My last exam and order was at a national chain, so I figured I'd support local businesses and…read moresplurge to get a pair I really liked. Got an exam and ordered a pair 02/21. Was told it would be a few days and they may arrive by the end of the week. Didn't hear back the next week, didn't hear back the following week. After calling, I was told my order would be ready 03/07. Picked up my glasses and as soon as I got them home and cleaned, I realized there was a pinpoint dot in the coating on one lens. Came back to drop them off to be repaired on 03/09. Was told they'd be repaired in a few days. Called 03/16 and was told they'd call me back. Called 03/17 after not hearing from them and was told that "maybe they'd be ready by the end of the week". I did everything right. I went to a local business, I spent almost $500, I called every step of the way to remind them. I got FAR better service at a chain and it was free. Last time I ordered glasses I spent nothing out of pocket and they arrived in a week and a half. It's been almost a month, I paid $500, and I still don't have my glasses. And no one who works here returns phonecalls. Don't patronize this shop. The service is worse than a chain and in the four times I've had to visit the store, no one has been in it. Small wonder.

This is the worst practice I've been to and I've had glasses or contacts for 25 years and many…read moreoptometrists. The first thing the optometrist says to me, even before asking my name, looking at my file, or doing an exam is if I want to try daily contacts. This is not based on anything medical. He says they're much better and they only cost 30% more than monthly which I currently use. Well he can't do simple math because I found out later that they are actually 300% more- even with rebates and insurance. The lenses on the equipment are dirty and cloudy which makes the eye exam harder to do. They ask me if I want to try daily's. I said sure why not I'll try them. And they will not give me a prescription until I try them. Well it's nice but not enough for me to pay over $800 a year for contacts. I request a written prescription so I can buy my regular contacts online where it is half the price. They send over a prescription for a specific brand of daily contacts. I say no I want monthly. They say they can't give me a prescription for monthlies unless I try them. What?! They never told me this when giving me the sample. I didn't know I was committing to getting daily contacts when they handed me 5 days worth of lenses. They insist and say other optometrists don't care as much about their customers which is BULLSHIT. So I have to go in AGAIN and get the sample. After a few weeks, I request a prescription for monthlies. They send me the daily prescription again!! So I ask them again- please send me a monthly prescription. They do send one but it is again BRAND SPECIFIC to B&L. I didn't realize that until I tried to order myself new contacts online and it was denied. Because I tried to buy a different brand of monthly contacts that I prefer and know very well after using contacts for over 20 years. So how many calls and visits does it take to get the single prescription I need? With all of my previous optometrists- it was one simple email after my eye exam. None of them have tried to sell me super expensive, brand specific daily contacts. BEWARE OF THIS UNETHICAL AND INCOMPETENT PRACTICE.

I'm updating my review because these negative reviews are year's old and should be disregarded…read more I've gone to Dr. Palmer for almost 40 years (he was young when I started!), and he's given excellent care all of these years. I've had laser surgery on a hole in my retina and two cataract surgeries. Highly recommended!

My doc referred me to Dr. Palmer about an ongoing dry eye condition…read more The appointment started badly from the beginning. First, Dr. Palmer was running an hour behind on appointments, and the front desk didn't even have the courtesy to tell me when I checked in, only when I asked 45 minutes past my appointment time. Next I met with members of Dr. Palmer's staff. All of whom were very friendly and informative. They are the ones that get the 2 stars. They conveyed my situation to Dr. Palmer who told me it wasn't as bad as it could be (true but it still sucks when your eyes feel constantly irritated) and then offered to write me a prescription. Several other doctors had specifically advised against the drug because of side effects so I asked Dr. Palmer why he thought it was a good idea. His only response, I like it and think it works. This is how Dr. Palmer was with most of the questions I asked that were a little more specific. I know doctors are busy, and I know patients can be annoying, but I didn't like that I felt badly for asking questions.

I had a terrible experience with Dr. Dalporto. Not only was she unprofessional, but she provided…read moreme with the wrong contact lens prescription for 2 years. I had difficulty seeing anything up close with the contacts I wore that were based on her prescription. Reading books, checking my watch, or reading on my phone was impossible due to the blurriness. It bothered me for 2 years, and I was very frustrated with the issue. I asked her to adjust the prescription several times. She made slight adjustments, which were not helpful. She finally told me she could do no more, or I would have trouble seeing things far away. She also told me that it was normal to have blurry vision while wearing contacts when looking at things close up because contacts are different than glasses. This was incorrect information! I wasn't sure what the problem was, but I figured it was my eyes. Eventually, due to the discomfort, I gave up wearing contacts unless it was absolutely necessary. The issue was finally resolved when I took a trip to Taiwan and consulted an optometrist there who told me that the prescription Dr. Dalporto gave me was entirely wrong and too strong. They said that she should not have simply given me a prescription based on whatever the vision test machine determined. Every prescription needs to be adjusted based on each individual's lifestyle and habits so that anything--both close up and at a distance--can be seen clearly and comfortably. I received a new prescription, and when I tried the new contacts, I immediately noticed a huge difference. They were so comfortable, and I had no trouble seeing or reading things on a computer, on my phone, or close up. The problem I had with blurriness that had been bothering me for years was finally resolved! Now I can wear contacts again--every day, all day. I went back to Dr. Dalporto and asked her to adjust the prescription on file based on the new prescription. She simply copied the numbers directly from the Taiwanese prescription and checked my vision. It was 20/20, of course. Had she actively tried her best to help me achieve the most comfortable and accurate prescription years ago, I would not have suffered so much with blurry vision when trying to see things close up! When I complained, the office manager was cold and impatient and didn't apologize for all the trouble I had been through. Instead, she asked me, "Is there anything else?" At this point, I was so fed up with this mess and so shocked at the customer service I received that I decided to change optometrists completely for my own vision care. One of the fundamental jobs of an optometrist is to give correct, comfortable contact lens prescriptions to patients. If they fail to provide an accurate prescription, it raises serious doubts about their professional competence. This experience proved to me that Dr. Dalporto doesn't care about her patients' vision, nor does she try her best to solve the vision issues they have. Instead, she is very passive, only does what she is asked to do (but poorly), and performs vision tests that a robot could do. In a word, she is incompetent. Don't go to Dr. Dalporto. She is totally unprofessional and won't give you a correct prescription!

I called to make an emergency eye appointment. They don't take those. I had never been there before…read moreso they took all my info and made me the next available appointment. I gave them my vision insurance info and they said they accepted it. I got a call a few days later by a women at the front desk asking for my insurance. She told me the call center said that (why is a call center telling ppl if they approve of ins or not???) she said she would look into it and get back to me. I never heard from her. I called the AM of my appointment which I got a text confirming the appt but the office had never heard of me and didn't have my appointment. The women at the front desk were beyond rude! I would never even make another appointment there again.

Best optometry experience I've ever had! Every single person exuded a great blend of friendly +…read morerelaxed + competent. The "what's better, A or B?" test which has been stressful at other places was easy here. I got more useful info about my eyes than anywhere else. Highly professional, informative and enjoyable!

What can I say about Dr Kohn, he is simply THE BEST!!. What Doctor goes out of his way on a…read moreweekend no less than to see how you are doing post cataract surgery. Dr Kohn continually gives the best no BS explanation on your eyesight. He is so personable, and friendly. He goes over the health of your eye in great detail and lets you know how things are. I cannot say enough about him, he is the best.

Great help with my daughter picking out glasses after she had trouble finding something she liked…read morecovered by Medicaid/Allkids at another optician. They do have multiple front staff and an optician sat down with my daughter to go through the trays of frames that were covered. Efficiently, the optician picked on possibles to try on (that weren't obviously too big/small) and my daughter narrowed it down to two, and there was a clear favorite. Their staff had been very helpful over the phone, confirming coverage and suggesting when to visit to drop by (since an appointment isn't needed) but that they wanted to manage their customer traffic for COVID.

Dr. Grinman has been my eye doctor for close to 20 years. He's the only doctor in the small clinic…read more His staff is efficient, helpful, friendly, and professional. I love having an independent eye care office where I know them and they know me. Dr. Grinman has referred me to specialists when needed. It's fun when he weighs in on my frame choices! I think he likes when his patients feel they look good one of his wide array of frame choices. My eye doc for life. (Please don't retire!)

Good place. Trustworthy eye exams from a nice Doctor and staff. Recommend for any family eye doctor…read moreneeds. Dinging one star because I never thought the frame selection was great or expansive enough. Also I just wish they notified me that they recently moved. That was surprising to randomly find out.

So many choices! Always a good thing. Dr Ma is so friendly and professional and it carries through…read moreto her staff. My family has been coming here for years. Love trying on all the different frames for eyeglasses and sunglasses. This place is spacious and bright and always clean. They clean the frames after they get tried on too so those frames are always clean for the next person. Its always a great visit.

I came to town with a worsening eye infection that I got visiting a fancy spa a week before I flew…read moreout. My friend credits Dr. Joseph Garber with saving her vision when she came back from vacation with a detatched retina, so she called to see if I could get in for an emergency appointment. Thank God they got me in within a few hours, to see Dr. Gina Rogers. When I arrived, reception was warm, & I was called back to a room quickly. Nora numbed my affected eye to gently measure my eye pressure, gave me a vision test, and then documented my detailed optical history, symptoms, and pharmacy to call in prescriptions. Dr. Rogers came in shortly after. She was warm & compassionate as she thoroughly looked in both eyes. She prescribed me 3 different things, to be thorough. By the next day, I was feeling much better. I am so grateful to the very warm team who got me in so quickly! I am so grateful to Dr. Rogers for letting me squeeze into her schedule when I was so miserable. My friend has recommended this practice to others for years. After my emergency visit, I saw why. I highly recommend too!

I've only had one visit, but the experience was terrific. The staff and doc with whom I interacted…read morewere professional, friendly, and thorough. It was refreshing compared to the all-too-often assembly line environment at some of the big hospital systems, and it gave me a lot of confidence in their ability to serve me well with my eye procedure.

I am a 34 year old police officer that has been plagued with poor vision for most of my life. My…read morewhole family went through LASIK and PRK, but my eyes were too bad for those procedures. I was referred to Dr Epstein in 2023 for a procedure called Implantable Collamer Lens (ICL). As I was tired of my eyes being tired all the time from contacts and glasses, plus the inherent risks of wearing them at my job I pursued the surgery with Dr Epstein and Chicago Cornea. First off, I could not be happier with staff at the offices. They were professional and kind and I rarely had to wait long to be seen. Second off, Dr Epstein was great to work with. He was able to answer every question and I never felt uncomfortable. Now to answer the question about ICL. I could not be happier with the results of the surgery. Within days of the surgery I was able to see "normally", which I had not experienced since I was 8 years old. 14 months later and my eyes are 20/20. I do not experience tired or dry eyes and I do not have problems with bright lights and "haloing" as several of my friends and family experience still from LASIK and PRK. Ultimately I feel the ICL surgery is a life saver for me and my job as I need to be able to see in great detail and in any conditions without fail. If you are not a candidate for LASIK or PRK, do not hesitate to see if you are a candidate for ICL. My only regret is not finding the procedure sooner (it's been around for quite some time).

Three hour wait to be seen for 5 minutes. Don't go! there are better doctors, better placesread more