Anyone calling this company the best cleaning service ever, obviously have no others to compare them to. I have given Gomes 2 chances. I used them a few times 1-2 years ago. The crew at that time was actually quite thorough BUT the owner could never get scheduling correct. I wanted them to come every other week, same time. They were sometimes a no show, or the time would change or I was constantly following up to ensure I was scheduled. So I fired them and found someone else. Unfortunately she retired earlier this year. So, unable to find a service I was happy with, I decided to give Gomes another try. They charge me over $300 for a first time deep clean. Ok, fine. When they left, I inspected their work to find trash underneath the bed, return vents still dusty, toilets still dirty and the kitchen backsplash still grimy. I had to call them back to finish the deep cleaning that I paid for. The lead cleaner apologized profusely and blamed the lady he was working with, stating that she was new and not his regular partner. Still needing a cleaner, I had Gomes to schedule me for regular cleanings. With my other housekeepers, when they finished cleaning, it was obvious she CLEANED everything. Paintings, blinds and items on counters would be shifted, furniture would have a beautiful sheen, the wood floors would be slightly wet, there was no sight of dust on any wood surrounds (crown molding, chair rails, window sills, floor boards) the carpets would look like new with vacuum tracks and the hous would smell A-MAZING. With Gomes' crew, the house looked nice and straightened up. It did not smell fresh and amazing. There was no sheen to the furniture and after 3 cleanings, I noticed furry dust on the window molding, headboards and return vents. So I decided to leave a list with my husband of all the things they needed to pay closer attention to. The cleaners read the note, informed my husband that they were not cleaning the house, told him to call Management and they left. When I spoke with Daniel via text (right, he didn't even pay me the courtesy of a phone call), he condoned his crew's behavior. He blamed me, stating that what I requested (basic cleaning tasks in my mind) would have cost more and taken more time. A more suitable and professional response would have been for Daniel or his crew to explain that, proceed with their definition of cleaning and ask if I wanted them to come back to address the items on the list. Sorry for the long post. Bottom line, if you want your house cleaned right and want to deal with a professional company, look elsewhere. This company is hands down -- the worst! read more
