faster service for a fraction of the cost. Installation was quick and easy. They are out of your house in under an hour. We have had our internet for a little over a week now and we have had zero issues. Even with the heavy rain storm we never lost service. We stream all of our tv from Netflix, Youtube tv, Amazon Prime, etc. and have had no problems. Another great reason to swtich, they won't jack up your price after a year like Comcast does. Lifetime pricing!! If they have it in your area I recommend switching over right away! read more

We have been very pleased with GoNetspeed. We heard about them through numerous friends in our community and have waited years for our area to have a Comcast competitor. They were incredibly accommodating, provided quick installation and reliable communication. We highly recommend them. read more