We've used Legacy Plumbing before, and this job is a good example of why we keep going back…read more
As part of a larger renovation we needed to relocate an existing natural gas valve at our fireplace and rebuild the under-sink piping to accommodate a new sink and a moved garbage disposal. Craig was our contact, with Nick assisting.
During the quote, Craig laid out the options and told me honestly where each one would and wouldn't get me. He never talked down to me, and he also didn't just nod along to whatever I proposed in order to write a bigger invoice. He was clear that a gas line relocation is partly unknown until you open the wall, and rather than hiding that, he pointed to the exact line on the quote where a change would appear. While he was there for the estimate he also fixed a toilet issue in our master bath that had nothing to do with the job and had been annoying us for months.
He arrived right in the middle of the scheduled window on work day. Once he could see inside how the wall was actually framed, he helped us change the target slightly so we got the outcome we wanted with less demolition and less money. When he realized he was missing a less common part for the sink rebuild, he found the part nearby, left, and came back quickly.
The work is high quality. No leaks anywhere. Everything was left clean. He took the time to show us how to operate and adjust what he installed, especially the new gas valve. The final invoice had zero surprises and was adjusted fairly as the project changed, exactly as he'd described up front.
