I was so embarrassed to come in and see the dentist but as soon they call me I was supprised that they made me comfortable as much as possible. The xray technician was very nice. He make sure that I shouldnt be scared / shy and that I will be taking care off. Dr. Mon, moon? And the dentist assistant was very nice, very gentle and they explain everything that needs to be done. I would deffinitely come back here and I will highly recommend them. The place if very clean, nice and neat. 10/10. My experience here is beyond what I expected 10/10 Highly recommended. read more

The worst service, cannot get thru the very annoying AI phone system response just to try to get an appointment. They send you a link and after you filled it up, nobody calls back, I have left many messages to no avail, and the days go by. This is no way to run a business if clients cannot communicate with anybody, very unprofessional. read more

UPSELLING MONEY GRABBING LIARS!! TAKES ADVANTAGE OF ELDERLY AND ALL PATIENTS 1. They do not disclose costs upfront. They will tell you a fake cost initially and then tack on extra procedures to upsell the crap out of you when you come in for the procedure. Watch out for the Nitrous Oxide upsell $225+ which everyone in the waiting room was confused about. They don't tell you what is needed for your procedure upfront. Once you challenge them in the extra costs, they act like you should have known everything. They tell you all the important information when it's too late for you to educate yourself so you are stuck going with whatever they say and these are thousands of dollars of upcharges. 2. Lies, told us that prescription was sent to pharmacy when we left. Was waiting at pharmacy to get prescription but pharmacy claims to never have received the order after an hour has passed. Called immediately and said they they have sent it and it might take an hour for the system to update itself. 4 hours later, pharmacy still hasn't gotten the order. Called them back and said that they are waiting for the doctor to send it in. So you blatantly lied to me earlier? Everytime I call them, I'm just expecting some kind of dumb excuse or lie. Don't go to this place. They need to fix their shady business practices. Until then, it doesn't matter if you got good doctors or not, your shady business practices leaves a shitty feeling of being robbed for thousands of dollars. read more

Went in today as a new patient staff up front was very nice! Got taken back by Jessica. M she went ahead and did my x-rays and assisted Dr.singh with a filling . Jessica right off the bat had a great attitude and made me feel comfortable. Over all great experience. Made it in and out of there in a timely matter. read more

On May 17th, 2024, I went to San Leandro Golden State Dental smiles for a dental cleaning. Upon General diagnosis with x-rays, I was given a final estimate cost of treatment plan for $465, of which they said, my insurance benefits only cover $166, and that my share was $278 and had to be paid befor the procedure would be done. So, after questioning the cost of the claim, I reluctantly paid my alleged share with my Chase credit card. So early this this month 11/11/2024, I thought I might have a cavity, so I went online to United Healthcare to see how much dental insurance I had left, I noticed that Golden State Smiles had only file my estimated cost of treatment claim for $263 instead of $465, and the plan had paid $166 on May 17th 2024, and my copay was $0. So, I called United Healthcare dental to report the discrepancy between the estimated cost of treatment that I received and claim that the dental office filed for the procedures. We noticed that the claim they submitted, only for 4 out of 9 procedures which were on the treatment plan that I was given. And that all 9 of the procedures were fully covered by my dental benefits, and I should not have paid anything. So, the insurance agent for UHC suggested that we have a three-way call with the dental provider, and during the call it was determined that the provider had not submitted a full claim for all procedure that were done, and because all procedures were fully covered that, the provider needed to reimburse me for $278 that was charged. After to call ended, the United Healthcare dental agent told me to contact the provider to get the reimbursement. Now, upon contacting the provider for my reimbursement, I was told that they had to file another claim for the remaining procedures and that they would not reimburse me until they received the check for that claim, which could take 30 days or more. At that point I felt that by keeping me waiting for my money for 5 months, while the get paid again for the same job, was like making me suffer undo financial stress for their convenience for their misdeed. read more

This doctor Sing, who she is a doctor here, has a very racist tone and attitude toward Muslim patients. One of my teeth that did not have any issues she drilled it and told me to come back for filling, Medi-cal should investigate her, she and her nurse another last very rude during treatment. read more

Jessica who works in the front dest and the manger, they are both unprofessional. I have been going to this clinic for almost one year, and I rescheduled two appointments before and it was okay as long it is before the appointment by 48 hours. Then I have upcoming appointment and i was trying to reschedule it but surprisingly they told me that the corp policy saying after cancelling two times they should dismiss me from the clinic, I asked them if I signed a paper saying so and they said no, so from where should I know this policy. When i started to talk with the manger about this and telling that no one told me about this policy she STARTED SHOUTING AT ME. REALLY UNPROFESSIONAL MANGER read more

I am so happy I found this dental office! From the time that I made the first call to the moment that I walked in the office I felt welcomed and in good hands. The staff hands down are just pure amazing everyone smiling and in great spirit. Checking in at the front desk was easy, smooth and confidential. My X-ray technician was so kind gentle and polite. The dental assistant was very helpful with making sure I would get the soonest available appointment and the dentist was very informative and thorough with treatment plans going forward! I can tell that everyone loves their jobs and what they do here. Amazing teamwork!!! Also the office is really clean and neat and the perfect temperature. I was having a really rough day and visiting the office today definitely made it better, I am looking forward to returning to get my dental work completed. I have not smiled in a few weeks due to my dental pain but I am leaving here smiling ear to ear. I highly recommend this dental office to every and anyone looking for top of the line care and customer service. read more

Golden State Smiles - Golden State Smiles - General Dentistry Near Me - Concord, California

The costs had some upselling vibes but the 5-star procedure team made wisdom tooth extraction very smooth. Impressed. Wish I recalled the dentists' name but his experience spoke for itself. read more

I will never come back to this place. Unprofessional disrespectful staff. From the receptionist all the way to the dentist. Do not trust anything that they say. Ask many many questions to clarify about any of your procedures. If you don't like your job, don't come in or find a different career. Transparency about your situation should be stated upfront. I came in for a simple cleaning. I talked to three people not one of them told me I needed a deep cleaning. So when they give me my paperwork and the bill and charges that they were trying to set me up with were way higher than expected. When confronting and asking about the documents given to me, I was treated very poorly as if I had been explained many times over and over again. If I wasn't such a forgiving person, tires would been slashed and authorities would be have been called. Very disrespectful staff sleep tight. I would not recommend that you come to this location. Run far away they're going to talk to you about one thing do another thing and charge you way more money than you had agreed on in the first place. F this place . Karma is orbiting. read more