Administrative Dysfunction Undermines Clinical Excellence…read more Having worked in a surgical ICU at a large metropolitan hospital for several years during my studies, I recognize what professional healthcare operations should look like. Dr. Mansourati and Nurse Practitioner Ducharme deliver competent clinical care and demonstrate solid medical expertise. Unfortunately, the administrative operations at this practice fall substantially below acceptable standards, fundamentally compromising the patient experience. In properly managed facilities, administrative personnel facilitate care rather than impede it. Here, routine interactions prove unnecessarily burdensome, and front office demeanor frequently registers as dismissive rather than patient-centered. When individuals are navigating health challenges, administrative friction compounds their burden and represents a failure of essential service. Particularly disheartening is watching capable clinical providers have their efforts consistently undermined by operational deficiencies. Healthcare demands collaboration across all levels. When administrative conduct works against patient welfare, it negates even skilled medical work. Until substantial improvements are made, I recommend seeking care elsewhere.​​​​​​​​​​​​​​​​

I would highly advise going elsewhere if you need to come in contact with Rebecca the "Office…read moreManager." From my interactions and perspective, she is abusive and quick to remind you she doesn't "have" to fill the medication she already confirmed you needed with your treating doctor. I woke up with pain radiating down my neck, spine, and arms to a point where I still can't move my upper body. I had been in to see Connie Ducharme a few months back for the same issue (less intense at the time). I called Fairlawn primary care this morning and asked for medication (not opiates) to help with the pain while I work on getting x-rays. I get a VM from Rebecca stating that my PA sent the script to a pharmacy I haven't used in years, which I had already updated with Fairlawn at my last visit, but THEY left it in the system. I called back and proceeded to ask if it could be transferred to my local pharmacy because I am in so much pain I can't drive long distances. I can't move my neck to switch lanes or sit up for long periods of time, etc. No empathy provided. Just Rebecca taking the phone and coming down my throat full force. Rebecca took the phone from the receptionist and proceeded to yell at me. "It's not Fairlawn's problem you have multiple pharmacies on file" - my response was "it was because I updated them during my last visit." I also reminded her that my prior medications a few months ago were sent to the correct CVS, why wasn't this one? She did not have any answers to my questions. She proceeded to say to me "every time you call you have an attitude." That is bullying and took me back. Especially because the last time I was in the office, Rebecca told me to drop her name if I wanted my boyfriend to become a patient, even though Fadi wasn't accepting anymore. Why extend that olive branch to a person that's always a problem? Gaslighting as its finest. Ethics complaint will be filed with the state when I am contacted with Rebecca's remaining details. Upholding patient autonomy, beneficence, and justice means respecting a patient's right to self-determination (autonomy), acting in their best interest (beneficence), and ensuring fair, equitable treatment for all (justice). My best interest was not acted in, Rebecca's was. Bullying me and threating to withhold medication is in direct violation with Rhode Island's Healthcare Ethics.

They were wonderful in the beginning, from the first phone call, the first office visit was great,…read morefound the staff and Dr to be very nice, professional and competent. Surgery scheduled easily and I was in by 6am and home soon after noon. I did feel like I got rushed out of there but that's the hospital not the office Had an allergic reaction within 24 hours. Called and sent a picture, absolutely no help at all since I wasn't willing to drive over an hour there when I was still slightly groggy from anesthesia Isn't that why we can send a picture? To avoid an unnecessary trip, not to mention dangerous- asking a patient to drive 36 hours after surgery. I'll deal with the side effect so I don't risk my life or anyone else's. I was very disappointed in that and then my post op was fine but the attitude was chilly because I chose not to continue with a revision- at that time. It wasn't off the table but I wanted to give it a try and I'm glad I did because after a rough start, I'm doing great. So yes, I totally recommend Dr Giovanni, she's friendly personable and did a great job but was disappointed with the after surgery care and the chilly reception at my post op. I won't say avoid her, but if you're prone to allergic reactions or issues after surgery have a back up plan with your primary. Thankfully my primary ordered me something that would help and make me more comfortable. She cares about her patients comfort

Dr. Giovanni took care of me for one particular health problem and I was very much satisfied with…read moreher and how her office handled things. She is a busy surgeon with a broad repertoire of skills and her staff got me an appointment in short order for my problem. Unfortunately, she had a surgical emergency that required her to cancel office hours, but the fact that she deals with such serious cases in addition to her other workload means she is a very competent, broadly trained physician. When she did finally see me, she was able to address my problem and fix it rather quickly, offering a timely solution. Note that anyone can perform surgery, now they have robots that can do it, but what distinguishes a good surgeon from a mediocre one is that the competent surgeon knows when *not* to operate or perform a seriously invasive procedure. Thankfully, Dr. Giovanni knew exactly what to do and I was sent on my way with a much less invasive procedure than I had anticipated. Her bedside manner was excellent, and she not only answered all my questions, but treated me like a human being and gave importance to all my concerns. Overall I would happily refer family and friends to this surgeon!

I went for a procedure this morning and the whole operation was efficient, nice, friendly and…read moreprofessional. The ladies at the check in were very nice taking insurance information and very courteous. Once inside the team was also very caring, making sure I was fine and comfortable in every way. Overall a good place not too far from the Rhode Islands hospital. Free parking for patients right across the street.

Never in my life have I stood in line for over 10 mins just to check in for a doctor's appt. I…read morewill agree with some reviewers that the admin staff has an attitude. I do think Dr.Sepe is a good doctor.

I don't know if I have been spoiled up till now, but I have been disappointed each time I have…read morevisited this office. When I talk to other people they seem to think all of this is normal, but it's not what I've been used to. First of all, the office waiting area as well as the building is a little run down. It would be nice to have an office that makes you feel fresh, even if you're not feeling fresh yourself. The first time I met with Dr. Dorris, she was nice, but she came into the room with an agenda. After I left and went to pick up my medication, I found out that she has prescribed another vitamin that she did not tell me about. This is the same vitamin that she asked about as soon as she walked into the room, before she even got to know me, so I feel like she filed the prescription before she even met with me. I actually already take this vitamin, as I told her, so there was no need to get a prescription for it. Each time since then I have had to wait a considerable amount of time both in the waiting room and then again in the room. Once when I was 5 minutes late, they almost scolded me for it, but with the waiting experience I have had there before, I haven't seen the need to be on time only to wait there. For the last time, it took an hour just to have a med check - something that should've taken less than 15 minutes.

Dr. Dorris has only been my PCP for 2 years, but so far she has been fantastic! When I go for my…read moreyearly, she is interested in both my physical and mental health, and she asks real questions and shows genuine interest in her patients. Highly recommend!

This practice used to be amazing. Honestly the only bright spot in office is Nelly at front desk…read more But when I call to ask questions about getting my children's medical records because I moved out of state and they haven't released them to the new doctor. I get transferred to the RUDEST front desk woman who was first off CLUELESS, second RUDE AND COULDN'T TELL ME IF IT WAS MONDAY TUESDAY OR WEDNESDAY it is infuriating and extremely disappointing. I used to love this office Dr Schwartz was incredible and the nurses he worked with so warm and welcoming! I can't say the same about the front desk personnel now. So glad I have moved won't plan on dealing with that office ever again once I receive the medical records. If you want to answer the phone AT YOUR JOB WHERE YOU WORK AND THIS IS PART OF YOUR JOB Don't give the patients a hard time, a bad attitude, or smack because it's Monday and you can't sit on your phone on facebook for 15 seconds while you try to help get my records!!!! I will be reporting this as high up as I can go!

We've been coming here for over a year now after moving from NYC. Our two kids (toddler and…read morenewborn) have been seen by a range of doctors and NPs and we have not had one mediocre experience yet. We see Dr Cohen and totally trust and adore her. Everyone from the receptionists to the pediatricians are friendly, informative, and efficient. We've never had an issue with same day sick visits, no matter when we call. And we haven't had to wait more than 5 mins upon arriving. Truly an amazing practice - we're so grateful for them.

Have never had an issue with scheduling with this office. Ive had two laparoscopic surgeries…read moreperformed by Dr Salk and he was great both times. The drs tend to always have students shadowing them here.

I am thankful for Dr. Salk and every person I've ever had contact with here. Thank you for…read moreeverything, for caring and comfort.

This was my first visit to Dr Palumbo. I was booked for my 1st colonoscopy. He was pleasant and…read moreeasy to talk with. I asked to stay awake because of my hatred for anesthesia He was fine with my request He was gentle and painless during procedure an explained what he was doing an seeing the whole time reassuring me he would be fine with changing the plan at anytime if i was uncomfortable. I can't say enough good about him and his staff. I'd go to no other for my colonoscopies.

I had to have throat surgery. I was very apprehensive. However,the care I received was absolutely…read moreexcellent-from beginning to the end! The nurses,surgeon and everyone in-between were awesome. I highly recommend this medical facility!!

Suite C, 2nd Floor Miriam Hospital The Fain Building…read more First of all,this is a teaching facility for student doctors doing their residency and as such, you need to really keep an eye on everything surrounding your care, your medical history, your medication history, be sure to read all of the doctor's notes after your visits to make sure everything is correct because more often than not these doctors in training make things up that have no bearing on your life or condition. I have caught them listing false information in my medical history alleging that I suffer from mental health issues that my psychiatrist never diagnosed me to have and she should know being a trained specialist in her field. They add information on their notes that doesn't apply to you and mention medications that you are not taking which prove one thing ... they are not listening to patients and writing falsified information on your permanent records and when you ask them to correct it, they tell you that you have to go to the records department and request modification of those notes which takes months because as I was told by the Manager of the records department, there are thousands of patients with the wrong information in their files ... a class action lawsuit should be filed against this hospital to force them to do things correctly. I recently (July 7, 2023) had an appointment with Dr Chirag Mehta at Suite C, I met with him for two reasons, my blood work results for my Cholesterol/Triglycerides were elevated an cause concern with Type 2 Diabetes. I asked about being put on Ozempic, I wasn't. Here's the concerning part, Mehta's notes mentioned mental health issues that I have had years ago and am no longer being treated for, he listed a medication that I haven't been on in over 5 years, and he wrote about things that weren't even discussed in the office, I recorded the entire conversation. I wrote an email to Christine Duffy, the head doctor who's license runs and covers all doctors working in this section of Miriam Hospital. I explained my concerns about what he put in his notes and that none of it applies to me, she referred me to contact the records department to remove the wrong information. I mentioned to her and gave her the information needed to give her access to my medical records and test results. I explained that I am type 2 Diabetes and that I asked Mehta to put me on Ozempic. Christine Duffy contacted Chirag Mehta who examined me on July 7th, this is what he told her ... Mehta told Christine Duffy that I don't qualify to be on Ozempic because I am not currently taking a Statin for my cholesterol and triglycerides. I told Christine Duffy that I am and have been taking Atorvastatin 40mg for the last 6 months and that Atorvastatin is a High Intensity Statin and is listed in my current medications in my records. Duffy is telling me to discuss this with Mehta and I told her that I will be consulting with an attorney to file a lawsuit against Suite C, her and Mehta for failure to properly care for me,failure to provide proper treatment and other issues. Please be advised that the people who are in charge of Suite C and who work under the direction of Christine Duffy are putting your health and lives in jeopardy, I have all the evidence needed to back this up. Do yourself a favor, check your records, all doctor's notes and make sure that you are being given the correct medication so that they don't cause your life to be shortened by their careless behavior.