This was literally the worst customer experience I've ever had. My wife and I drove 30 minutes from Centennial to try out Golds Gym for the first time. After walking around and seeing body builders left and right, we decided this wasn't a great environment to build confidence for 'normal' or 'average' gym people. My wife is really into fitness and this was the birthday event for us to have time at a new gym with the kids in school. We paid for day passes online ($25/ea) and I stuck around at the receptionist counter to get a refund while my wife went out to the car. We were in a rush to go try out a different gym so I was anxious to get out of there. The person at the desk sat on hold on the phone ignoring me and the person in front of me for about 5 minutes. Finally after getting off the phone, she acknowledged me. I asked for a refund, she said she would have to ask the manager, Olivia Something. 2 different times the front desk person went back to tell the manager, I was waiting. From where she was in her office, she was directly in my line of sight and could feel me looking at her. After waiting about 8 more minutes I went and stood at her office door and asked her to refund me so I could leave. She talked to me like I was stupid and said she could only refund my wife because she didn't see my name associated with a purchase. I could see my name on the computer screen and pointed that out to her. She said there was no purchase associated with that name, which is ridiculous because I had to put my credit card information in for my day pass. In the end I was so frustrated I just left, $25 and an hour and a half wasted on my wife's birthday. Thanks, Golds Gym, and General Manager Olivia! You guys are setting new heights for customer service standards everywhere. 0 out of 5 stars.
I sent this review to the Golds Gym Facebook account and there response verbatim was "Hi Joshua, Thanks for reaching out! For any questions about memberships, cancellations, billing, or feedback, please contact your local Gold's Gym directly." read more