On December 29, 2022, my wife and I got stranded in Wells during a power outage without enough fuel to make it to the next town. We stopped at this station to wait out the outage, and after an hour or so, we had to use the restroom. I walked up to the store as delivery drivers had been coming and going. When I attempted to open the door, an employee grabbed and held the door to keep me from opening it. I asked to use the restroom and was refused because they had "no lights". I asked if I could use my flashlight, then a man standing behind her threatened me with violence if I tried to open the door again. They provided no apologies for being closed (even though restrooms and cash sales require no power), no estimate for when they would reopen, no suggestions of alternate places, nothing but a threat to "come outside" and "have a problem". Absolutely appalling customer service for the numerous customers stranded in their station for hours. When the power was restored, I took my business to Love's across the highway, where they had posted signs warning of the outage, were providing updates as they got their pumps back online, and did not threaten any customers. I pass through Wells frequently and will be sure to avoid this station. The power outage was not their fault; however, they failed to demonstrate even the slightest bit of customer service. I will also be notifying Conoco and Golden Gate Petroleum of this incident. read more