Guy who regripped my clubs told me "I have good will clubs". Honestly just getting into the sport and they're my dads old clubs so they probably aren't the nicest but I felt the comment was unprovoked and extremely rude. read more

So I made an appointment to see if I needed a new driver. I do for sure. Ben is the one who helped me and he is fantastic. He was patient and gave me all kinds of tips to improve my game. They will continue to keep my business. I am buying a new driver read more

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I purchased a set of clubs, and on my first time out I experienced an unfortunate issue. The head of the 4 iron took off with the ball the 8th time I swung the new club. It was a very odd thing to happen to a brand new club, and my confidence with the set flew away with the club head. I contacted Golf Exchange and spoke with Jarrett. He was very helpful and got me a replacement set with no issues. I would recommend Golf Exchange for their excellent customer service and ability to understand the customers' point of view. I couldn't be happier with how I was treated. Thank you again. Your help brought back more confidence with my clubs and my game. I will be sharing the amazing experience with others. Until next time - Wesley G read more

Usually come here to get all my new clubs, but might reconsider for future occasions.... Ordered an Ai Smoke wood back in beginning of September, and just received it late January. When I ordered I was originally told 3-4 weeks. No problem, rights? Seems like the normal. Month goes by - no news. I call the following week to see if there is an update, and was just told that someone would reach out the next day after they get an update from callaway. Never got that call. Same song and dance for the next couple months, until we get to January.... Received a call to ask how my club was, because they were closing invoices from the previous year. Told them that I never received it, no reassurance that it would arrive soon, or even an explanation as to why it was taking so long. Overall BAD communication and poor customer service read more

Horrible experience here. I left a 1 star review on behalf of Golf Exchange for all the screw ups that occurred while I was a customer there. Eric (The General Manager) called me at 8:45 pm on Saturday and left a long anger fueled voice mail. It stated that if I didn't remove the review he would personally go online and ruin my name and told me "how easy it was" I have never been treated this way as a customer by any company. Eric is obviously in need of formal management training and also personnel training which he is lacking tremendously. After dealing with Eric I now know the issues with Golf Exchange is from top down. As there is no accountability. I won't ever return. read more

Walked in with full intentions of spending money on a new set of clubs but couldn't get anyone to help me. So after standing around for almost fifteen minutes I left. read more

Ben, did an excellent job. I never felt rushed or pressured to buy any of the models we tested. Together we walked through the data so I understood the process he used to narrow it down to two choices. We then repeated a couple of swings to finalize the choice. I can't imagine anyone doing a better job. I can't wait to get my new irons. read more

This is the first time I've left a review on anything. My girlfriend and I walked in on a Friday night looking to get a new set of clubs or something for her to get more into golf with me... Ben was the absolute biggest help for her and even gave her a few well worded tips that really helped my girlfriend understand how a swing should look and feel when she was testing out various types of clubs. I can't give Ben enough praise with how much knowledge he has with the game and his analogies for teaching the game. I even asked if he has sessions or lessons on the side that I would be able to take. Thanks so much Ben. We will be back. read more

Golf Exchange in Florence is awesome. I used to be a very frequent shopper there (we all have our weaknesses) and felt very comfortable with the staff. I won an iron set so I paid $50 to get fitted and have them tell me what I needed. Blake (who's no longer there I believe) got me fitted perfect. Love the feel of my clubs. I later went in to get retro fitted for a new driver and worked with Greg Cooper. He's very smart when it comes to golf and easy to work with. I've taken a couple clubs to them to get regripped, and they usually can do that no problem (it's a little pricy, so if you've got some patience you can easily do it yourself at home for less). I also went to them because I was reshafting a club and needed a single ferrel and they gave one to me for free. Not a super huge deal because they aren't expensive, but it was a nice gesture. This is a great store. read more

Rude unprofessional people! Destroyed shafts and made clubs inch shorter then I wanted. Blamed on me because they took wrong note. Besides that they will scam people and try to sell expensive clubs to people who can't get golf ball of the tee. Watched with my own eyes. Some people working in there are clueless and should not be in Industry that require precision and attention to details. Horrible experience read more

The best place in Cincinnati area to get clubs or golf "anything". They will help you step up your game. I've purchased clubs, shoes, balls, and shirts from them. It's great to talk to experts who play the game and understand customers who shoot 70 or 100. I also love that they have a great selection of new and used iron sets. With their hitting area and measuring devices, they show you the difference between two clubs in very clear terms. They're also friendly - always willing to help out. read more

Not friendly to women. Went in twice for alignment sticks and was treated as a nuisance. Was told to call before I came back in to ensure they got them in. I then called and was rudely told they would call me when they were in... never even took my name or number! read more

I support them, what the brand (golf exchange ) does for the golf community, it makes it easier for new golfers to get involved and I take my business here rather than pretentious golf stores like some around this one read more

Great service and custom fitting where I spent two hours trying different irons to find the best fit. I had a great experience. Staff was very knowledgeable And helpful. read more

Long-term customer and will not be back. I come In to get work done and told to busy. I came in to work on one club and have 3 other clubs bent and there were three people working with only 2 other customers in the shop. read more

These guys are top notch! Treated me very fairly on my trade-in, and helped educate me on the best set for my budget & experience. Greg Cooper was phenomenal to work with, and I'm sure I'll be back for all of my future golf needs. Thanks, fellas!! read more

Stopped in recently on a trip thru the area. One of the best golf shops I have ever been to. Great customer service. Full service shop - repairs, regripping and other custom club work available. Indoor hitting room with computer aided swing analysis. They also take trade-ins and offer fair value. Ended up buying a set of clubs before I left the area. A definite stop for any player in or traveling thru the Florence, KY area. read more

The Golf Exchange has the top golf brands and will custom fit the clubs to you. (at the same price the big box stores will sell you a standard off the shelf set) The staff is friendly and knowledgeable. It was so cool to hit the 5 top clubs I was interested in, and have the computer show me which one performed best. You can trust these guys to improve your game without breaking the bank. I used the Cincinnati location-8118 Montgomery Road #16B, Cincinnati, OH 45236 (513) 791-1698 . Next to Half priced books. read more

I have purchased all my equipment from here. Fair pricing and the staff is always ready to help. Coop always goes out of his way to help me buy the right stuff for my swing. Thanks guys. read more

Golf Exchange has wonderful customer service. It is definitely the best place to get fit and purchase equipment in NKY. Thanks!

Coop is the greatest!!! Great service from him!!! Would recommend him highly to anyone looking to get golf equipment!

Great experience! Awesome service with the customer's best interest a priority. Highly recommend to anyone from beginners to low handicappers, male, female, young and old. When dealing with a mfg issue out of their control, they provided several options and went above and beyond to make things right. Kudos to Eric for taking care of me. Definitely a customer for life! read more