When you do business with anyone you deserve to be treated fairly and with respect. For a car,…read morejewelry etc. When you give your word to a customer it should be honored. When you sell merchandise you then expect the buyer to resell more to the next person which is why I found this transaction to be disheartening. I recently inherited some silver jewelry. I cannot wear silver. Because of the positive reviews and that my husband used Alvarez to purchase batteries for his watch he took the jewelry to them. The jewelry was weighed and a price was quoted. My husband asked if the quote would still be honored the following day. Alvarez said yes. After coming home and discussing it with me we decided to accept the offer. My husband went back to Alvarez the SAME day and he lowered the price from the original offer. Obviously my husband asked why? The WOMAN said, its because you probably took the jewelry to other places and came back here because our offer was better. Huh? Seriously? What a rude and unprofessional thing to say. I will be honest and say that my husband eventually took the lowballed amount but for the difference it was not worthwhile to try and pursue. I have learned some very valuable lessons. TRUST NO ONE. Always get a quote in writing and that someone's verbal words are only as good as the person giving it. I sincerely hope that Alvarez Jewelers enjoys the money that they shorted from us as apparently Alvarez Jewelry needed the whopping $50 more than we did.

Terrible customer service, wanted us out the moment we stepped in. Very odd experience, it's like…read morethey don't want your money.

Took my Swiss Army watch in for a new battery. Gus examined it and gave me a description of the…read moremechanism and function. He then noticed that the seal was not the correct size and it allowed dirt into the watch. I was amazed because I have noticed this happening over the last year or so and did not know why! He brought the watch over to me from his bench, described the need and how he would fix it and then got to work. He was so kind and fun to share the time. If you recognize ite.s in his shop, he is from Stratford Square mall. Was there over 20 years. Highly recommend. I am taking a necklace to him soon.

What a wonderful experience! I called Gus and explained that I needed a wrist band replacement.He…read moreinvited me into his store and took excellent care of me. The new wrist band was replaced in a few minutes along with an excellent conversation! Thanks Gus!!

After the bad experience I had shopping at Michael Hill, I was a bit intimidated to go into another…read morejewelry shop. I hate feeling like I am wasting someone's time if I ended up not buying anything. The sales lady helping me at R&H didn't make me feel that way at all. She was friendly and knowledgeable. I told her the type of ring I was interested in and she showed me a variety them to pick from. I ended up spending over $100 less than I would have at Michael Hill and got a lifetime cleaning and one time resizing service for an extra $50.

I had a fantastic experience at Rogers & Holland's in Bloomingdale working with Rae. She was very…read morepatient, showing me dozens of rings and helping to make sure that I got exactly what I was looking for. She helped inform me about the characteristics of each diamond and was always available to help answer questions over the phone, even when she was not at work. A very great personal experience through and through!

Angie is excellent! She is very trusteorthy, provides excellent client care and very professional…read more She handled my transaction within 4 days. I highly recommend her to anyone in need of her services regarding antiques and or other precious items. Laurie M, Bartlett IL

4 stars just because the place was tiny and there wasn't a ton to look at!…read more This is cute little antique shop in Bartlett that I didn't know was in the same building as the dentist! We came here and looked around briefly and found a few items we liked. A woman was there and greeted us along with a younger gentleman in the other room. She let us know we were welcome to take a look around and that she is negotiable on some things. We ended up getting some cute rings for $5 a pop and we all agreed that the woman (Angie I think) was super warm and welcoming. We would come back based on her alone! She was very nice and even told us about another antique-y place near by since we mentioned we were just out shopping at different antique places. Definitely highly recommend checking this place out!

Art is a classically trained bench jeweler and a pleasure to work with…read more I refer all my friends to him here

I needed a few watch batteries replaced and after doing a search,I found Quality Jewelry Repair in…read moremy area. I called for their exact location and price before I arrived. They used to be located inside Stratford Square Mall but they moved to a small strip center on Schick Rd after the mall closed. I left my watches while I went to the grocery store and when I came back they were ready for pickup. They cost me 15.00 each and the owner was very nice. I will definitely be back if I need any watch or jewelry repairs.

We have been to this store twice now and both times our experience has been very bad even…read moredisrespectful. I think a decision was made both times since the time we walked in to not engage with us. We asked for prices of few and the response was always curt with the price and no further engagement explaining the price, the making or anything. We asked to see a few pieces and every time we had to call and wait until someone got the time. Despite waiting for long, no one showed us the silver items we wanted to buy for our kids rather told that it is for kids and we decided to walk away with our kid and left the store. It was the worst experience of any gold shops in Chicago. We decide to go to Devon and make our purchase and glad to say that they were respectful of their customers.

it's a super pricey store. I bought a small silver bowl for 120 dollars (30 grams) where as the…read moresame piece is being sold as 80 dollars in West Devon Street Jewel shops. They have no return policy as well. I would not recommend this place if you wanted to buy jewels for a reasonable price.

Always excellent..... at everything!! From designing to crafting to getting things in from all over…read morethe world to look at to finishing it up and to price it is all excellent!

Outstanding experience here. I purchased an engagement ring and was impressed by the helpfulness of…read moreboth Hunter and Marc. Marc went out of his way to walk me through the process of choosing the best diamond to helping with the design. He was very knowledgeable and made me feel comfortable spending my money here...couldn't be more pleased with the results.

. ..Millard jewelers. No way .. Stopped in to have a…read morepiece of jewelry bent back into shape. The older gentleman at the front is so kind and so sweet. He called a worker up front from the back and asked him to hammer it back into shape. The man from the back asked me if I want to see how he does it so I said sure. I followed him way into the back room he put it around a spindle and fixed it. As he handed it back to me his hand came out and cupped my breast before I was able to knock it away. "Nice" he said... Un freaking believable. I walked straight up to the front and told the man what happened and he apologized and I said you better talk to that ass because this is not acceptable In any sense of the word. As I walked out the nice man said come back soon and don't be such a stranger. Un freaking believable.

Once I found them I had to check them out. I was getting marriedmy husband went to get our wedding…read morebands. They are quick. My husband has sasage fingers, they resized my husband ring to a size 17 yes thats right size 17. The made it look like it wasn't even touched. I had my grandpa's ring that was from the 1940s or so. My Grandma gave it to him. The ring was gorgeous, 18 karat gold and it had three real rubies, but one Ruby was missing. The rubies were old and a different shade of ruby from now a day's. They weren't sure if they could find a ruby, but they did and it was beautiful! I gave the ring to my cousin because whatever she was to be given was stolen by a family member. When I gave it to her she thought I was kidding but I wasn't and she just about passed out. Now my Son wants to ask his gril to get married. He asked me for a jeweler and told him to go see you.