Definitely not experts in their field. I ordered, blinds, shades, shutters for my entire home. The shutters I wanted were double hung. bottoms can close independently from the top and the top can be left open for air flow with the bottom closed for privacy. The woman who came out to take my order did not understand my request and I got window shutters that were all one piece with just the louvers able to move (there was no separation in the shutters). When I called and spoke to the owner, she understood what I wanted/requested and said since most people don't order that type of shutter her salesperson was unfamiliar with them. In order to resolve the issue, she ordered what I did want, and I had to pay the difference as they were more expensive. No concession was ever made by the owner in terms of customer service or my additional wait. In addition to the shutters being wrong, the shade I ordered for my kitchen window was the wrong size as the salesperson mis-measured. The initial order I made took over 3 months to come in and then I had to wait several more months. No concession was ever made for this either. So finally, the new shutters came in and were hung. They were exactly what I requested except they were cheap quality and there is over a 1 inch vertical gap right down the middle of the shutters. I asked the installer why there was such a large gap, and he blamed it on my window frame and made it obvious he was annoyed with my complaint. I called the owner and sent a picture and told her I was very unhappy. She basically said unless I could send her a picture of what I wanted and had in a previous home she could not help me. She also claimed to have called her manufacturers, and they all said they were unfamiliar with what I wanted. So, the end of the story, no concessions were ever made to me, no money ever refunded and I hate the shutters. I will now need to spend more money to replace the awful shutters that I have on two very large windows. They look absolutely awful. read more
