If you see a blue zl1 camaro parked in front of the shop or a newer Toyota/ Honda with a sticker…read morethat says "precious cargo" on the windshield AVOID AT ALL costs.
I've been to this place at least 20 times and it's usually the other employee working by himself, he's very helpful, friendly and easy to talk to and enjoys conversation. He even gave me recommendations on which flavors to get (I didnt want ice / menthol flavor)
Now on the other hand, the Hispanic worker and the female worker were there today, I bought a vape took ONE hit and it wouldn't turn off. This destroyed the coil almost instantly, since I opened it in front of their shop they exchanged it but said we would have to wait THIRTY minutes to get the same flavor. Because she was to lazy to walk 20 feet to get a replacement of the same flavor. We said we wanted the original flavor we came for and started to walk away, but as soon she saw us leaving she rushed 20 feet (not exaggerating distance) to the other store to get the flavor we wanted, great right? NOPE!!!!!
- not only was she extremely rude she was also lazy and lied straight to my fiancée and my face.
No, I opened the package in front of the store and the coil burnt out on the first hit AGAIN. I walk 5 feet back to the store and tell them it did the same thing, the lady rudely remarks "I JUST SAW YOU TAKE A MASSIVE HIT AND THERES STILL SMOKE COMING OUT!" (The smoke coming out was nearly nothing considering the coil was failing and then completely failed about 3 seconds later)
The male clerk thought the batteries were dead, obviously not considering I just took one single massive hit as if it had a full battery, he insisted I try hitting the vape while it's on the charger. (Obviously didnt work)
He then gave me my money back, no comment, nothing, like he was happy to lose business, no apologies AT ANY TIME FROM EITHER EMPLOYEES. No assistance finding a replacement, literally no help whatsoever. A cop arresting you is more helpful than these two.
We also arrived early and we were looking around near the register, he walks in 15 seconds behind us and his first remark was "you'll get a email when it's ready" then looks at us and says "oh you're paying cash, you'll get a call" he then immediately hands our order to us because we were paying before the order got there from 20 feet away.
He also tried blaming the vapes for being "old" even though this is a new product at their store. And they run out of inventory nearly every day and receive new products also almost daily.
If you're going to own and operate a store, at least have some product knowledge on your own inventory. If this wasn't such a niche market they would have gone out of business their first fiscal quarter.
You two should quit while you're ahead and let the other guy run the store, at least he has social skills, problem solving skills, knowledgeable about the flavors.
The very least you could have done was offer a discount on the third vape I got from a different company at your story. Or at the VERY minimum an apology instead of blaming the manufacturer.
I buy 2 vapes every 2-3 days, you do the math on the money you just lost, I'm sure it's in the thousands since I'll be shopping online and telling everyone I know to not go to your sham of a "business"
For the record, the two vapes that failed are made by "LOST VAPE ORION BAR"
old vape rofl.... lithium batteries last well over 10 years, at least come up with a better excuse if you're going to lie to your customer base.