The only reason they get 1 star is because there is not a way to give them a zero. I have never been to a store that cared less about their customer and maintaining their business. At first I thought it was just one employee but it actually stems from the managers down. It first started when I broke my driver shaft. I used a extra stiff tour pro shaft and when I asked it to be replaced, the worker laughed and told me that "a golfer like you doesn't need that shaft" meanwhile my club pro fit me for that shaft... Next while reshafting the same driver they lazily used the wrong driver head shaft connector. Instead of a R1 they use the R11. There are only 3 options there for taking the technology out of the driver I bought. While waiting for that same shaft, I asked to test out a new driver because I was debating not reshafting the driver but just purchasing the new one. I was told that it would cost me $30 to test the driver out. This was the last straw. I freaked out and thank god the manager Jay was a decent person he gave me a club fitting and hooked me up. This is the only reason I went back but it soon bit me right in the butt. I bought RSi 2s from this location a $1600 value. A club broke a little over a year after I bought them. I spoke with taylormade and all returns need to go through the stores. They were very distance and not help while processing my return. I asked if I could swap my club out because taylormade told me that's how many stores operate. NOT HERE! They told me they never do that, so I asked them to call taylormade. Then they really told me to beat it, the worker fake dials taylormade and tells me they are closed. A major business closed at 11 am on a Monday in July.. I called when I got in the car and reach a associate within minutes.
I gave them the benefit of the doubt one time and it was the wrong decision. FOOL ME ONCE SHAME ON YOU, FOOL ME TWICE SHAME ON ME. I will never purchase one more item from this location. I hope this purchase deters many people from going into this store and they visit the golf Galaxy right down the street in Dublin. These people do not deserve the business. read more