1 Star - Discriminatory, Unprofessional, and Traumatizing Experience
I went in hoping to relieve stress and get a relaxing massage, but instead I was treated with disrespect and discrimination.
As soon as I walked in, the woman at the front desk immediately asked, "You have money?" in a rude and dismissive tone. I confirmed that I did, yet she rolled her eyes and looked at me strangely. As a Hispanic woman, the interaction felt judgmental and discriminatory from the start.
I paid with my debit card and was charged a processing fee. She led me to the massage room and told me to undress, but left the door open, completely invading my privacy. The room was the first one near the lobby, meaning anyone walking in could see inside. I felt exposed and unsafe.
During the massage, she was extremely rough. I told her multiple times that I was in pain, and although she would briefly stop, she would then continue doing the same painful motions. It honestly felt intentional. On top of that, she repeatedly left the room, and those interruptions still counted toward my paid time.
Because the experience was uncomfortable and traumatic, I chose not to tip. She then followed me to the door, repeatedly saying "tip, tip," in a passive-aggressive manner. I reluctantly offered $5, but she used Google Translate to demand $10 instead. When I said no, she tried to charge me another processing fee and even got in my face and attempted to look at my bank account on my phone. That crossed a serious boundary.
The entire experience felt sketchy, unprofessional, and unsafe. I would not recommend this place, especially to women. The environment did not feel welcoming, respectful, or legitimate. read more
