This was such an unfortunate experience. On my second visit to his office I was administered a hearing test while still experiencing an ear infection. The technician was placing a headset without protective covers on the earpieces. I removed the headset and explained my infection could be worsened by the unsanitary look of the device and I could infect another user. He returned with two single sheet paper towels which he folded and placed against my skin and the earpieces. This along with the fluid in my ears had to affect the results of the test.
I then saw the doctor who after examining my ears, gave the cover he removed from the scope to his assistant who placed it in the sink which clearly indicated that it was not being disposed of and would be reused.
I was unaware he re-prescribed ear drops that he had instructed me not to use because of the sensitivity and itching they had caused. After picking up the prescription and realizing it was the same medication I was previously prescribed at an urgent care facility, I called to express my concerns. In a return call from his office manager Denise, not the doctor as requested, I explained my issues to her. She informed me I could not speak to the doctor and was defensive and rude. She claimed that ear covers should have been used (the paper towels provided would seem to make that assertion false). She further explained that the scope covers were washed in a betadine solution before being reused. She was insistent the pharmacy gave me the wrong medication which was not the case as I later called the pharmacy to confirm they had filled the prescription as written with a generic version of the medication. After much back and forth Denise tersely told me to not return to Dr. Golightly, and that my records would be forwarded upon request. In all fairness, Dr. Golightly did place a call after my conversation with Denise however, I was on the phone with the pharmacy and unable to take his call.
Given a heightened awareness of the importance of sanitary protocols these are unacceptable medical practices and they could improve their level of cleanliness, professionalism and standard of care. Go Elsewhere! read more
