Do not, I repeat do not do business with Golf Cart Outlet in Wilmington, North Carolina. Went to purchase a six seater golf cart on May 27, 2026. They didn't have what we were looking for, but we were told they could build us a custom one in four weeks. When it wasn't done in four weeks, they at least gave us a loaner for a few weeks while I had family visiting from out of town. The one positive out of all of it. When we went down there at seven weeks, the golf cart, they showed us was nothing like what we ordered. The owner wanted to do everything he could to not refund our money but rather to make it right. Admirable, I'd have to say, however, lots of promises made, and no promises kept. Lies after lies. 12 weeks later, still no golf cart and still needs to be painted with graphic design they were supposed to be able to do, among other things. That was going to take another 2 to 8 weeks, depending upon the choice now. I'm done! Asked for my refund, which is now pending and we'll see where that goes. I'll update if other action has to be taken.
Can you imagine what service would've been like? Another customer in the showroom on July 23 said he hopes we get better service than he was getting. Lots of red flags from the beginning. Should have known better! read more