Dr. Umphrey is caring, thorough and completely professional. He spends time with each patient and…read morelistens. His staff is well organized and competent. I never wait more than a few minutes for my appointments which shows they are considerate of our time, too.

It is very frustrating trying to contact the medical center simply to verify an appointment date…read moreand have to wait on hold for 20-30 minutes, this is understandable occasionally every now and then, as things get busy from time to time, but it's becoming regular. It took me several days of attempting to call and being placed on hold for 20-30 minutes before finally hanging up just to verify an appointment. Physicals are very quick and impersonal and it does not appear that records like past levels of cholesterol are kept. It's on the patient to monitor whether or not cholesterol levels are going up or down after getting them tested every year.

Have never had an issue with scheduling with this office. Ive had two laparoscopic surgeries…read moreperformed by Dr Salk and he was great both times. The drs tend to always have students shadowing them here.

I am thankful for Dr. Salk and every person I've ever had contact with here. Thank you for…read moreeverything, for caring and comfort.

I scheduled an appointment for a routine exam. The check in was quick and the receptionist was…read morefriendly. I got called to go back and there was no wait time (typically you're sitting and waiting for the doctor) when Dr. Clifford walked in she was friendly and made me feel very comfortable. I definitely recommend this place

I have had two very negative experiences here. I gave them a second chance-and I will never go here…read moreagain. My first appointment was to put in an IUD. It was a nightmare!! The installation device malfunctioned and the strings got stuck in the device. The Nurse Practitioner then had to take the IUD back out. Yup. All in one session-i had to get one put in (extremely painful) and then taken right back out (also extremely painful). I almost passed out. Then she kept telling me how rare this is-as if that's going to make me feel any better! I couldn't get up, because of the pain, and she had zero empathy. She was pressuring me to get up and leave after lying down for only 5 minutes. IT WAS AWFUL!!! My second visit was with a different doctor, and I was hoping it would be better. Sadly, this doctor was also terrible. He was rude and made me uncomfortable. I was there to talk to him about getting my tubes tied because I know I don't want kids, and I don't want anymore IUDs, nor any hormonal birth control. He didn't even introduce himself. He walked in and started with a snarky question-"so how many children do you have?" And seemed pleased with himself. WTF? I said none. I explained the nightmares I have had with IUDs, multiple serious risk factors for giving birth, plus my age (in my 40's), and being sick of negative side effects hormonal birth control. Getting tubes tied seems the best option to me. I also know my body can't handle having children. He told me that women who haven't had kids are likely to regret getting their tubes tied. And he wasn't telling me I couldn't do it-but that he didn't recommend it. Ugh. And then told me just to use a calendar and to plan to not have sex during my most fertile time of month. WTF??? That's your answer?? He was acting like it wouldn't be a big deal if I had a kid. ITS MY BODY AND MY LIFE BRO!!! This guy had a weird attitude with me, and was judgey about me wanting to get my tubes tied without having had children already?? I would not recommend this practice!

I've been seeing Dr Van since I was 15, that's 20 years and that's insane because I don't think…read moreshe's aged a day in that time? She knows me, she listens to me, and she respects me. I wish she was taking new patients because I would sign my daughter up.

I have been going to Dr. Van many years now, and will until I'm dead. She is, by far, the best…read moredoctor I have gone to in my life. She greets me like I'm an old friend she hasn't seen and remembers everyone in my life and always asks about them. I never feel rushed with her, she always wants to hear, even if I'm complaining, explaining, or simply conversing about non- medical issues. And she remembers the conversations the next time I come and asks about them. I have never had a doctor like this before. I imagine this is how doctors used to be in the olden days. Granted, her old office with Dr. Deluca was cramped and scheduling was pretty terrible and I'm not sure why that was. Going to that office always had me disgruntled, but in the end, I couldn't give up on my doctor. I'm glad I didn't. She moved to a new location with her brother (also a doctor) and I have not witnessed any scheduling issues since. My advice Dr. Van? Don't change. You're perfect!

Highly recommend Dr. Karwal. He is extremely knowledgeable, compassionate, and truly dedicated to…read morehis work. He always puts his patients' needs first and takes pride in the care he provides. He is the first doctor who has ever made me feel truly comfortable and confident about my treatment. His staff is just as amazing--kind, helpful, and welcoming. From the moment you walk in, they make you feel right at home. I wouldn't go anywhere else for the care I need.

Extremely unprofessional office. Saw Dr. Karwal--rushed in and out of exam room. All he did was…read moreyell at me for not seeing a neurologist yet (took them weeks to finally send over referral and then could not get appointment for a couple of months). Barely looked at my feet at all. Received a bill for Debridement of nails-THIS WAS NOT DONE. HE DID NOT TOUCH MY FEET AND BARELY LOOKED AT THEM. I called office to complain and was told they would take care of it. Now I am receiving an overdue bill for the SAME service. WOULD NOT RECOMMEND AT ALL.

I went for a procedure this morning and the whole operation was efficient, nice, friendly and…read moreprofessional. The ladies at the check in were very nice taking insurance information and very courteous. Once inside the team was also very caring, making sure I was fine and comfortable in every way. Overall a good place not too far from the Rhode Islands hospital. Free parking for patients right across the street.

Never in my life have I stood in line for over 10 mins just to check in for a doctor's appt. I…read morewill agree with some reviewers that the admin staff has an attitude. I do think Dr.Sepe is a good doctor.

Dr. Sun is a sweetheart!…read more I have always found her easy to relate to as well as talk to - about any health questions or concerns. She can handle any general practitioner issues as well as gynecological screenings. This is a small practice so you must have patience when your ailment isn't an emergency, but I have always found the doctor and staff to be great at taking time to talk to the patient and really get to the root of problems. If you are looking for a FaceTime appointment with an automated script machine-type practice, keep looking.....these are not your people! I am so glad to have found a great personal physician right between work and home! (This office is located right next door to EP High School on Pawtucket Ave) I know Doc has scaled back her workload over the last few years....if she can not take you as a patient, ask for a referral to one of her well equipped, peers!

Administrative Dysfunction Undermines Clinical Excellence…read more Having worked in a surgical ICU at a large metropolitan hospital for several years during my studies, I recognize what professional healthcare operations should look like. Dr. Mansourati and Nurse Practitioner Ducharme deliver competent clinical care and demonstrate solid medical expertise. Unfortunately, the administrative operations at this practice fall substantially below acceptable standards, fundamentally compromising the patient experience. In properly managed facilities, administrative personnel facilitate care rather than impede it. Here, routine interactions prove unnecessarily burdensome, and front office demeanor frequently registers as dismissive rather than patient-centered. When individuals are navigating health challenges, administrative friction compounds their burden and represents a failure of essential service. Particularly disheartening is watching capable clinical providers have their efforts consistently undermined by operational deficiencies. Healthcare demands collaboration across all levels. When administrative conduct works against patient welfare, it negates even skilled medical work. Until substantial improvements are made, I recommend seeking care elsewhere.​​​​​​​​​​​​​​​​

I would highly advise going elsewhere if you need to come in contact with Rebecca the "Office…read moreManager." From my interactions and perspective, she is abusive and quick to remind you she doesn't "have" to fill the medication she already confirmed you needed with your treating doctor. I woke up with pain radiating down my neck, spine, and arms to a point where I still can't move my upper body. I had been in to see Connie Ducharme a few months back for the same issue (less intense at the time). I called Fairlawn primary care this morning and asked for medication (not opiates) to help with the pain while I work on getting x-rays. I get a VM from Rebecca stating that my PA sent the script to a pharmacy I haven't used in years, which I had already updated with Fairlawn at my last visit, but THEY left it in the system. I called back and proceeded to ask if it could be transferred to my local pharmacy because I am in so much pain I can't drive long distances. I can't move my neck to switch lanes or sit up for long periods of time, etc. No empathy provided. Just Rebecca taking the phone and coming down my throat full force. Rebecca took the phone from the receptionist and proceeded to yell at me. "It's not Fairlawn's problem you have multiple pharmacies on file" - my response was "it was because I updated them during my last visit." I also reminded her that my prior medications a few months ago were sent to the correct CVS, why wasn't this one? She did not have any answers to my questions. She proceeded to say to me "every time you call you have an attitude." That is bullying and took me back. Especially because the last time I was in the office, Rebecca told me to drop her name if I wanted my boyfriend to become a patient, even though Fadi wasn't accepting anymore. Why extend that olive branch to a person that's always a problem? Gaslighting as its finest. Ethics complaint will be filed with the state when I am contacted with Rebecca's remaining details. Upholding patient autonomy, beneficence, and justice means respecting a patient's right to self-determination (autonomy), acting in their best interest (beneficence), and ensuring fair, equitable treatment for all (justice). My best interest was not acted in, Rebecca's was. Bullying me and threating to withhold medication is in direct violation with Rhode Island's Healthcare Ethics.