The good: installation of the new awning cover and wind sensor was fine. (June 2025)
The bad: Sales person screens his calls and does not call you back if you have a question or problem. After I ordered the cover, I called and left a message stating that I would like to add a wind sensor and would like him to call me back with a price. He never called and the installer just showed up with the wind sensor. After the installation, I thought the awning was working fine but, within a day or two, it would not stay open. Then it started opening mid way and retracting again. Called sales person and left a message explaining what was happening. He never called back. Have tried to fix it on my own, was unsuccessful, and then it was too hot to be out on the deck and try to reprogram the remote. I'm 81 yrs old. I don't need this aggravation. Now that it's cooler, I guess I'll try again with my friend. Bottom line is I have a new awning cover but I haven't been able to use it since June. I, therefore, would not recommend this company to anyone. read more